using your store, and both experiences have been absolutely wonderful! From the customer service, to the measurements, to the quality and readiness of the suit/tuxedo was impeccable! We will be back end of May / beginning of June for the next event!! Thank you for your service!!
Very timely in having tuxedo ready.
customer service. I would give 10 stars if I could!
I decided to attend the Friendly Sons of St Patrick Dinner and was concerned that I may not be able to rent a tuxedo for the event. I received my tuxedo within a day and appreciated the effort very much. I am the person to the right in the photo
knowledgeable, Polite and professional
on multiple occasions and every time they are very professional, friendly, and make sure they have everything ready and prepared when I need it! Rusty was great the last time I went and made sure he got the suits we wanted and made sure we were happy with everything from head to toe!!
The associate was very nice and easygoing and made everything as easy and non-confusing as possible.
Staff members were pleasant, courteous, & patient. Definitely will return again in the future for many more occasions.
Everyone in the store was friendly and helpful. It was just a wonderful experience from start to finish!!
We had 10 people there and your team took care of all of us very professionally. There was no pressure and everything went very well. Thank you.
They’re a wonderful family at the Princeton location. They worked well together to manage multiple customers at once.
I’ve been renting from Sarno for many years. Never dissatisfied. I look forward to many more. Thank You to all the staff that took care of us.
There was no pressure, which was very helpful considering we had no clue what we all wanted. My future son-in-law is looking forward to his fitting day. 😊
The entire process of renting the suit was very smooth and handled professionally. Also, the prices were very affordable.
Picking up the suits was so fast and efficient. The suits are nice but one suit has some rips inside the pockets and the shoes had slight scuffs. No one would’ve noticed those things but I wasn’t expecting some wear and tear on the items. It was easy to return everything the next day.
The staff is friendly and efficient, The tuxedo fit perfectly, and great communication via text and email. I would definitely use them for all my special events and recommend them highly to my family and friends.
Mark went above and beyond to get me going for my wedding. He gave his opinion on everything but did not force me or my fiance into any decisions. Very quick and efficient fitting. I’ve never had a tuxedo fit me better.
This was our second time back, we visited this time last year for Steinert Jr. Prom. They take the right amount of time to make sure you get what you like and also to make sure that you are looking your best with the proper alterations!!
and if you get Angelica, she’s as superlative as it gets! Went the extra steps to ensure I looked good, which is tough.. but I looked great
Also, the suit was perfect from 1st try-on after the initial visit which not only saved time but saved me in the fact it was last minute and I would of had to wear it either way 😅.. So again, Thank you so much for the amazing work
in Metuchen, Anthony and his crew provide professional class service, efficiency, and a great selection of tuxedos and suits for all occasions. I highly recommend their services for your next occasion
Had a little difficulty getting vest straps to remain as adjusted. Also thought the bow portion of the bow tie was too small. Otherwise I was very satisfied.
Needed a unique tux & our expectations were met. Got the tux very quickly & we were very happy with the process. Will definitely be the first place we go to the next time we need a rental!
Easy to work with and picked out a great suit for me. I got tons of compliments. I will definitely be back if a special occasion comes up. Thank you for everything!
We came in for a tux for my son to attend his first Tim Teabow Night to Shine Prom. Your generous package price coupled with your staff’s gracious attention to my son made this a special occasion for sure!
They took the time with my son, who has an intellectual disability. Made sure everything fit correctly and that he understood how to use the pearl buttons and things. They talked to him, not at him or me. His thoughts were always listened to and then asked me. We both received so many compliments on how handsome he looked this year!! Thank you for making his dream come true!!
Great customer service! Couldn’t have been treated nicer or with more concern or respect!!! Tux was an excellent fit and looked great! All in all it was a great experience!
The employee helping us ( I believe her name was Amanda ) was amazing!!! The tie she suggested was a perfect match!!!! Great experience!!
The service was superb. The young man who helped me was very knowledgeable and knew what he was doing. He was kind, respectful, warm, and inviting.
They provided us with different choices and helped make everything go so smoothly. Can’t wait for the actual pickup and my daughter’s wedding.
When I called on the phone, Nicole scheduled me right away. I met with Kim the next day and she helped to get me the pefect fit. Kim was very knowledgeable and helped me to narrow down my decision. When I picked up my tux, Kim and Nicole made sure everything fit perfectly and sent me on my way. The return process was just as easy. I would recommend Sarno to anyone who needs a Tuxedo or a beautiful suit. Thanks for making the experience easy and for making me look sharp!
