As a company, our number one priority is 100% customer satisfaction in service and product. But the question came about: How will others come to know this about our company? We needed to ask you, the customer: How did we do?
The feedback has been incredible. Across a network of 40 locations, spanning across the northeast from New Hampshire to Virginia, we received thousands of replies from customers like you about their experiences. Thanks to you, others can now read about your experiences and make a confident decision in renting formal wear.
Only reason I didnt give 5 stars was 3 out of 5 tuxedos had to be modified but they were all modified in a timely manner. Overall I was happy
(Correction): Super-professional staff!
I looked sharp and they had everything ready with us giving them barely a week’s notice. Very professional, kind, and hospitable. Thank you!
Every phone call was answered promptly, and all of our needs were met immediately. I will never get rentals anywhere else. Our perfect day was made even better.
Carol at the Succasunna location was fantastic only little stress moment was when we got everything sizing was off a bit on a few of the guys, but carol fixed everything !!
Mark is the best!
For the initial day when we went in to make our selection, Peter was helping us and he was awesome! He was very helpful, patient, and caring. The lighting in the room was not the best, but did not greatly impact our selection. Scheduling appointments and pick-up was easy. For some reason, one of my groomsman’s measurements did not save in the system, so he needed to resubmit them. Additionally, when one of the groomsmen went to the store, the credit card machine was down, so they told him he could pay later. Later on, they had gotten upset that he didn’t pay prior to the event, but it was not his fault the machine wasn’t working then. They very easy to return, though the staff was not very pleasant that day.
Chris in smithtown ny did an outstanding job! Even with last min alterations everything came out perfect and on time.
I just want the emails to stop with the survey request
Wonderful service from beginning to end! Great products as well!
Will recommend to friends and family for future business.
I believe the girls name was Allie at the Staten Island Amboy road location… I got fitted for a tuxedo and she was very helpful and attentive!! Will definitely be back!
The woman who cared for me on both visits was quick, helpful, and pleasant. I liked the text to tell me the tux was ready and being able to set an appointment to pickup via text.
The groom did not receive any suspenders, nor did a groomsman. There was a hole in the best man’s pants, and none of the shoelaces matched in all 5 pairs of shoes. It was very convenient for our of town groomsmen to get fitted and pick up their tuxedo!! Loved this feature. Overall, we got our tuxes and there was no day-ruining mishaps, but for over $200 per tux we feel there should have been some better quality control.
but the thread holding the alteration on my left sleeve came out right after the ceremony, so the end of the sleeve wasn’t held at the right length. Seems like it wasn’t sewn properly.
AWESOME!!!!! Carlos and Shi are definitely professionals that know their clients bodies just by sight and get it right the first time!!!! They are friendly and very professional.
The fitting for my suit and his knowledge of the sizes of the groomsmen were so exact….he was AWESOME!!! I TOTALLY RECOMMEND GOING HERE FOR ALL YOUR SUITS AND ALL THINGS ALONG THAT LINE!!! I sure will.
when I rented my talks and tried it on for the 1st time period it was a pleasure doing business with you.
She went above and beyond to help us find the perfect combination for our wedding. We will definitely be recommending Dante Tuxedos to friends and family.
Great job and great service. Thank you so much
The ladies are always nice and helpful with my frequent need of the restroom. Haha
Staff was great and very good at their jobs . Very happy we got them .
Best place I’ve ever been to. Thank you so much for everything.
Pickup and return was easy and staff was attentive and friendly.
everyone looked super sharp. The service reps were great to deal with, everything was extremely timely. I bought my suit and couldn’t be happier with the purchase, its something I’ll be using for a long time. Thanks for all the help!
Friendly and professional service.
made it stress free left feeling very confident in our selection
Our salesman Chris was very helpful, knowledgeable and personable.
Richard is an amazing sales representative and very welcoming. Measurements were on point and the quality was exceptional. Thanks for making our wedding magical.
other than not offering standard size variations – classic, slim, skinny
It’s like he was getting fitted for a tuxedo himself and not for me. He cared more than I did. A+ service.
to help and made the process smoother. Dot at the Stroudsburg, PA (Stroud Mall) location was a dream to work with! And the suits for all of men looked just perfect! They fitted great & everyone loved them!
