As a company, our number one priority is 100% customer satisfaction in service and product. But the question came about: How will others come to know this about our company? We needed to ask you, the customer: How did we do?
The feedback has been incredible. Across a network of 40 locations, spanning across the northeast from New Hampshire to Virginia, we received thousands of replies from customers like you about their experiences. Thanks to you, others can now read about your experiences and make a confident decision in renting formal wear.
Cj Williams was super helpful with everything and got me exactly what I wanted at the perfect price!
the entire time I was being fitted. Nice job!
Fit great, thanks.
The sales rep, I forgot her name, she was very nice and attentive.
The patience, attention to detail, and friendliness definitely a place we would recommend to our friends and family.
I’m glad that he is conveniently stationed in Estelle’s
You have a very great employee there..and you should tell her that she is going a great job! Thank you
The tuxedo looked great..
everything was set up and done for me. Others in the party got their tuxes from other places and showed up without pieces for the suit and cufflings not put in.
She took care of us in a timely manner and I would recommend your store because of that.
Very good customer service he was friendly and professional. thank you
They just made me feel human. Very laid back.
The manager at the Linden store was amazing and very helpful!
Very professional and informative. Will recommend this service and location in the future !
I was there to get fitted for a tux. The two girls that assisted me we’re very nice and knowledgeable . I would definitely choose Sarno again. Thank you
He was very personable and friendly. I am sorry I forget his name. We were there Tuesday morning.
The gentleman who fitted me, was hands down one of the nicest person I have ever had the pleasure dealing with. Simply when I asked for alterations before I even got the words out he was suggesting what i wanted done. Hats off to hired this egg. If hes there I will be back
while the rest of the groomsmen received bow ties. Everything else was great
Friendly people. Very professional. Suggest options which is important.
and will definitely recommend your store and services
I would recommend them to anyone in need of formal wear
my groomsmen & I looked really good! Fair prices & decent service!
and easy to work with. Really appreciated all of it.
Great Job Anthony.
and through with explain my options and choices. she made suggestions and showed us different styles. we were most impressed with her professionalism.
I feel confident that I will look my best as the “best man.”
and will definitely recommend your store and services
Any hiccups resolved with haste.
My grandfather’s pants were very short. My uncle’s pants were a 34 and should have been a 36. But, my groomsmen were fitted well.
and would definitely go back. Everyone was really nice and totally professional. I loved it!
She was on her cell phone when I entered your lobby. Instead of asking cell phone person (probably personal call) to hang on so she could handle my question – she gave me inattentive directions to the fitting area. You never get a chance to make a first impression a second time. On a great note the young gentlemen that fitted me was fantastic. If not for him I would not return.
I happened to be off from work on Monday, but if I hadn’t been it would’ve been impossible to return on time. Folks in the store were great!
…returning was fast and easy….in the fiuture, I would not hesitate in returning!!!!!!
I HAVE 4 MORE GRANDCHILDREN AND LOOKING FOREWORD TO 4 MORE WEDDINGS ,GOD WILLING
broke day of wedding before any of pictures were taken. We had to sew back together in middle of pictures. I was very disappointed.
Very helpful and knowledgeable with an engaging personality.
My fiancee and I had the pleasure of meeting and working with Alyssa Bronson when we went to the store yesterday. We had gone to Men’s Wearhouse just before coming to this store and we left there with several unanswered questions and more uncertainty about what we should be doing regarding the tuxedos and the wedding planning. Alyssa was really helpful and we spent a lot of time with her yesterday, she is a fantastic person and quite funny. We both found it to be very helpful that we were allowed to dress the mannequins at the store to see the colors in front of us and the different combinations of colors. It was a much better experience than what we had compared to Men’s Wearhouse. Please make Alyssa the employee of the month! She was great, we look forward to continue working with her in the future for our wedding! Thanks again.
and I was regretting not purchasing it because it was simply an amazing tuxedo and made for an amazing wedding.