I rented a suit at the very last possible moment, and the young lady who helped me (whose name escapes me) even assisted me with selecting a tie. I would absolutely be happy to return as a satisfied customer.
from a long tie to a bowtie and being able to provide the service the day of the semi. Also, your staff did a great job helping my mom choose the perfect bowtie to match my dates dress perfectly!
From the time we walked in to select the suit until we had to return it everyone was super nice and helpful!!
Friendly staff, quick turnaround for any extra tailoring we needed. Maybe see about those automated ‘late’ emails counting Sundays, but otherwise no complaints.
The patience and kindness shown to my fiance and I picking some of the most important details of our wedding was incredible and truly appreciated.
I took my son for his tux with only 5 days remaining till his semi… I had no idea what I was doing and they took care of everything!!! These 2 ladies were not only fast but super sweet! Super friendly and got us in and out quick!!! The customer service is amazing! Great job ladies and thank you! I never expected it to be this easy to get a tux!!!
Place was easy to find,parking ….well it’s Philly but I found a spot across the street. Ha! Quick and painless.
Jasmine was Wonderful! Always a smile, elegant and graceful as a fine Tuxedo, offering recommendations and options to make sure we as customers were happy.
and was involved in every decision regarding his rental. The sale did not got forward until he was satisfied. My only complaint is the cost to rent a suit seems extraordinary. This may be the norm since we don’t rent suits or tuxedos often, but I felt like it was sticker shock. I’m thankful for the school discount otherwise the rental was $300.
and they did everything to ensure that I had the best experience with my rental. Once my rental came in the look wasn’t perfect but the team assured me that it was no big deal and the next day they had the perfect tuxedo for me for my wedding day. I couldn’t be happier with the Team and the Tuxedo. Thank You!!!
The tux fit perfectly on the first fitting and no alterations needed. They know their stuff here and don’t pressure you on any upsells – they really care that you and your party look good. Love it. Will be going back for future formal wear needs.
and made the entire process very easy my first time there. They are very knowledgeable and accommodating to make sure they you walk out happy. I will definitely come back for any future suite rentals/purchases.
Quick and accurate sizing and everything fit as well as possible. Received prompt communication when tux was ready to be picked up in plenty of time for additional adjustments (even though none were needed).
The alerts through mobile phone for pick up and drop off also came in handy as good reminders
Well, please with their courteous and considerate staff. They made the occasion very “SPECIAL,” Joe.
The service was great. They really helped me a lot and the suit that I picked was beautiful. I had a lot of compliments at the party I went for my company they thought I was the GM of the company so now I know where to get a good suits. excellent store. Excellent employees And the service was excellent and I thank you
The staff that took care of us for Kristian’s formal were incredibly knowledgeable and very helpful picking out the perfect tux for the occasion. Thank you and we will definitely be back for future formals and proms.
The attention to detail during fittings helped keep my groomsmen at ease. My brother was only able to attend one fitting, without a final, and the staff ensured they took care of him. The Brooklyn and Bronx locations blew my mind. Couldn’t wish for anything better
Thanks Abbi for making our experience exceptional. I will definitely recommend tuxedobysarno to all my family and friends. Happy customers, Thank you!
Everything was awesome. I had a last-minute need for a Tux, and I was quickly accommodated. Excellent fitting, great Tux, and awesome service.
Excellent service, and precise fittings!
The service was excellent. She really helped me a lot and I love the service. It’s a very nice store. Nice quality clothes and I thank you.
They were awesome to work with and they were super efficient. Highly recommend for any occasion but they made my groomsmen look perfect. Big thank you to the team!
Great experience suite was ready on time you guys always do right by me appreciate you guys!
That my guys did not get a chance to try out on their tuxedos, but it fit them perfectly. There were no problems with the tuxedos out of 14 groomsmen. STEVE was amazing for sure. Thank you for a great service.❤️
With so many locations our groomsmen and fathers were able to pick up/drop off at the location nearest to them and we had the peace of mind that everything would match and it did. Even if someone needed to size up or down the week of the wedding there was nothing to worry about because the new piece came in the very next day. Tuxedo by Sarno even fitted one of the bridesmaids with a maroon color suit that matched the bridesmaids gowns perfectly.
From start to finish, the staff was efficient and incredibly helpful. They ensured all groomsmen and additional rentals were perfectly sized, promptly addressed any alterations, making the entire process seamless. The attention to detail and commitment to customer satisfaction truly set them apart. If you’re searching for a smooth and reliable tuxedo rental, look no further!
at all 3 locations that serviced our wedding! My husband, his groomsmen and our fathers all rented their tuxes through Sarno and the staff was absolutely incredible during the entire process. We had a few bumps in the road to planning, including a last minute groomsmen change and unfortunately a death in the family and the whole Sarno team handled every change with grace and understanding. Our gentlemen looked and felt incredible for our wedding day! We are so thankful for everyone from the Stroudsburg, Philadelphia and Hanover locations! Thank you again!!!
