As a company, our number one priority is 100% customer satisfaction in service and product. But the question came about: How will others come to know this about our company? We needed to ask you, the customer: How did we do?
The feedback has been incredible. Across a network of 40 locations, spanning across the northeast from New Hampshire to Virginia, we received thousands of replies from customers like you about their experiences. Thanks to you, others can now read about your experiences and make a confident decision in renting formal wear.
we were very satisfied with the service he provided.
Very excited to work with them going forward!!
to see what we wanted and gave many options.
Everything went well during the first fitting. The challenges during this pandemic have been stressful but Lisa has made it smooth and easy. From her virtual appointment with my daughter to go over all the details and the entire process from that point has been wonderful
Everything was perfect and the service was impeccable!
Really enjoyed working with Mark. He was very friendly and personable. He was extremely helpful in picking out the “perfect” tux. Thank you!
We had a excellent experience picking out suits for our wedding.
CJ of Scranton PA Sarno and Son was an incredible employee and took the time to walk us through every choice and decision. Polite, helpful, and very knowledgeable. We will gladly recommend this business to others!
and a asset to your company and very charming and professional
had everything I was looking for I got the perfect suit.
Since it was the whole wedding party, it took some time but they were very outgoing and made it an enjoyable experience. I’d highly recommend them to anyone looking for rentals!
when I pick up the tuxedo I asked if I could change the color of the vest and they took care of it for me two days before the wedding
and very personable. Will definitely be referring your business. Don’t have pics yet to share.
I felt like I was in good hands. They asked the right questions and made excellent suggestions. An overall great experience.
First fitting went very well and the prices are very affordable.
working with Dot and Janice. They are both very knowledgeable and have made this process very smooth so far. We are very pleased. Thank you!
Great fit and customer service would have given a 5 star but they forgot the suspenders so I had to go back and pick them up
Great customer service
Nice people helping us out!
She was very helpful and knowledgeable about the products and what I would need to complete my formalwear.
Easy to choose fast service will return for future business
Cordial telephone service in assisting me in getting measurements at a distant location.
Answered all my questions and provided helpful information.
Everything was amazing from the minute we all walked to in to the time we dropped off. There were 12 tuxes rented in all and i could not have been more happy with the service and care that was given.
John R. Bowes
Everything was ready when requested the right size. My TUX was verified and checked for fit and appearance. Thank you.
And I’m happy with what i picked out.
Lisa and Frank were great and very helpful. I had 6 groomsmen and a couple of them were out of state but Rudi’s was able to accommodate them and made sure their Tux’s were perfect. Went into the store a few times leading up to the big day for trial fittings and even decided to make a last minute change to my outfit two days before and Lisa was still able to make sure everything was perfect and on time. I will definitely be using Rudi’s for any special events I attend in the near future!
-Ordering: Guidance through the various rental options with guidance and recommendations for my occasion. (Father of the Groom attire)
-I was updated on status and notified of the arrival. Upon pickup , I received personal attention to assure the fit was correct.
-Drop-off was quick and efficient.
The tux looked terrific and I received several compliments from wedding guests. (They also asked who supplied my rental so some good word of mouth advertising for you!)
I had assistance from 3 different associates for each phase-ordering, pickup, drop-off. Each person was very courteous and professional. Great team
and tried to accommodate any needs my daughter asked the salesman
She went above and beyond to ensure our needs where met during our rental process. I’ll be going back for all me rental needs and suite purchases.
They looked very sharp in person and turned out great in the photos as well. I gave 4 stars because a few of the orders were a bit mixed up. For the father of bride, he was supposed to have a vest with his tux, thank goodness we checked before we left the shop as he was given suspenders and not a vest. All the tuxes were supposed to have the black buttons for the white shirts, at least one or two groomsmen were given white buttons so that looked a little funny. The groom was originally given white buttons as well and thankfully we caught that before we left the shop. There needs to be better quality control in place to ensure that what was ordered is what is actually given to the customers.
and I will recommend her to any one of my friends getting married.
I will highly recommend you folks as well as call on you when I need a tux again.