I loved the service we got, I enjoyed the suits and the employee was an awesome guy.
even the last minute guys. My husband even left his vows in his jacket pocket, but they got them right away for us!
in the packet when I got it. Couldn’t wear them to the wedding. Everything else was great.
Needed to get fitted for my friend’s wedding. No complaints here!
The entire wedding parties suits were perfect as well.
Tuxes by Sarno was great! Their selection is modern and vast. My husband looked so good, and the groomsmen, dads, and grandfathers looked great too! Very professional and got everything to us on time.
and even the shoes were super comfortable, not a small task when you have to be in them for 9 hours. I am in an industry that is customer service based and I was completely empresses by the staff from the fitting to the return. I will definitely use you guys for all my formal wear needs. Thank you so much!
No complaints a very good experience
Your staff is and was very helpful and courteous. Definetely a pleasant experience.
However my guy (long hair, glasses) is down to present Earth and just a very real gentleman.
The groomsmen, groom, and father of the bride looked amazing!
was missing pocket square and cufflinks , and button. Being I was in the wedding all groomsmen had to remove there’s because we didn’t all match
CJ and his counterpart with the blonde hair are the best asset to the store in South Side. So friendly, show so much care to the special occasion, and they both have a knack for conversation and people.
she is such a sweetheart and made the process so easy. She was so helpful with all of my questions. I would definitely recommend Rudi’s to my friends in the future.
Rudi’s Formal Wear Tuxedo to anybody! Lisa was great! She came all the way over from Philly to accommodate to me on a last-minute notice just before closing.
Jan and Dot are so sweet and kind, and so helpful, especially when we had to move our date due to the pandemic. We would definitely choose Tuxedo by Sarno again! Thank you so much!
The two workers were very helpful, friendly and made sure we had everything we needed. Great job!
by two wonderful women was awesome and made a special day greater.
Mark exceeded my expectations!! He asked all great questions and already had options to show me on a manikin. He was so friendly and informative!! I will definitely recommend Mark to anyone.
in selecting different size pants and jackets to get the right fit and what I felt was most comfortable.
Rudy’s team of measuring for tuxedos was efficient and quick with no wasted time. We engaged in some interesting conversation while we were measured.
Ultimately, the suits looked great on our wedding day. We loved the color blue. However, my husband had a very difficult time with ensuring that his groomsmen and himself were charged the correct amount for their suits which only included pants, a white shirt and a jacket. Out of the 9 of them, more than half were charged incorrectly at multiple locations forcing my husband to have to engage in several back and forth emails with the Dickson City store manager to rectify the situation. Knowing they all budgeted for the amount we were told and then being overcharged and working to fix it was a very time consuming and unnecessarily frustrating situation. Even thought we loved the suits in the end, I will not recommend Tuxedo by Sarno to anyone.
If you are looking to take care of your bridal party or just need a great suit, look no further!!
GREAT customer service and variety to pick from, you are in the RIGHT place!!
Thank you ABBI for everything 🙂
and most of all , the staff is/was nice to do business with…
She needs to be promoted to store manager!!!!! She was the best and stayed on top of everything!!! That young lady deserves something amazing!!! Thank you!!!
The whole process from getting measured to actually getting the tux was great. Everyone I worked with was super helpful and so pleasant. The whole experience couldn’t have gone any better. Thanks for everything!
with the service and product. The reason for not 5 stars are below.
1) the first time we went to the Pittston store to book, the girl entered the incorrect date
2) when we had to update the date due to rescheduling, the girl told us she did (again pittston store) and she never did. I called the scranton store and the girl did for me.
3) out of the 6 tuxedos we had, 3 had some sort of issue. mine one pant leg was 1/4 shorter than the other, my dad had an issue with one of his shoes, and my father in law i believe the coat was the wrong size.
What i will say is that Sarno was great about getting things taken care of for us. Again, overall we were satisfied and are likely to return for future business if needed.
and fitt just right if i ever need fomalwere in future will go there again
I’m confident that your formal wear with enhanse and make my daughter and son in law wedding extra special..
