As a company, our number one priority is 100% customer satisfaction in service and product. But the question came about: How will others come to know this about our company? We needed to ask you, our wedding customers: How did we do?
He spent so much time showing AJ styles and trying to match colors. My son is a bit obsessive-compulsive, so he was more than patient with AJ . Very professional, kind, and responsive. Grateful for his help. Thank you!
My only complaint was that the studs kept falling out of the shirt holes for the buttons. I understand the hole is designed to accommodate a regular button as well as a stud, but it was too big and the stud fell out often.
They’re always going above and beyond with their customer service. A+++++
The staff is friendly, helpful, and knowledgeable. It’s always a pleasure to do business with this team. Thank you for another great experience for our son’s prom.
Excellent service for the fitting and trying of different color accents (ties/vests/etc). While others were in the store, still felt like the service was highly attentive, speedy, knowledgeable, patient, and kind. Suit ready 3 days before the event, final adjustments made on pick-up. Drop off of items couldn’t have been easier. Have used several times with consistent service and attention.
My visit was pleasurable and relaxing. Made me feel like family. Highly recommend this establishment.
They work very hard to accomplish that. This is the 2nd time I have come here and I would highly recommend them.
Lots of selection and wonderful advice. So glad we listened to friends and went to Sarno. Thank you again 🙂
My son has Down syndrome and his sizes are all over the place, and he looks amazing! The experience was quick and fun.
The woman who helped us was great and made sure every detail was perfect for our special night!
You’re initial fitting went great and at the final everything was perfect
The shirt was a little snug and I couldn’t keep the middle studs in place so I just used the buttons and that worked fine.
Very friendly and great service all around! They made sure that my son was completely happy with his choices. Which he changed his mind when we were there to pick it up. My son and his friend looked so handsome in their tuxedos!!!
Alexa was very helpful at pickup and drop off. She could not have been nicer.
Couldn’t have asked for a better experience. Will certainly use again.
Very friendly and gave advice on what to get. Will come back for every occasion!
A courtesy adjustment was applied to my payment card so that was appreciated.
This was such a seamless experience! It was quick but not rushed, and when we had to switch out a size when the order came in, that was super easy.
Treated our boys like they were their own. Very patient with my son and his friends getting fitted together.
The staff is very friendly, accommodating, and knowledgeable. Will definitely use their services again.
The black and gold tux was very comfortable it felt fit on all the right places and the appearance on the shoulders was amazing especially if your a muscular build the fitted look is great the pants felt fit on your quads and it was also lose enough to dance in and just overall have a good time
Despite it being late in the day and just an hour before closing, they assured us that if we arrived 30 minutes before closing, they would accommodate us. We rushed to the store. Upon arrival, we found a busy store & the women efficiently assisting teens with tuxedo fittings, yet they still managed to keep things flowing smoothly. They had a well-organized system in place, and it was evident that they were on top of their game. While we waited for our turn, they provided us with a sheet of paper to fill out and books filled with tuxedo options to peruse.When it was finally our turn, the woman assisting us was absolutely delightful. She took her time to meticulously measure my son, ensuring that everything would be just perfect. Despite the bustling environment, we never felt rushed, and the overall experience was incredibly positive. I must commend these two remarkable women for their exceptional customer service skills. They truly went above and beyond, and their efforts did not go unnoticed. It’s no wonder even a bridal party sought information while we were there. Kudos to the entire team for their professionalism and efficiency! I would not hesitate to recommend this store for all your tuxedo needs!