A big thank you also to Beverly and the tailor for his patience
My sister went here for her groom & groomsmen x 5 years ago, and had such a wonderful experience as did I. I will be getting married Oct 12th, met with Alex and MARK fitted my fiance and it was just what i wanted!!!
My name was spelled wrong. Too muh calling.
Sizing was off for half off the men getting fitted. Whether it was pants, shoes, jackets. One of my groomsmen had to wear tight shoes that didn’t fit because they couldn’t get him a bigger size. They were great with me and I am only going off the feedback of the people around me and almost all had problems.
Before they were fitted I was super complimentary I gave a 5 star google review for the Scranton location. I dont know if I would recommend going here, their is no reason for multiple people to have items not fitting unless the people measuring do not care or are too lazy to do their job correctly.
Would go back. I used Men’s Wearhouse in Bayside last time for a wedding. You guys did a much better job! They were terrible.
Friendly, knowledgeable and very helpful. Thanks
but we had to return a second time because the jacket alteration was not correct the first time.
turned out inaccurate but the issue was quickly resolved…almost a perfect score
The gentlemen that helped on pickup day was awesome. Also, the guy had a good sense of humor in the Scranton store.. Thanks, Bill…
with our experience . My son is 3 and was getting fitted for a tux . He was so bold and not listening . The woman there went down on his level and was so crafty in how she interacted with my son to get him to cooperate ! I was s risky going to send an email to this location to express my pleasure in our experience ! So glad you send this survey out ! Thank you all so much
The lady was so helpful, accommodating, professional and good customer service.
Adam is a true professional
but he was the only employee in the store. Every time the phone rang or someone came in he was pulled away.
The team here was awesome from start to finish. Will be returning again.
Clara made it quick and fun and even helped my dad get his unique suit put together…will definitely recommend this location because it was easy, fast and very comfortable while getting the services provided.
She eased our nerves and made the whole transaction stress free. Thank you!
We went in for my first measurement session for my daughter’s upcoming wedding in Oct – I was measured from what seemed like head to toe. As much attention was given to me as the bride! “We not only want you to look great, we want you to be comfortable!” Service was terrific! Can’t wait to see how it all comes together in the fall!
after a while they really start to hurt your feet
The tux’s fit and looked wonderful. Top notch
We received the wrong tie but someone from the office brought the correct replacement to the venue.
The service was impeccable and we really appreciated how dedicated the staff were!!! Thank you for everything!!!!
at your location the young lady that help me we great very respectful and polite and patient great staff thank you 5 stars
Never a problem for me to rent a tux.
when I went to pick up the suit, but a single phone call and everyone went out of their way to make sure it was taken care of.
more importantly, superb, friendly, professional service. Great staff, met the owner and he bent over backwards to make sure everything was perfect. Just, WOW!!!
and didn’t mind my 2 year old who was a bit all over the place.
very happy with the the service and advise. Can’t wait to receive our Tuxedo’s.
about the material and great friendly manner will recommend you guys to future family and friends
Thanks so much.
My bridal part was huge, 16 tuxedos total when adding in ushers and family. Everyone’s measurements were done correctly, slight adjustments were made to make everyone look perfect. My wife and I both couldn’t be more happy with the service and tuxes from Sarno, would recommend to friends in the future.
Terrific customer service and very professional staff…..
Would come back time and time again.
or in need of a tux rental. Charles was the most helpful sales person and we loved working with him. He helped with everything we needed, every time we came in … which was a lot because I kept changing my mind. All of the men looked incredible. Thank you!
at the Washington Ave Scranton location. Everyone was friendly and helpful, CJ in particulary was awesome going through all of the options for my suit for my wedding, took the time to make sure I was perfectly happy with what my groomsmen and myself were wearing. I would highly recommend this place to anyone who needs rentals in the area!
We got a ton of compliments, especially on the grooms tux because it was a unique color. We had a great experience and highly recommend for anyone who needs a suit/tux for any occasion!
Awesome service from the lovely lady who waited on me!!
but everything else was excellent
Was getting fitted for a friends wedding I’m in, but the staff made me feel confident in doing business with them for my wedding next year. Great people
We were greeted immediately when we walked in and shown the different styles/shades for the grey collection. Andres was very knowledgeable and extremely helpful.