I loved the suit and shoes. I didn’t want to take them off at the end of the night.
but the limited hours the store is open to pick up is annoying
and even with the wedding being moved twice because of the COVID-19 crisis they were able to ensure top of the line service. Everything fit great.
as we altered our wedding plans due to the pandemic. Ultimately I had a great tux for the wedding and everything went well!
Very polite, she explained everything and showed us all of are options.
Mark was wonderful! I had no idea what to expect when it came to tuxedo fittings, but Mark really helped bring what we wanted to life.
so much for your kindness and excellent service. God Bless
Measured and done. Minimal time due to COVID Thanks guys!
from the pre- conversation of coming in (Spoke with Lisa) and then to the safety measures it was truly AMAZING!!!!!! Then there was at least 15 different styles of tuxes that we were interested and that had been within our color scheme! Kathy ( I believe it was Kathy) was great! Very detail oriented went through EVERYTHING! It was so important since we have an extended family to make sure everyone was included and looking their best for the big day! We then went back for the styles we liked for a “fashion show” and we found one were in love with! Everything was top notch from the beginning and continues to be!
Got there before they opened and they still took excellent care of me. I told them I.would come.back but they wouldn’t here of it.
educated on merchandise, helped with decision making for my son’s party. Tom fitted my son and his dad in a professional and timely manner. I can wait to see the final product. ****excited****
Great experience. Mark is very knowledgeable and personable.
and i will definitely recommend someone else there
for the boys of Old Bridge HS with the last minute tuxedo orders. He went above & beyond so that the boys can have them in time for Tuesday’s Prom.
I would definitely recommend this place to anyone looking for a tuxedo or suit.
They where on top of it. Got everything done in a timely manner. Would recommend your services.
Also very professional on try on. If I need another tux, I will be back
asked me to try things on. My son went to the Sommeville location and he was not asked to try anything on and she made sure he was fitted properly too he is the groom.
It was last minute and I needed a tuxedo for my son graduation and Joe made it happen. Thanks for everything!
at Iacobucci’s in Havertown. What a great team!
Solid Covid protocols look to be followed.
Individual was very informative and helpful.
Even with a baby. The sales person she was fantastic.
It only took minutes to be measured and fitted for my tuxedo.
We had a wonderful experience when we visited this past week. She was knowledgeable and made our experience very personal!
You guys are amazing, did the measurements quick, tuxedo was ready 3 days later, was done so good, we were able to pick it up on the day of try on.
Looking forward to another tuxedo rental in October.
The sales associate Jim C made it a seamless and enjoyable experience. I would def etelh recommend to my friends and family.
The staff took time with each one of my boys and myself to make sure everything was perfect. The sales woman worked with us to make sure the color for tie and vest matched the absolute best to the bridesmaids dresses.
Superb service that had me looking great on my wedding day! Thank you so much, I received so many compliments! God bless!
we were very satisfied with the service he provided.
Very excited to work with them going forward!!
to see what we wanted and gave many options.
Everything went well during the first fitting. The challenges during this pandemic have been stressful but Lisa has made it smooth and easy. From her virtual appointment with my daughter to go over all the details and the entire process from that point has been wonderful
Everything was perfect and the service was impeccable!
Really enjoyed working with Mark. He was very friendly and personable. He was extremely helpful in picking out the “perfect” tux. Thank you!
We had a excellent experience picking out suits for our wedding.
CJ of Scranton PA Sarno and Son was an incredible employee and took the time to walk us through every choice and decision. Polite, helpful, and very knowledgeable. We will gladly recommend this business to others!
and a asset to your company and very charming and professional
had everything I was looking for I got the perfect suit.
Since it was the whole wedding party, it took some time but they were very outgoing and made it an enjoyable experience. I’d highly recommend them to anyone looking for rentals!
when I pick up the tuxedo I asked if I could change the color of the vest and they took care of it for me two days before the wedding
and very personable. Will definitely be referring your business. Don’t have pics yet to share.
I felt like I was in good hands. They asked the right questions and made excellent suggestions. An overall great experience.
First fitting went very well and the prices are very affordable.
working with Dot and Janice. They are both very knowledgeable and have made this process very smooth so far. We are very pleased. Thank you!