The suits fit everyone good
Bought my daughter’s sweet sixteen dress here also , our rep was courteous helpful and took the time to make sure we had everything needed.
Steve and Joe are fantastic! I’d recommend them to everyone. Great work!
Alyssa waited on us in the WT store.
Would definitely recommend this to friends and family
He made us feel comfortable and we are looking forward to wearing the look he created for us on our wedding day. Highly recommend!!
Third suit I have rented.
Got the tux in one day!! Quality was gorgeous. Recommend highly.
Easy to work with
Had an over(all) wonderful experience.
I came into the store on Thursday and had my Tuxedo on Saturday.
with the help of Sarno! Josh looked great!
Great experience! Thanks again!
The experience with the staff during setup of rental and fittings was smooth and friendly.
for our son’s special Night to Shine event!
… and listened to every desire. Thanks again
All my questions and concerns were addressed. I am confident that I will look great in my tux at my son’s wedding. Definitely recommend Elephant’s Trunk if you are looking for a tux rental.
Sales team really works with you and if any issue arises they tackle it immediately and have the problem solved right then and there. Stress free!
Lisa was so friendly from the moment we met her at a Cescaphe University. She took such good care of us, our parents, and our groomsman.
I couldn’t have been more happy Thank you
The tux fit like a glove and looked great!
She was there by herself and it was busy due to semi week. She handled it perfectly!!!
The representative who fit me really nailed the size and I was very comfortable. Would come back if the need arises. Thank you!
Took care of my needs.
Carol and her staff went above and beyond for myself and my groomsmen. Thank you Carol for treating us like family.
Knowledgeable and kind! The young woman was awesome as well! Very helpful! Great people very personable!
… from you and your staff.
Excellent customer service
Staff was so friendly
Made us feel like we were making great decisions and gave us confidence in the businesses ability to deliver on exceptional service.
This place I must say is the best in the Bronx not only was I there super late but they stayed opened to wait for me place my order got me a great deal when NO ONE IN THE BRONX could have done for me I am super blessed I found them I will definitely recommend everyone to them employees are great very friendly and great at what they do I was in and out in no time with what I might say is one of the best deals thanks again for all u have done for me
Excellent customer service. Explained the options, pricing, and timing of the returns in great detail.
Ready prior to the promise date and also fit perfectly. I would rent again from these guys, they know what they are doing!
Marc looked so handsome in his tux! He looks forward to the dance every year and visiting Sarno’s. The staff is very helpful and treats everyone so patiently. We will be back next year!!!. We go to the Sarno in Dickson City and all the staff is very .professional and helpful!!!
CJ was very knowledgeable and made our experience quick and painless. He could tell exactly what we wanted and showed us a few options that were all great. Highly recommend!
and thanks to Sarnos he was a sharp dressed man 🙂 and a special Thank You to Kaylee for making Jimmy feel so special <3
The sales woman, Kelly was pleasure to deal with.
Janice made a stressful time for RJ a nice experience. RJ really had a great time at the event “Night to Shine”
The personnel were friendly and was very pleased with the selection and quality of tuxedos provided by Sarnos.
Carol was the best!
Abbi took care of all our needs. Prompt service and a clean office. Very professional! Highly recommend!!!
The suits for the Pambianco wedding were comfortable and looked great!
But had to return shirt because it was to small and also the pants because we were given the wrong ones.
…in helping us all with giving us a break on the cost. Can’t thank you enough for your support. Thank you the rossis
The staff at Sarno were incredibly professional and accurate with measurements. They were very specific with our needs and offered several options that weren’t considered previously. Thank you.
All as good. My only dislike is that I found out your competition in the area offers discounted tuxedos for attending charity balls at a much lesser price. I have several events that I need to attend that are black tie, and will probably use the other company, as the cost is under $100 for a full tuxedo rental.
…with all the attention to detail with the fitting. Sammy looks forward to his night to shine every year with Parker Hill Church. Awesome service. Thank you
Workers help accommodate any last minute changes we needed. Thank you for everything
… on me even though a group of guys came in unexpectedly (He politely asked them to wait) along with a couple of returns. He never rushed through my fitting and gave me all the time I needed
CJ was extremely helpful. He was very knowledgeable and gave great insight into the process of picking the perfect tuxes for our wedding.