Alex helped us this week to pick out tuxes for our wedding. He was very friendly, helpful and patient. We are glad he is the one helping us!
Marc and the assistant woman were nothing but helpful and accommodating to me and the guys for both our fittings.
Your staff who fitted me and replaced pants for my grandson were very thorough, efficient and professional. They were also very courteous.
Father of the Bride. This is my second tux from you. I returned because of the excellent service and quality of the tux.
Day of wedding we had few last minute changes with the groom crew and they took care of everything we needed with our last minute changes. Thank you guys the Colemans❤️
Actually over the past month I have worked with Gladys Guzman on two separate fittings. The first was the creation of a Halloween costume with a purple theme to portray Professor Plum from the Clue Board Game at a Book Club party. The second was a traditional Tux for a Gala at our local club. In both cases, Gladys was extremely competent, helpful and personable. She made the whole process very enjoyable which contributed to the good times I had at both events. Upon returning the tux and due, in part to Gladys’s skill, I decided to order a new tux for purchase from her. Thanks Gladys!
I’m not one to normally wear suits. But this week was the exception. I didn’t really have the confidence in myself. But the next 2 days of having this suit. It really opened me up. Everyone there was respectful, patient, and well everything was perfect. Thank you
She, repeatedly, went above and beyond expectations to ensure that I would be properly fitted and correctly outfitted to assume my place at the event.
Giblees is a wonderful outlet for Sarno
professional and knows the business. He had a Keene eye for style. Trust him, you won’t be disappointed.
THE SUIT WAS NICE AND CLEAN. LOTS OF COMPLIMENTS. THANK YOU VERY MUCH.
I appreciate all you did in preparation for my daughter’s wedding. As in the case with the Tux, the wedding was just as successful
hence the 4-star rating, but I was annoyed that I had to fit on my tux only to find my shirt sleeves were too short and I needed to return for a different shirt. For me it was a 44 mile round-trip. The least they can do is give a small discount for the inconvenience.
felt rushed and our questions were brushed off. I understand the store was busy, but if we are paying for a product, we hope we are able to be completely sure of what we are getting and that we are satisfied. We had a group appointment, so I was hoping the attention would be there, but it felt limited. If a store chooses to close on Sundays and to close at 5pm on Saturdays, that is fine. But it goes without saying that because of the limited hours, the store should expect to be busier the other hours. Therefore, the store should limit itself to be by-appointment only, or to find a way to ensure consumers receive complete service and do not feel rushed.
were not sized correctly. Had to make extra trips to get it .
Services are absolutely detail-oriented, very courteous, very professionally experienced, very helpful and everything is excellent.
Very satisfied the staff was helpful and friendly the Tuxedo was ready for pickup when promised. When returned it was quick and simple no waiting
Great staff, very friendly and you never feel rushed throughout the process. They’re very knowledgeable and flexible.
All the guys in my wedding party looked great as well. Will definitely return if I need something for a future event. One of my groomsman is getting married in a few months and he said he will be using you guys as well as he loved the service as much as I did.
RUSTY IS THE BOMB!!! He made the tux adventure so seamless and easy for my fiancé. We actually left another larger well known store to go to Dana’s. thanks so much again for helping us and dealing with our craziness lol you made the experience amazing. My fiancé is not the easiest to drag out to these things and he even enjoyed it so that speaks volumes!!
Our suits looked amazing! Everything was done on time and the employees were super friendly and helpful. Sam in particular worked with us from day one and really helped to quarterback everything from color suggestions to multiple fittings to make sure everything was right.
Even though I came in from out of town and didn’t have time to try it on before the event, the tux fit perfectly.
The sales lady was Very helpful just had to tell what the occasion was that I was attending and she put together an outfit in no time. I would definitely recommend them to family and friends the owner himself offered suggestions on how I should look.
Very pleasant fitting experience, quick and efficient.
I withhold a 5 star rating only because I felt the price was too high.
Her training and expertise have been put to the test by both the wedding principles and my, personal, disabilities. She has met and exceeded my expectations including thoughtful and appropriate follow up. In a business that lives or dies by detail and customer service she is a treasure.
Service was Great, made adjustments for some weight loss.
The service was great they treat you with kindness in an out at a reasonable time very professional.
This is the 2nd time this summer I have rented from Giblees and both times the service has been excellent!