Great fit and customer service would have given a 5 star but they forgot the suspenders so I had to go back and pick them up
Great customer service
Nice people helping us out!
She was very helpful and knowledgeable about the products and what I would need to complete my formalwear.
Easy to choose fast service will return for future business
Cordial telephone service in assisting me in getting measurements at a distant location.
Answered all my questions and provided helpful information.
Everything was amazing from the minute we all walked to in to the time we dropped off. There were 12 tuxes rented in all and i could not have been more happy with the service and care that was given.
John R. Bowes
Everything was ready when requested the right size. My TUX was verified and checked for fit and appearance. Thank you.
And I’m happy with what i picked out.
Lisa and Frank were great and very helpful. I had 6 groomsmen and a couple of them were out of state but Rudi’s was able to accommodate them and made sure their Tux’s were perfect. Went into the store a few times leading up to the big day for trial fittings and even decided to make a last minute change to my outfit two days before and Lisa was still able to make sure everything was perfect and on time. I will definitely be using Rudi’s for any special events I attend in the near future!
-Ordering: Guidance through the various rental options with guidance and recommendations for my occasion. (Father of the Groom attire)
-I was updated on status and notified of the arrival. Upon pickup , I received personal attention to assure the fit was correct.
-Drop-off was quick and efficient.
The tux looked terrific and I received several compliments from wedding guests. (They also asked who supplied my rental so some good word of mouth advertising for you!)
I had assistance from 3 different associates for each phase-ordering, pickup, drop-off. Each person was very courteous and professional. Great team
and tried to accommodate any needs my daughter asked the salesman
She went above and beyond to ensure our needs where met during our rental process. I’ll be going back for all me rental needs and suite purchases.
They looked very sharp in person and turned out great in the photos as well. I gave 4 stars because a few of the orders were a bit mixed up. For the father of bride, he was supposed to have a vest with his tux, thank goodness we checked before we left the shop as he was given suspenders and not a vest. All the tuxes were supposed to have the black buttons for the white shirts, at least one or two groomsmen were given white buttons so that looked a little funny. The groom was originally given white buttons as well and thankfully we caught that before we left the shop. There needs to be better quality control in place to ensure that what was ordered is what is actually given to the customers.
and I will recommend her to any one of my friends getting married.
I will highly recommend you folks as well as call on you when I need a tux again.
The suits fit everyone good
Bought my daughter’s sweet sixteen dress here also , our rep was courteous helpful and took the time to make sure we had everything needed.
Steve and Joe are fantastic! I’d recommend them to everyone. Great work!
Alyssa waited on us in the WT store.
Would definitely recommend this to friends and family
He made us feel comfortable and we are looking forward to wearing the look he created for us on our wedding day. Highly recommend!!
Third suit I have rented.
Got the tux in one day!! Quality was gorgeous. Recommend highly.
Easy to work with
Had an over(all) wonderful experience.
I came into the store on Thursday and had my Tuxedo on Saturday.
with the help of Sarno! Josh looked great!
Great experience! Thanks again!
The experience with the staff during setup of rental and fittings was smooth and friendly.
for our son’s special Night to Shine event!
… and listened to every desire. Thanks again
All my questions and concerns were addressed. I am confident that I will look great in my tux at my son’s wedding. Definitely recommend Elephant’s Trunk if you are looking for a tux rental.
Sales team really works with you and if any issue arises they tackle it immediately and have the problem solved right then and there. Stress free!
Lisa was so friendly from the moment we met her at a Cescaphe University. She took such good care of us, our parents, and our groomsman.
I couldn’t have been more happy Thank you
The tux fit like a glove and looked great!
She was there by herself and it was busy due to semi week. She handled it perfectly!!!
The representative who fit me really nailed the size and I was very comfortable. Would come back if the need arises. Thank you!
Took care of my needs.
Carol and her staff went above and beyond for myself and my groomsmen. Thank you Carol for treating us like family.
Knowledgeable and kind! The young woman was awesome as well! Very helpful! Great people very personable!
… from you and your staff.
Excellent customer service
Staff was so friendly
Made us feel like we were making great decisions and gave us confidence in the businesses ability to deliver on exceptional service.