Steve and the staff were awesome to work with. Thank 🙂 you so much!
Everyone we worked with, particular Lisa Rudi from Rudi’s on Oregon Ave in South Philly were wonderful. Would recommend again to anyone. 10/10!
The fitting went very well and it was very fast. The tuxedo fit fantastic when I went to pick it up the first time which is surprising because with my build it usually needs more alterations.
The two tuxedos that I needed for my son for the same weekend were gorgeous.
and I got many compliments on it. Also very comfortable to wear, even in the heat. Slade Formalwear was very helpful and very professional.
very knowledgeable and helpful towards what fit me right and what didn’t
Absolutely awesome service u guys and girls were so friendly , we r so happy we came too u !
Very knowledgeable staff, very attentive, and very easy to work with. Would highly recommend!
and got me in and out in no time at all. Great service.
but was a little shocked to see a button slowly fall down from its thread would recommend tighter bonds half way threw the night it just fell on the floor and I’m there searching for the run away button
warm and profession.
Your employees are so professional and really wanted to make sure everything fit just right! Would highly recommend!
especially in helping us last minute with my dad’s suit. Mark and Keanu in the Farmingdale store are excellent! He genuinely cares about the way you look more than the sale. We are so happy we chose Black Tie.
Very helpful and got to know each our the groom’s men.
This was the 2nd year in a row I needed a Tux and both experiences were flawless.
Thank you so much for helping my groom and groomsmen look their absolute best! We had a slight color change 3 days before the wedding and Sarno had no problem with that!
They found my cuff links I left on the shirt.
the staff was very helpful and courteous I would definitely use Rudy’s again .
I liked the way I looked and I will definitely be back.
We talked through the many options until I figured out what I wanted.
Though I had to come back a second time to pick up the correct fit. It was well worth it. It fit great and matched my dates dress perfectly. I had the best time and was comfortable!!
We have used Sarno a few times already. Staff is ALWAYS helpful and knowledgeable, Tux has always come in in plenty of time for the event and the fit is always perfect!
Cole provided excellent service!! Thank you
Professional and efficient experience.
Cole and Ricky were very helpful. Thank you 😊
one to go to! The owner was extremely helpful and he was very helpful. The Verona location was not on par with the Metuchen location. They made a lot of mistakes. However, overall everything turned out great and I am very pleased with the results.
I wonderful experience with Dante Zeller Tuxedo By Sarno staff was very nice and professional. One of my grooms men found out his pants was to big a hour before my wedding he went back up to the location they fix the issue he was in and out needless to say he made it back way before the wedding started with no problems.
Everything was amazing!
which occurred June 2019. The staff were very courteous and tended to everyone’s needs. The owners were among the staff helping my friends and I. You can tell they take pride in their work. Special shout-out to employee Vondell (not sure if I spelled his name right) for being the key employee who helped us from start to finish: got us measured, helped us try on the suits, and made the return process smooth sailing. Would definitely return and rent/buy from them again!
Great from start to finish. Everything fit well and was on time.
A set of black studs and cuff links were not included on my son’s tux even though Will (nice kid) assured us they were there. Next time, I will physically check to make sure that everything is there before I leave the store. She is detail oriented, professional and a pleasure to work with….. And the only reason you didn’t get a lesser rating.
The tux fit perfectly.
Helpful staff. Will definitely use it again.
from your staff. The women made sure everything fit perfect. Thank you
the fitting was easy, and dropping off the tux wasn’t a hassle. Overall a very well ran establishment and would highly recommend to peers.
I sent my measurements in and there was a size miscommunication with my jacket. Sent the jacket to wedding venue the next day. Said it would be there at 10:30, arrived before 9 am. I used tuxedo by sarno for my wedding in September and couldn’t look forward to the next time I use them for a wedding!
Professional and helpful. Great staff.
Everyone at the store is very pleasant and customer friendly. I have rented a few Tuxedos here and they always do a great job.
Very professional and helpful. Very pleased.