Great experience. Instead of buying our 13 year old a suit, which he would outgrow in a month, we rented one from Sarno.
Had a phenomenal experience at your shop yesterday. I’m not accustomed to the process of getting fitted for a rental tuxedo; and therefor I expected it would be a time consuming process; similar to going to a regular tailor for a fitting or alterations. However, I was happy to be mistaken. The process was quick and straightforward. Also, the tailor that worked with me is a standup guy. He answered all of my questions, was extremely pleasant and passionate about his profession, and that’s cool to see. So, in conclusion; I had a great experience.
Very professional, organized , everything fit well , any concerns were taken care of with no problems, thank you , it’s good to know that there are still some businesses that are still reliable
Great customer service. The bald guy was very knowledgeable and courteous. He had me in a suit in less than 30 minutes.
Everything went as planned, not concerns with fitting or other issues.
Measurements were completed quickly and easily.
The most helpful and happy people you’ll ever meet. Lisa, Bella, and Frank made you feel valued through the entire process.
Awesome job very professional and nice staff.
and professional at the Denville, NJ location.
Staff was amazing at the Dickson city store. However almost all the groomsmen had an issues with the suits. Because of the very close to last minute delivery of the suits we really only had so much time to fix anything. And the suit we purchased for my nephew had no pants in the bag. But I can’t stress enough how great and lovely the staff is at the Dickson city store
This is only the second time I have had to rent from your company. Your employees at your Scranton Pennsylvania store,went above and beyond and were very friendly….
but my shirt was missing a button on the cuff and my blazer jacket button was completely off when I took it out to wear
All looked good at the wedding. Definitely recommend
The groom and groomsmen looked great and we had a great time thank you so much.
Every time we went there, there was consistent professionalism and courtesy. Everyone who was fitted for a suit, had it fit them perfectly and there were no issues with buttons, missing pieces of the suit, or anything else that could have come up. So glad we went with Top Hat for our wedding.
I am happy with the service and the staff. Keep up the good work
Every thing was perfect, there’s nothing else to say. The girls doing the fittings were fantastic, and everyone at the wedding marveled at how great we all looked. THANK YOU VERY MUCH.
They took the time to make sure the look was perfect. The suit looked great and I couldn’t be happier with how I looked.
I would highly recommend the Farmingdale location. I don’t give positive reviews lightly. I have high expectations when I pay for a service, and they exceeded every single one.
Owner Marc my type of guy. I was fortunate to be tailored & Dressed for my Granddaughters Sweet 16 by the man himself . Ty Marc excellent choice of attire for baby’s upcoming event can’t wait👍🏻
Tuxedo was delivered on time and with top quality. Will use again and highly recommend to others.
I was very happy with my tuxedo and the lady’s that helped me. They gave me great advice and plenty of choices.
An overall comfortable experience with someone very knowledgeable and friendly staff. Thanks so much for your help guys.
I cannot recall the name of the representative who helped me, but she did a great job getting things together in a relatively tight time-frame (I needed to suit fast). She was friendly and fun to talk to the whole time, while also delivering exactly what I needed.
staff did a great job thanks again Jack Kester & Family
The team there provided exceptional customer service on an extremely tight schedule. I could not be happier. Highly recommend Tuxedo by Sarno.
Thank you for your excellent service in person and over the phone!!
I submitted my rating of 6 stars weeks ago I wish to retírate again how helpful and respectful the staff was. Marc expressed courtesy professionalism at it’s best.
Thank you very much for helping my sons wedding day special.
Last minute changes were quick and issues with out of town orders from other locations quickly resolved and brought to one location in record time. I am so happy to have dealt with this Sarno location for all our groomsmen, fathers and ring bearer’s tuxedo. Thank You Again from Mr. & Mr. Grassi
Took time to meet with us, review everything, detailed out the cost, fitting, etc. made sure our questions were answered and we were all very pleased. Great experience.
Blended beautifully with my wife wedding dress. The wedding was beautiful
and the product was very nice quality.
suit I’ve ever rented and for the price, I was expecting a better result. The local shop I go has never had an issue and they have a tailor on site, if needed. At Top Hat, they screwed something up with my vest measure and it was too big when I went to try on. They said they’d have to order another one and I’d have to make a trip back to the store (I didn’t have time during the week when they close by 7 and was trying to avoid that with a weekend pickup). They also said they’d text me when the vest was in but never did. The suit did look great, but for the price it should be a flawless experience and there was much left to be desired in that area.
We has a great experience with the lady’s. They were very helpful and kind.