This place I must say is the best in the Bronx not only was I there super late but they stayed opened to wait for me place my order got me a great deal when NO ONE IN THE BRONX could have done for me I am super blessed I found them I will definitely recommend everyone to them employees are great very friendly and great at what they do I was in and out in no time with what I might say is one of the best deals thanks again for all u have done for me
Excellent customer service. Explained the options, pricing, and timing of the returns in great detail.
Ready prior to the promise date and also fit perfectly. I would rent again from these guys, they know what they are doing!
Marc looked so handsome in his tux! He looks forward to the dance every year and visiting Sarno’s. The staff is very helpful and treats everyone so patiently. We will be back next year!!!. We go to the Sarno in Dickson City and all the staff is very .professional and helpful!!!
CJ was very knowledgeable and made our experience quick and painless. He could tell exactly what we wanted and showed us a few options that were all great. Highly recommend!
and thanks to Sarnos he was a sharp dressed man 🙂 and a special Thank You to Kaylee for making Jimmy feel so special <3
The sales woman, Kelly was pleasure to deal with.
Janice made a stressful time for RJ a nice experience. RJ really had a great time at the event “Night to Shine”
The personnel were friendly and was very pleased with the selection and quality of tuxedos provided by Sarnos.
Carol was the best!
Abbi took care of all our needs. Prompt service and a clean office. Very professional! Highly recommend!!!
The suits for the Pambianco wedding were comfortable and looked great!
But had to return shirt because it was to small and also the pants because we were given the wrong ones.
…in helping us all with giving us a break on the cost. Can’t thank you enough for your support. Thank you the rossis
The staff at Sarno were incredibly professional and accurate with measurements. They were very specific with our needs and offered several options that weren’t considered previously. Thank you.
All as good. My only dislike is that I found out your competition in the area offers discounted tuxedos for attending charity balls at a much lesser price. I have several events that I need to attend that are black tie, and will probably use the other company, as the cost is under $100 for a full tuxedo rental.
…with all the attention to detail with the fitting. Sammy looks forward to his night to shine every year with Parker Hill Church. Awesome service. Thank you
Workers help accommodate any last minute changes we needed. Thank you for everything
… on me even though a group of guys came in unexpectedly (He politely asked them to wait) along with a couple of returns. He never rushed through my fitting and gave me all the time I needed
CJ was extremely helpful. He was very knowledgeable and gave great insight into the process of picking the perfect tuxes for our wedding.
… and absolutely went above and beyond to make our experience great.
The gentleman that helped me was very professional and I got the perfect fit. The price was good and I would gladly refer this place to someone in need of a suit.
We did have sizing problems at first but they were quick to fix everything!
Thank you to Stacey.
Great service, great tailoring.
Jim greeted us as soon as we walked in. He walked us through the entire process, was patient, and even gave suggestions. His knowledge about the tuxes was such a breath of fresh air. We just know he is going to make our wedding exactly what we envision. We will be referring/using Dante for any future events!
We search around for the perfect color burgundy tux. We bought it instead of renting it. Pricing was amazing. the best part was having multiple locations that the groomsmen could access and pick up their tuxes and measurements.
We worked with Pete.
This is the 3rd time thank you for helping us again
Keith was awesome
Awesome place. Very fast turnaround and old school professional tailoring. I’m a hard to fit guy and my tux fit perfectly on first try. Highly recommend!
Extremely helpful, friendly
Mark is super helpful and knowledgeable.
Quick & easy.
The suit looked and fit perfectly. This is my second time using Sarno. I can’t find a single thing wrong. Keep up the good work.
Outstanding service! Chris in Smithtown and Mark in Farmingdale were extremely helpful and accommodating. I would definitely recommend them to anyone. 5 stars all the way.
Staff was on point with every step of the process.
I would tell everyone that needs a tux to go to him.
The response at the event where I wore the tux excellent. 👍👍🤗
and talking with them
Not time consuming, clean and organized environment.
Salesmen were experienced and extremely helpful when decision making. I would most definitely recommend.
It was a great experience….nice professional and also had some good laughs while doing our fitting.
He was able to assist me and my son with selecting the perfect tux and provided great suggestions. His customer service is superb. I will definitely return for any future rentals.
