As a company, our number one priority is 100% customer satisfaction in service and product. But the question came about: How will others come to know this about our company? We needed to ask you, the customer: How did we do?
The feedback has been incredible. Across a network of 40 locations, spanning across the northeast from New Hampshire to Virginia, we received thousands of replies from customers like you about their experiences. Thanks to you, others can now read about your experiences and make a confident decision in renting formal wear.
Got two tuxes, Albert (father) & Justin (son. ) Staff was friendly and helpful.
They were great to work with and since my wedding was a success, i will remember them forever.
as Homecoming was semi-formal, but we were accommodated without a problem and my son looked dapper thanks to you!
Replacement items were appropriate and easy to get. Our wedding party looked fantastic.
Not sure if the lady was the owner, but she was very patient, and took her time to find clothing that fits my son, who is very tall, and is very slim. She took her time to find the correct fitting. Most people would have discouraged us, and would have told us to return tomorrow. I am grateful. Thank you Sarno. This s my second time using your services, and I am satisfied. Am I sending this email too soon. I would like to upload a photo after his semi-formal.
Tuxedo fit beautifully. My only complaint was the pants were a little too short but other than that very happy with the tux!
You guys have an amazing team. Thanks
none of the garments fit correctly. Jacket and vest were tight and pants were an inch too short. Jacket was addressed other items were not.
We looked fantastic for the pictures. Your choices of of colors and styles are phenomenal. Thanks again.
She was a breath of fresh air! I only needed a Tuxedo for my God-Daughters sweet sixteen. But I had such an awesome experience made me want to spend more. As long as Janice is working there you have a customer for LIFEi
Excellent service 👍👍 thank you for everything 🥳
the pants ripped after 5 minutes of wearing the tux. The photographer had us doing 1 pose and then the pants ripped from crotch to ass.
and the knowledge your employees shown. I would definitely rent a tuxedo from use again it was a very nice and pleasant experience
We worked with CJ and he was so helpful! He took the time and helped us put together exactly what we were looking for.
The young woman who works there was second to none. She knew the business 100%. I’ll always use your service because of a great product and even a better worker!!
Pant legs were tight, shirt was very big. Very expensive as well.
for my now husbands and I’s Wedding. Thank you so much for everything!
There were minor hiccups but overall everyone felt good in their suits and the experience top to bottom was great!
Most importantly how stunning my husband looked in his suit! Thank you for everything!
and also the groom and ring bearers! The bow ties went perfect with the color of the tuxedo! Thank you so much sarno for all your help!
The manager was very helpful and understanding.
criticism for being uncomfortable.
We made some last minute changes (the day before) to the tuxes for our wedding. We also picked out the tuxes from a store in another state because we had our wedding in Scranton, but did not live there. They were so nice and called to check in with me and make sure everything was how I wanted it. Couldn’t ask for better service!
for a rental of a suite and I got half of it then days after got the paint because they where the wrong size. Don’t understand that when I was in the store and got measured but it’s what it is so for the inconvenience I should be refunded some money back.
Steve was a rock star in getting me the right tuxedo just in the nick of time. First jacket came in a little too snug for my girth. He sensed that I was uneasy with the fit and came up with a couple of suggestions. Ordered me a new tuxedo and came in perfect. I will refer when asked.
they assisted me to look spectacular I want to thank them
Janis understood all my concerns and addressed them all. I will definitely recommend this business to all my friends. And will certainly be a return customer.
I haven’t rented a tuxedo in a while. It was a very good and easy experience.
The customer service was excellent.
Would definitely go back when the need arises.
I literally think I spent a total of less than 10 minutes making my selection, getting fitted, and having my re-fit check completed. Super easy and no stress at all.
Fitment was smooth and your representative was highly skilled selecting the correct size to try on right away. When it came time to pick up and try on the tux, it was equally as smooth. Thank you to your rep, which sadly I cannot find her name!