Both customer service representatives were well versed in the fitting of the tuxedo. Our entire wedding party was there together and all were fitted without issue. The customer service representatives were sure to be that each person was comfortable in the size, knowing they will be in the tuxedo for a greater part of the day!
Thank you,
Would definitely recommend and use again!
Gives the comfortable feeling of they got me set and no need worry
. Admittedly a total layman but you sent me the survey and asked for my feedback – so I’m giving you an honest opinion.
It was supposed to be fitted, not hemmed to fit what’s on the rack in stock. I wasn’t able to get a comfortable fit in the shoulders. It was explained, “That’s the way they are”. The options were to go up one size and have a vest / jacket that bulges out or stay with the smaller jacket and be reminded that’s the way they are supposed to fit. I explained the pants were too big are too big in the waste, and told you can get a smaller size but they’ll probably be tight on your legs.
I tipped the young lady but was pretty put off by asking for a tip after 5 minutes of a one-on-one “fitting”.
Tuxedo was a great fit and I looked great too!
We couldn’t be any happier with the tuxedo rental experience we had at our local Dante Zeller! The price, quality, and variety of options were top notch! Anthony at the Metuchen location couldnt have been any more helpful.
Some of the groomsmen had issues with tears in the suit and broken button inserts. Otherwise, very satisfied.
From the measurements, the fitting and the staff were wonderful. Making sure everything was perfect for me. I will definitely keep you for all my tuxedo needs.
i was in that used you guys and I had nothing but terrible experiences. I am not sure if the groomsmen did this survey but about 4 of us including father of the groom was upset. This was not as bad as the last wedding in October but still bad
Definitely recommend them for any special event!
They help me with my men’s suits from the beginning to the end. The store in Whitehall did a great job.
(we had to send back shirt after 2nd fitting).
2. Tux fit well and looked great.
3. The cuff-links broke off during the evening. I am not sure why, because I wasn’t reckless in any way with the clothes. I hope I will not have to pay extra for this!! This happened to at least one of my other sons (who also rented a tux from you folks) too.
black shirt earn many compliments. I’m glad I used Dante’s in Verona, NJ. The location is very accessible via The Garden State Parkway, Route 280 and Bloomfield Ave.. They style snd size selection is unparalleled. The price of my tux was very affordable in comparison to other places I visited.
From the measurements, the fitting and the staff were wonderful. Making sure everything was perfect for me. I will definitely keep you for all my tuxedo needs.
There friendly . This is now where I go to get a suit to wear.
My suit rental was a good experience. The fitting was quick, prices were reasonable, they notified me when to come in, tried it on, and dropped it off. Simple and straightforward with no issues.
Attention to detail was so professional .
Extremely pleasant experience looking to go to a Events just to go back .
My experience at your Phila location was fantastic/
It was a pleasure to be serviced by the young lady who assisted me.
We had a destination wedding that took place in the Azores. Mark was very accommodating to make sure our rental dates lined up with our time out of the country. Everything was ready to go well ahead of our departure. Everyone in my wedding party looked very sharp and achieved the overall look we were going for. My biggest compliment is for Mark. One of my groomsmen was living in Bermuda at the time we rented our tuxedos. Mark was able to size my groomsmen based on the measurements he sent over. When we arrived for the wedding, his tuxedo fit perfectly. I give Mark a lot of credit for fitting someone from across the ocean who he never laid eyes on. For anyone looking for a top notch wedding experience, I would highly recommend Mark and his team at Slade Formal Wear!!
My suit rental was a good experience. The fitting was quick, prices were reasonable, they notified me when to come in, tried it on, and dropped it off. Simple and straightforward with no issues.
Attention to detail was so professional .
Extremely pleasant experience looking to go to a Events just to go back .
goes above and beyond to insure that you are more than satisfied with your rental choices. I will rent again and recommend Slades Fomal to anyone I know. Thank you.
Wonderful to work with. Answer questions and good customer service. The suit did come after it was supposed and it was a bit nerve racking for a bit but in the end beautiful suit and an excellent job.
Both girls were
very nice and took time to get
all the measurements right !
I would recommend Rudi’s
to all my Family and Friends!
Having used rudis for my own wedding 6 years ago and now using them again for my sister and future brother in laws wedding. Friendliness and professionalism comes first and the tux’s of course are top quality. Kee up the great work!
As a company, our number one priority is 100% customer satisfaction in service and product. But the question came about: How will others come to know this about our company? We needed to ask you, the customer: How did we do?
The feedback has been incredible. Across a network of 40 locations, spanning across the northeast from New Hampshire to Virginia, we received thousands of replies from customers like you about their experiences. Thanks to you, others can now read about your experiences and make a confident decision in renting formal wear.