… and absolutely went above and beyond to make our experience great.
The gentleman that helped me was very professional and I got the perfect fit. The price was good and I would gladly refer this place to someone in need of a suit.
We did have sizing problems at first but they were quick to fix everything!
Thank you to Stacey.
Great service, great tailoring.
Jim greeted us as soon as we walked in. He walked us through the entire process, was patient, and even gave suggestions. His knowledge about the tuxes was such a breath of fresh air. We just know he is going to make our wedding exactly what we envision. We will be referring/using Dante for any future events!
We search around for the perfect color burgundy tux. We bought it instead of renting it. Pricing was amazing. the best part was having multiple locations that the groomsmen could access and pick up their tuxes and measurements.
We worked with Pete.
This is the 3rd time thank you for helping us again
Keith was awesome
Awesome place. Very fast turnaround and old school professional tailoring. I’m a hard to fit guy and my tux fit perfectly on first try. Highly recommend!
Extremely helpful, friendly
Mark is super helpful and knowledgeable.
Quick & easy.
The suit looked and fit perfectly. This is my second time using Sarno. I can’t find a single thing wrong. Keep up the good work.
Outstanding service! Chris in Smithtown and Mark in Farmingdale were extremely helpful and accommodating. I would definitely recommend them to anyone. 5 stars all the way.
Staff was on point with every step of the process.
I would tell everyone that needs a tux to go to him.
The response at the event where I wore the tux excellent. 👍👍🤗
and talking with them
Not time consuming, clean and organized environment.
Salesmen were experienced and extremely helpful when decision making. I would most definitely recommend.
It was a great experience….nice professional and also had some good laughs while doing our fitting.
He was able to assist me and my son with selecting the perfect tux and provided great suggestions. His customer service is superb. I will definitely return for any future rentals.
Our first visit with Mark was fantastic. He was very cordial and professional and really payed close attention to the needs of the Bride and Groom. He has a great personality! Thanks Mark! Jay and I look forward to our next visit! Jason Perry and Kat Shimkus
Mark was wonderful! Everything was perfect!
And during pick up, the young women were super helpful & friendly. They even took a pic of my son in his suit!!
The salesperson was very helpful in picking out the suit. The service was fast, friendly, and professional.
when I screwed up about an hour before my event. Thank you again!!
and the rentals are always on point. Great job every time
The gentleman felt like a friend. Real cool guy.
all smooth as silk. Great knowledgeable & friendly staff.
words can not do justice with how amazing and smooth they made the entire experience and the tuxedos were perfect.
Staff was so helpful. Also the rental price was fantastic. Thank you
Our first appointment at the Stroud Mall location went so smooth and it was quite enjoyable! Looking forward to working with her!
There were minor hiccups but overall everyone felt good in their suits and the experience top to bottom was great!
The staff at the Ledgewood store was wonderful. Thanks for everything!
Aside from the Tux being sent to the wrong store and no parking at the Metuchen store, everything went rather well. I expected the tux to be delivered to where I was fitted. So when I was told to pickup the tux in Somerville, I was not happy given the traffic on 287 and residual roads at Christmas. Tux arrived at the proper store after a 3 day del
It was a pleasure to deal with you.
Because of the great job Sarno did with our tuxedos it was one less thing to worry about and my groomsmen and I all looked incredible. Thank you so much!
They treat you like family. Everyone I seen walk in walked out with a smile.
about our Sarno experience. Will definitely recommend!
We’ll be back again for sure!
there was a little miss measurement with the pants.
What more can you ask for!
but you should give us more time to return the tuxedos. At least 2 days
But take American express
I would recommend your company to anyone.
The fitting was done great as evidenced by the way my Tuxedo fit. And, everything was on schedule, I was told that on Wednesday afternoon I could pick up my Tuxedo, walked in, tried my Tux on and I was ready to go. All and all a great experience. Thanks!
Mark and his staff were extremely helpful and professional. 10/10 service and quality. Thank you so much !