Thank you for your knowledgeable and professional service.
Guy upstairs who fitted me was great. Professional, courteous and timely.
and fitted immediately and the girl was super helpful
I thank u for your professionalism. Some of my groomsman were missing cufflinks and dress up buttons. My son’s vest broke which now looking at pictures made all of his pictures look like crap. My other sons waist belt broke. Now, the recording of tuxedos being brought back is fouled up. I think tuxedos should have been avail much earlier to avoid stress.
People are always nice and professional.
Nora Cifuentes and the entire staff were incredibly accommodating and she was instrumental in helping us to pick out the perfect tuxedos for the groom and all the groomsmen and best man. Everyone looked really dapper. We used you for my son’s prom and we will use you all again when my daughter gets married in April of 2020. Thank you all so much
Helpful staff for both fittings. Tux was as expected.
Excellent serve at store level in Scranton.
The ladies got all of our measurements correct. I had a groomsman that waited until 7 days before the wedding to get fitted, and they still accommodated him.
I used your service many times and it was always outstanding, extremely friendly and unbelievably professional. See you soon!!!
Great to work with and very considerate. Good help and a great team all around the board.
AND RECIEVED TUX OUTFIT ON TIME AND ALL FIT JUST FINE . JUST RETURNED THE NEXT DAY.
Your entire team was AWESOME. When my second daughter get married I will make sure that all the groomsman gets their tuxedos at your store. Thanks. You guys are great.
store personal and Taylor kind and professional .will highly recommend and do business again.Thanks
Sales person was very pleasant to deal with.
He is professional, knowledgeable and cordial. He is the reason I will return to Iacobucci ‘s for my formal wear needs.
They showed us how everything worked and delivered and picked up our tuxedos after the event.
Staff was great and knowledgeable. Very helpful. The tuxedos looked fantastic all my groomsmen loved the colors.
Tie – Too difficult to remove at reception. All else OK, except…. One Grooms Tux to be delivered to Whitehall, PA, wasn’t if not for a last minute alteration on another tux, found the delivery while scheculed for Whitehall, was in fact delivered to Scranton. Could have been unforgivable, and if it weren’t for me, it would have screwed up the day. Pay more attention tp the deliveries, as this is critical….
Caused a bit of stress being two days before our wedding and only the groom’s suit was in when we called. The rest got in that afternoon and almost all of the groomsmen and the groom had to exchange for different pieces to fit right. Groomsmen were pretty disappointed and dissatisfied having these issues so close to the day for the price it is to rent. Felt like you should’ve just bought a suit. Maybe get your groomsmen to go super early to allow for more time.
The sizing was perfect. Thank you for a positive experience.
Claire leads an amazing bunch that helped us get the style we envisioned for our wedding day.
We dealt with true professionals and they were willing to do anything to have our suits look perfect. We all looked dressed to the nine! Thank you for everything. Highly recommended.
Everyone is friendly, helpful, and knowledgeable. Tuxedo’s fit great and the service is awesome. Thank you!
The suits for the Pambianco wedding were comfortable and looked great!
The staff was great and the tuxedo fit perfectly. Thanks.
If I ever have to rent a tuxedo again I would definitely contact her directly.
This is why I have been renting my formal wear from here for years!!!
The tux fit great and everyone was commenting on how nice I looked! Very happy with how everything turned out!
We always go to Slade when we need a rental. Always professional and easy to work with!! Thank you
Dorothy was amazing. She was super nice, professional, and a dream to work with.
The personnel at the store in Dickson City were very friendly and very helpful.
but they fixed them very quickly and everything went great,will be calling on you soon again.. thanks again
that Carol provided in the Succasunna store.
Great customer service!
I got measured on Monday, got fitted on Thursday & had my event on Friday.