My son was very happy with his tuxedo. He said it was the best one yet that he has rented from your store. Thank you so much….. 👍
For my first time experience getting a tuxedo for my son it was a super excellent experience and place and the staff goes above and beyond to help there customers I totally love this place I will continue to be a customer and I will recommend this place to people I know
It was great from the selection to try on to event.
Just a seamless and pleasant experience. Would totally recommend this business!
Perfect compliment to his girlfriend’s gown!
Thank you
Good tux good service
problems with suspenders other than that super job also had to try shirt on for second time but it is what it. The first shirt the sleeves were too short
Would highly recommend. It was a pleasure working with the staff there.
about the inventory. Very helpful during measurements. Clean and organized!!!
The worker that helped me was outstanding and incredibly knowledgeable!
Such a great experience even when we were so late getting a tux.
….thank you very much ! Will definitely recommend you to people !!!
You guys did great. I dealt with Judah, Alex, and Mark. A solid bunch of guys. I have no complaints, and both Alex and Mark went out of their way to get us what we wanted and needed. Alex is a damn workhorse. I dealt with him the most and he’s great. Great hustle, great service, great personality. I only dealt with Judah once at my initial meet but he was super polite and thorough. Thanks fellas, I appreciate you.
Efficient and helpful with recommendations.
I had the most compliments on my cobalt blue tuxedo then I ever expected. I would definitely recommend Elephants Trunk expertise and tuxedo by Sarno anytime!
but other guys did. Only half of us received studs, one guy didn’t get suspenders, and it wasn’t very easy to get them from the place the day of. Very different service from when I used sarno for my wedding in 2018
Especially Chris who was great and made the experience special
but hard to get a hold of staff at times.
but the first one was the wrong size and it was stressful not getting a tux that fit. That being said they did correct the problem in time.
It is a pleasurable experience every time! I would definitely recommend them!
Yes arts very nice store. Will not be able to return tux on Sunday. Out of town wedding. Return Monday.
great fit and quality!
CJ was very professional, knowledgeable, helpful, eager to help. When in doubt, go see CJ, I highly recommend him, he goes above and beyond to make sure you have no problems. Also, the staff that was on had no problem meeting a one day deadline and all alterations were dead on.
reasonable prices, the only problem was the shirt was missing a button, luckily was able to exchange it in time.
except the shoes however they gave me two pair for my baby. The second pair fit perfect. he as soo happy and dance the night away.
The girls were great,very nice and a pleasure to deal with.
Everything was AMAZING! Our guys looked great! Thank you!
and it was just the fitting, cant wait to see how me an my grooms men look on my wedding day
Met by Janice at door, very pleasant. She asked some questions, and within 20 minutes I had the Tux I wanted and on my way.
The staff was very helpful and did a great job fitting the tuxes.
from the fitting, to the actual tux (the shoes were outstanding!), to the team. Jack was extremely supportive and answered any questions which were had in addition to being a true professional. Thank you so much for making my Friend’s Wedding look and feel great!
Can’t go wrong with sarno.
Everyone loved the royal blue tuxedo with black lapel and so did I.
All taken care of professionally. The person who did our order was professional and very knowledgeable, unfortunately we did not get his name, but we really appreciate the help. Thank you.
about my renral THANK YOU.
The tux fit perfect, it looked great. They were so helpful in matching the vest and tie to my dates dress. I would definitely recommend!
Such a pleasure to do business with.
Everyone was very helpful and made the experience very easy.
So great working with Mark! He was super helpful, honest and knew exactly what we wanted for my husbands tux and his groomsmen tuxes. They looked so sharp at our wedding.
Professional assistance with fitting him properly. We were totally satisfied with the matching color to his prom dates dress. We were even able to receive a discount because We ordered more than 2 weeks prior to the event date. Very classy tuxedo. My son looked perfect. Thank you!
Christine was nothing but helpful. Pickup day she was extremely busy, the line was at the door. Christine took her time with each young man to make sure they look stunning for Prom ❤️
From beginning to end everything went smoothly and easy.