They matched the bridesmaids dresses so well
That’s why we keep going back to Sarno’s. Thank you for another great job.
The staff was very nice and they were very helpful when I needed a suit in a short notice.
Staff was extremely helpful and accommodating!
at the store in Wilkes Barre did an amazing job but the tux overall didn’t reach my standards for the money I spent. Holes in the pockets and the Fabric in the legs were it was Sowed fell down during the night of dancing
Me, the groom of course nailed it with the velvet black jacket and shoes to match. Thanks Abi
with Sarnos! Jan at the stroudsburg location was so lovely!
By “dressing up” the mannequins I was able to see how the colors would fit which ultimately led to a confidence that the options I chose for my wedding will be perfect. Thank you!
and also the groom and ring bearers! The bow ties went perfect with the color of the tuxedo! Thank you so much sarno for all your help!
I had two problems. One was that I wasn’t notified when my shoes came in, and the other was that both of the cuff links I was supplied with broke. That was very disappointing. Otherwise, I had a good experience.
Suits were well made however we feel there may have been an error in measurements.
1) many stores in the metropolitan area. 2) Great choices of styles to choose from 3) From the first moment of entering the store, me the customer was treated with courteous, professional and the sales person welcomed me with a smile and a can do attitude.
with the quality and fit. Very sharp suits. Would highly recommend! They have a ton of options to choose from.
The tux was good quality and the service was exceptional. I definitely recommend these guys and would use them again.
I emailed her about a promotion I heard about and it was still early on for us to choose the groom/groomsmen outfits, but she said she would be happy to meet with us. She has a lot of energy and eager to make the process easy and fun for you. Another appointment came in but she still managed to answer our questions and show us some color swatches. Thanks!
Very attentive. Was helpful & knowledgeable on the fit I wanted.
1st time using this store. They even gave 3 different shirt sizes to make sure he was happy with the fit. Highly recommend.
The staff is extremely knowledgeable and gave great recommendations. I’ll be sure to come back here should I need to rent a tuxedo in the future.
and he even laughed at my silly jokes. Very professional
I went to an event with over 1000 guests and I was the only one in that particular tux. I received several praises for the tux which I pass on to you folks. 10 Level Service. Greatly appreciated. Will use again.
You don’t mind waiting if you have to, because you are treated with respect and consideration for your wait. The owner is so nice and I like when she remembers who you are. It makes you feel appreciated for the business you bring there.
on one of the shoes, everything else was fine.
the items showed up very fast. I received many complements on my look throughout the evening. Overall it was a pleasant experience.
Rudi is the place to go for formal wear.
Good service. Looked great. No complaints. Thank you.
Carol was very friendly and great to work with. A few of the guys had small fit issues, but they also did not go in to be measured before they had to pick them up so that could have been avoided. One person had a static issue, but everyone else did not. I would recommend for men’s wedding wear.
They were patient and flexible when I had to make changes as well. I highly recommend them! You won’t be disappointed.
Service at Elephant’s Trunk was great, both Robert and Rapheal (I think that was his name) were excellent! Thank you.
Very professional. The associate knew his stuff. Nick was a pleasure to work with. He even made my 93 year old grandfather feel very included in the whole experience. Thank you again guys
I was very pleased with my experience and will highly recommend them to anyone looking for a suit or tux for any occasion.
The wrong size shirt (sleeve length) was ordered by the south side location, which was corrected by the Dickson City locale. Also, the pants came in too large and the correct size reordered.
she went above and beyond to make me look perfect for my son’s wedding. I will highly recommend Dante if anyone needs a tux.
Brandon was exceptional in helping with my needs. He was a total Gentleman throughout the whole process of renting a suit. He truly is an asset to Dante Zeller Tuxedo by Sarno.
The experience was good from the first time we got to the store to pick up drop off and fittings. thank you guys so much
Everyone in my party looked amazing…. I would recommend to anyone..
Staff was top notch. Best experience getting fitted.
My tuxedo fit great, and looked great, got many compliments, thank you!