Our first visit with Mark was fantastic. He was very cordial and professional and really payed close attention to the needs of the Bride and Groom. He has a great personality! Thanks Mark! Jay and I look forward to our next visit! Jason Perry and Kat Shimkus
Mark was wonderful! Everything was perfect!
And during pick up, the young women were super helpful & friendly. They even took a pic of my son in his suit!!
The salesperson was very helpful in picking out the suit. The service was fast, friendly, and professional.
when I screwed up about an hour before my event. Thank you again!!
and the rentals are always on point. Great job every time
The gentleman felt like a friend. Real cool guy.
all smooth as silk. Great knowledgeable & friendly staff.
words can not do justice with how amazing and smooth they made the entire experience and the tuxedos were perfect.
Staff was so helpful. Also the rental price was fantastic. Thank you
Our first appointment at the Stroud Mall location went so smooth and it was quite enjoyable! Looking forward to working with her!
There were minor hiccups but overall everyone felt good in their suits and the experience top to bottom was great!
The staff at the Ledgewood store was wonderful. Thanks for everything!
Aside from the Tux being sent to the wrong store and no parking at the Metuchen store, everything went rather well. I expected the tux to be delivered to where I was fitted. So when I was told to pickup the tux in Somerville, I was not happy given the traffic on 287 and residual roads at Christmas. Tux arrived at the proper store after a 3 day del
It was a pleasure to deal with you.
Because of the great job Sarno did with our tuxedos it was one less thing to worry about and my groomsmen and I all looked incredible. Thank you so much!
They treat you like family. Everyone I seen walk in walked out with a smile.
about our Sarno experience. Will definitely recommend!
We’ll be back again for sure!
there was a little miss measurement with the pants.
What more can you ask for!
but you should give us more time to return the tuxedos. At least 2 days
But take American express
I would recommend your company to anyone.
The fitting was done great as evidenced by the way my Tuxedo fit. And, everything was on schedule, I was told that on Wednesday afternoon I could pick up my Tuxedo, walked in, tried my Tux on and I was ready to go. All and all a great experience. Thanks!
Mark and his staff were extremely helpful and professional. 10/10 service and quality. Thank you so much !
They matched the bridesmaids dresses so well
That’s why we keep going back to Sarno’s. Thank you for another great job.
The staff was very nice and they were very helpful when I needed a suit in a short notice.
Staff was extremely helpful and accommodating!
at the store in Wilkes Barre did an amazing job but the tux overall didn’t reach my standards for the money I spent. Holes in the pockets and the Fabric in the legs were it was Sowed fell down during the night of dancing
Me, the groom of course nailed it with the velvet black jacket and shoes to match. Thanks Abi
with Sarnos! Jan at the stroudsburg location was so lovely!
By “dressing up” the mannequins I was able to see how the colors would fit which ultimately led to a confidence that the options I chose for my wedding will be perfect. Thank you!
and also the groom and ring bearers! The bow ties went perfect with the color of the tuxedo! Thank you so much sarno for all your help!
I had two problems. One was that I wasn’t notified when my shoes came in, and the other was that both of the cuff links I was supplied with broke. That was very disappointing. Otherwise, I had a good experience.
Suits were well made however we feel there may have been an error in measurements.
1) many stores in the metropolitan area. 2) Great choices of styles to choose from 3) From the first moment of entering the store, me the customer was treated with courteous, professional and the sales person welcomed me with a smile and a can do attitude.
with the quality and fit. Very sharp suits. Would highly recommend! They have a ton of options to choose from.
The tux was good quality and the service was exceptional. I definitely recommend these guys and would use them again.
I emailed her about a promotion I heard about and it was still early on for us to choose the groom/groomsmen outfits, but she said she would be happy to meet with us. She has a lot of energy and eager to make the process easy and fun for you. Another appointment came in but she still managed to answer our questions and show us some color swatches. Thanks!
Very attentive. Was helpful & knowledgeable on the fit I wanted.
1st time using this store. They even gave 3 different shirt sizes to make sure he was happy with the fit. Highly recommend.
The staff is extremely knowledgeable and gave great recommendations. I’ll be sure to come back here should I need to rent a tuxedo in the future.