Great customer service!
My son looked amazing.
The jacket was too tight and we had to get the next size up. The shirt was the 2 sizes too small and we were not encouraged to try it on, so I only realize it as I was getting dressed at the last minute. It was tight and uncomfortable. I could not button the top of the shirt. But it all looked great as long as I did not move too much.
Thank you, your customer service from the start of his fit to drop off was very kind and helpful.
and the tux was a perfect fit!
at his senior prom yesterday… I have used you guys for the past 4 years for my sons proms, every time has been an awesome experience. Thank you!
What more could I say? (In the photo attached I’m the one on the left with the glasses)
I received text updates throughout the process on the status of my tucks and Sarno also encouraged customers to come in and try on the clothing before the event. I would recommend Sarno to anyone looking for formal or special event activities.
and thanks to Sarno I was well prepared.
to help me have a great prom night!
however, there was some confusion during pick-up. The young CS gentleman gave us the wrong tuxedo to try on but eventually found the correct one. When I returned the tuxedo the day after prom, I mentioned that the 6″ pant hem stitching could be seen on the outside of the pants – did not make for good photographs and suggested that perhaps the tailor can come up with a more aesthetic method of hemming pants – or cut excess length and put a normal hem on pants. (My son is 6′ tall, so there’s no reason for a visible, unsightly hem.)
The staff was very helpful in choosing the perfect tux for my sons prom. It was ready days before we needed it and the fit was absolutely perfect.
and the measurements were taken 6 months ago. Kudos to Diane who was on her game.
Great customer service and definitely know the style. Thank you and we will be back.
the staff was very helpful and gave great advice on everything.
Rented two tuxedos over the course of 3 weeks for 2 proms. Staff was courteous and professional. I highly recommend Dante Zeller and if the need arises, I will definitely use them again.
and Kelly was extremely helpful.
We had a wonderful experience, Alex was very professional and courteous, Marco came in and chatted and made the experience very pleasant.
The girls who measured and assisted at the fitting were fantastic and had great recommendations. Thank you!!
with Our 1st prom which is the reason why we came back for our 2nd prom!! Professional staff!
and they are extremely knowledgeable about current trends and styles. Dan and his staff were meticulous with m son’s fitting on his tuxedo for the 8th grade formal.
Staff was very accommodating and extremely pleasant to work with.
and took their time to make sure he looked awesome for his first prom. Everyone was very helpful. Outstanding experience!
BEST AROUND!!! Your entire team is so professional and helpful during a very busy time of year.
They assisted from the beginning and made the whole experience easy from start to finish.
Vondel took care of me the entire time and did an amazing job! I’ll recommended everyone to use Elephants Trunk.
The adjuster tab on the vest kept coming loose during the event. Other than that no complaints.
Mark at Slade’s is the best around! Helpful and always making me look “fly” Thanks for everything.
working with the people at the shop was simple. I will use them next year for Senior prom
Jay at the New Providence location took excellent care of all my needs and accommodated all of my groomsmen that came into the various Sarno locations. We all looked like a million bucks on my big day and would highly recommend this company for friends and family
for help and really went above and beyond for us.
Even though they were extremely busy with prom people they made sure to take good care of us as soon as possible. Very impressed.
shirt was a little short other then that it was good
to detail and excellent customer service!
The gentleman that did my fitting was there when I picked up my tux, even with the shirt being just a tad small, he was able to fix it immediately! The tux looked and fit amazing, and it was all thanks for the process that the gentleman at Sarno’s did!
fast with a good product!
Friendly, professional staff.
I love this store from the friendly retail associate to the cleanliness of the place.
Everyone there was extremely helpful and welcoming.
Large selection, fantastic assistance during the process, very smooth transaction. Definitely will recommend and return to Tuxedo by Sarno ( Dante Zeller)!
Everyone there was very accommodating and helpful! We were very happy with the service and will definitely be back next year.
Your team was very professional and accommodating. Jeanine & Gavin Stellpflug
Attention to customer was great.
I was very well taken care of by all the staff. The quality and fit of the tuxedo was excellent. I would definitely use these services again.