I recently got married and we rented 7 tuxedos. I never wore a tuxedo and ask for help with the cuff links and bow tie and was shown happily how to put them on. I will recommend Forum Tuxedos by Sarno in Hazlet NJ. Thank you everyone that helped me.
Tux arrived in plenty of time for a few quick alterations. Drop off was a breeze. Thanks!
All the staff I dealt with when ordering picking up the tux and making sure it fit then returning it were courteous.
Thanks so much!!!!
Everything was good except the shoes. The next day it was corrected.
Shoes were uncomfortable (as most tuxedo shoes are) so that’s the only thing that could’ve been better, but they looked good so not a big deal to me.
The lines of communication were always open and any concerns were addressed in a timely manner. Thank you to Rusty for being so pleasant, knowledgeable, and accommodating throughout this process. We highly recommend Dana’s Tuxedos for your rental needs!
Tuxedo looked great.. nice job team hazlet
I got fitted in no time, and I looked pretty sharp.
Not a bad quality tuxedo. Pretty nice for the money, especially with tie and vest and cufflinks and shoes. And the staff were nice and helpful. Unfortunatelyy I’m a guy of slim stature. I get that you can’t make every body type happy and the pants were too long and baggy on me. The rest of the wedding party looked better fitted because most of them are around 6 ft and 180-250. Maybe a slim fit/skinny fit for the thin guys would be a good step. Especially since my weddings in 6 months and I don’t want to look like I’m borrowing my big brother’s pants.
Keith, was extremely friendly and helpful. He was able to make last minute change within minutes of me waiting.
Got two tuxes, Albert (father) & Justin (son. ) Staff was friendly and helpful.
They were great to work with and since my wedding was a success, i will remember them forever.
as Homecoming was semi-formal, but we were accommodated without a problem and my son looked dapper thanks to you!
Replacement items were appropriate and easy to get. Our wedding party looked fantastic.
Not sure if the lady was the owner, but she was very patient, and took her time to find clothing that fits my son, who is very tall, and is very slim. She took her time to find the correct fitting. Most people would have discouraged us, and would have told us to return tomorrow. I am grateful. Thank you Sarno. This s my second time using your services, and I am satisfied. Am I sending this email too soon. I would like to upload a photo after his semi-formal.
Tuxedo fit beautifully. My only complaint was the pants were a little too short but other than that very happy with the tux!
You guys have an amazing team. Thanks
none of the garments fit correctly. Jacket and vest were tight and pants were an inch too short. Jacket was addressed other items were not.
We looked fantastic for the pictures. Your choices of of colors and styles are phenomenal. Thanks again.
She was a breath of fresh air! I only needed a Tuxedo for my God-Daughters sweet sixteen. But I had such an awesome experience made me want to spend more. As long as Janice is working there you have a customer for LIFEi
Excellent service 👍👍 thank you for everything 🥳
the pants ripped after 5 minutes of wearing the tux. The photographer had us doing 1 pose and then the pants ripped from crotch to ass.
and the knowledge your employees shown. I would definitely rent a tuxedo from use again it was a very nice and pleasant experience
We worked with CJ and he was so helpful! He took the time and helped us put together exactly what we were looking for.
The young woman who works there was second to none. She knew the business 100%. I’ll always use your service because of a great product and even a better worker!!
Pant legs were tight, shirt was very big. Very expensive as well.
for my now husbands and I’s Wedding. Thank you so much for everything!
Most importantly how stunning my husband looked in his suit! Thank you for everything!
The manager was very helpful and understanding.
criticism for being uncomfortable.
We made some last minute changes (the day before) to the tuxes for our wedding. We also picked out the tuxes from a store in another state because we had our wedding in Scranton, but did not live there. They were so nice and called to check in with me and make sure everything was how I wanted it. Couldn’t ask for better service!
for a rental of a suite and I got half of it then days after got the paint because they where the wrong size. Don’t understand that when I was in the store and got measured but it’s what it is so for the inconvenience I should be refunded some money back.
Steve was a rock star in getting me the right tuxedo just in the nick of time. First jacket came in a little too snug for my girth. He sensed that I was uneasy with the fit and came up with a couple of suggestions. Ordered me a new tuxedo and came in perfect. I will refer when asked.
they assisted me to look spectacular I want to thank them
Janis understood all my concerns and addressed them all. I will definitely recommend this business to all my friends. And will certainly be a return customer.