Thanks to the team at Dante Zeller in Somerville
Tulin Uzun and her staff are amazing, courteous, professional and easy to work with.
We don’t rent anywhere else.
Very easy to pick-up and return. Super experience with Denville store
Received multiple compliment on my attire. A lot to choose from when getting tuxedo from here. Everything is easy from the start to the end.
The tux came in pefect condition. It looked fantastic.
with time to spare. You’ll be my choice, the next time i need a tuxedo. Thanks!
when you have a Saturday wedding and the stores are only open for 4 hours on Sundays. In addition the cufflinks for all the groomsmen were not the same. Some had pearl and some had black.
A stressful situation was made calm because of the assistance we received at your Smithtown location. Not only was the tuxedo jacket actually there for a try- on but the man helping us could not be nicer.
for tuxedo rentals, I have experienced nothing but the best customer service!
Button fell off jacket. But still great service.
Though my only gripe is that someone was wearing the same exact tux as me, but it was alright.
Mark was beyond helpful in helping us pick out suits for our upcoming wedding. Can’t wait to see all the men in their suits on the big day!
The gentle man That helped me was very very nice and outgoing. Went through all the books just to find the right blue, sized me up and then made me try some things on just to make sure. Would definitely recommend to others
for the Middletown North 2019 Junior Prom. Our second rental with Sarno, we are completely satisfied.
Pants were a little short and the adjustment was made quickly.
with finding the perfect tuxedo to wear and the right colors to go with. I really appreciate the quickness to find what I needed and the sizes to wear
Wonderful
Helpful staff, very accommodating and professional. Oh and the tux looked terrific!
and I am very satisfied with my experience. I will definitely be back. Thanks so much Team Sarno!!!!
Despite the problem we had with the first tux, your great customer service was able to get us another tux the next day.
is that they sent the wrong shirt but they fixed it in no time.
efficient! Thanks for your efforts!
was ready early and I got a lot of compliments! Thanks
Tux was so-so at best. The tie was permanently wrinkled. Had it press it and still not great. There were threads hanging from jacket and pants in four different places. The hem in the pants was bad I was afraid it would come out. For the price, I would expect much better quality.
on him but everything else was perfecto!
The staff was very informative and knowledgeable.
I was the only one wearing a white tux jacket, I was told I dont know how many times how great I look, my friends renamed me James Bond.
you sent and wore it open with collar up, but it was not a tux shirt so the push pins would not have worked. They would have fallen out. There was a hole in the push pin bag. One fell out so I put it in the label case
Owner Mark is the best! Great customer service, they have the fitting down to a science. I would highly recommend anyone who needs a tux to definitely go here for their needs!!
My Mom had to go out and get me new ones at the last minute causing her to miss all the before prom photos and festivities.
You were amazing. Jason picked up his tuxedo and wasn’t happy with the way his pants fit. You got him a smaller size and a fresh shirt. Nothing was a problem and he looked amazing.
Great Job!! We were very pleased!! Thank You!!
Great experience They knew what they were talking about.
And helps with opinions and is very quick !
.
The staff was great. Was interested hearing my story about the wedding and was very interactive.
I’d say the vest fabric was a bit frail from use, but not very noticable. Staff at the store very helpful and professional.
Got the wrong color shoes l, but the gray worked out fine!
Our rep was awesome taking the time to show us everything we were interested in along with making some get suggestions
Thank you for helping me.
about one time a year for tux rental. Staff service is top notch, personal and they give you what you order plus. I had first thought grey shoes matched best. When I went to try tux on, there were grey and brown shoes. One of the staff who had not been invlved in the intial selection took it upon herself to add the brown shoes as an aoption. Excellent foresight. A quick family poll at my daughter’s wedding resulted in brown as the best choice! Thank you very much!
Will always return here for any suits I may need.
The people there are very polite and helpful.
I felt like i was the boss idk like I was there top priority. I really liked that.
My new wife and I couldn’t be happier with the professional service and attention to detail provided! We will recommend to everyone!