I haven’t rented a tuxedo in a while. It was a very good and easy experience.
The customer service was excellent.
Would definitely go back when the need arises.
I literally think I spent a total of less than 10 minutes making my selection, getting fitted, and having my re-fit check completed. Super easy and no stress at all.
Fitment was smooth and your representative was highly skilled selecting the correct size to try on right away. When it came time to pick up and try on the tux, it was equally as smooth. Thank you to your rep, which sadly I cannot find her name!
Thank you for your knowledgeable and professional service.
Guy upstairs who fitted me was great. Professional, courteous and timely.
and fitted immediately and the girl was super helpful
I thank u for your professionalism. Some of my groomsman were missing cufflinks and dress up buttons. My son’s vest broke which now looking at pictures made all of his pictures look like crap. My other sons waist belt broke. Now, the recording of tuxedos being brought back is fouled up. I think tuxedos should have been avail much earlier to avoid stress.
People are always nice and professional.
Nora Cifuentes and the entire staff were incredibly accommodating and she was instrumental in helping us to pick out the perfect tuxedos for the groom and all the groomsmen and best man. Everyone looked really dapper. We used you for my son’s prom and we will use you all again when my daughter gets married in April of 2020. Thank you all so much
Helpful staff for both fittings. Tux was as expected.
Excellent serve at store level in Scranton.
The ladies got all of our measurements correct. I had a groomsman that waited until 7 days before the wedding to get fitted, and they still accommodated him.
I used your service many times and it was always outstanding, extremely friendly and unbelievably professional. See you soon!!!
Great to work with and very considerate. Good help and a great team all around the board.
AND RECIEVED TUX OUTFIT ON TIME AND ALL FIT JUST FINE . JUST RETURNED THE NEXT DAY.
Your entire team was AWESOME. When my second daughter get married I will make sure that all the groomsman gets their tuxedos at your store. Thanks. You guys are great.
store personal and Taylor kind and professional .will highly recommend and do business again.Thanks
Sales person was very pleasant to deal with.
He is professional, knowledgeable and cordial. He is the reason I will return to Iacobucci ‘s for my formal wear needs.
They showed us how everything worked and delivered and picked up our tuxedos after the event.
Staff was great and knowledgeable. Very helpful. The tuxedos looked fantastic all my groomsmen loved the colors.
Tie – Too difficult to remove at reception. All else OK, except…. One Grooms Tux to be delivered to Whitehall, PA, wasn’t if not for a last minute alteration on another tux, found the delivery while scheculed for Whitehall, was in fact delivered to Scranton. Could have been unforgivable, and if it weren’t for me, it would have screwed up the day. Pay more attention tp the deliveries, as this is critical….
Caused a bit of stress being two days before our wedding and only the groom’s suit was in when we called. The rest got in that afternoon and almost all of the groomsmen and the groom had to exchange for different pieces to fit right. Groomsmen were pretty disappointed and dissatisfied having these issues so close to the day for the price it is to rent. Felt like you should’ve just bought a suit. Maybe get your groomsmen to go super early to allow for more time.
The sizing was perfect. Thank you for a positive experience.
Claire leads an amazing bunch that helped us get the style we envisioned for our wedding day.
We dealt with true professionals and they were willing to do anything to have our suits look perfect. We all looked dressed to the nine! Thank you for everything. Highly recommended.
Everyone is friendly, helpful, and knowledgeable. Tuxedo’s fit great and the service is awesome. Thank you!
The staff was great and the tuxedo fit perfectly. Thanks.
If I ever have to rent a tuxedo again I would definitely contact her directly.
This is why I have been renting my formal wear from here for years!!!
The tux fit great and everyone was commenting on how nice I looked! Very happy with how everything turned out!
We always go to Slade when we need a rental. Always professional and easy to work with!! Thank you
Dorothy was amazing. She was super nice, professional, and a dream to work with.
The personnel at the store in Dickson City were very friendly and very helpful.