I wasn’t pleased about how long it took for it to come in. Other than that the price was a little expensive I thought. But everything fit well so it was all good
and would go to the store in Dickson City again, it’s more the overall price of what the suit was. It just seems a bit ridiculous to pay $200 for a suit that you need to have returned by the next day.
I definitely recommend her for future purchases
Worked with CJ and he was absolutely amazing and catered to our every need in a friendly and professional manner.
They all said that the shoes were one of the most comfortable wedding shoes they have ever had. Thank you for making the guys look amazing and my groom looking flawless.
The Alteratilons were very accurate and they even stayed open a little late to accomodate a pick up.
The gentleman that took care of me is a people person.
My overall experience was great. Everything was ready for me on time. The staff was very helpful and made everything go smooth when I had to try on my formal wear.
A few jackets came in and were too small. She really worked with us and made sure all our tuxedos were perfect !!!
He was very professional and pleasant to work with. The reason for 4 stars was there was some problems with some of the fittings but they were resolved. I think because the Michael Kors are a little finer cut you may need the next size. Just that when your getting close to the wedding day your time is limited. Again give thanks to Alex for being so helpful.
Will never go anywhere else.
Couple a little issues like the vest was the wrong size and the jacket had to be reordered, but they were more than accommodating and in the end it was perfect.
Everyone in the Groom’s party looked great, and I couldn’t have been happier! Nice staff and great service made our day easier and that much more special!
Painless and very professional.
and I would recommend Slade by Sarno to anyone looking for a tuxedo.
The young woman that assisted me and my friend for our friends wedding was fabulous!!! 5 Stars 🌟
and CJ was extremely professional and accommodating. He went above and beyond!!
my suit was received with an obvious stain/ discoloration on the vest. Otherwise, suit looked great and fit perfectly.
Received many compliments on my suit.
Helpful and friendly. Ordered an extra shirt for my father just in case one didn’t fit.
Shannon is the best and cares about her customers. Thank you again
Thanks for helping me look my best on a very special celebration.
Everyone was so helpful especially when we needed to exchange a few pieces the couple days leading up to the wedding.
We were given assistance in selecting our attire for the wedding & those accents that complement the tuxedo. I just made a comment to another member of the wedding and there it was – a pair of shoes. Maybe my words do not do justice to Sarno but I would recommend them to anyone considering a tuxedo. Great people.
I am very happy happy with the tuxedo
The whole process was very easy and the staff took their time to make sure everyone looked amazing!
The associate at the store was the same each time I was there. She was courteous, professional, and attentive.
The whole process was very easy and the staff took their time to make sure everyone looked amazing!
It was seamless especially being very far in Honesdale and calling in the measurements. Well done. Stress free.
and we were all complimented on how good they looked, and in turn making us all look good!
The gentleman who assisted me was knowledgeable efficient and very kind. I was very indecisive and he was a great help. I walked out very excited with what I get.
I cannot thank Courtney and her crew for doing such an amazing job and making sure everything fit perfectly!!
but I believe it should have ready 10 days before wedding, not 3 days before…..We were scrambling until last minute
as it could be all the way adjusted out shirt was a 4X and should’ve been a tall the vest looked terrible when everything was on and the suspenders were broken I had to exchange them for a better pair
Messed up multiple groomsmen tuxes and my fathers tux. Had to send my father to another location to get his pants and jacket and then they sent him back to the original store to pick up other pieces of his outfit.
at the Linden, NJ store made my experience there terrific and I will be going there again in the future.
We had an amazing experience! Thank you Christine for handling our large wedding party and making sure our order was correct!
Suits were in good condition, fit well and the place of pick up was great.
Great people recommend to everyone.
What can I say, Abby came through in a big way again, from accurately sizing half of my groomsmen, sight unseen, to making last minute adjustments for those who “changed” weight. I highly recommend his services for any formal occasion!
how I was the groom and I had to call sat morning bc the 2nd pair of shoes I had were ripped. We noticed the first pair when I was in the store. They gave me a 2nd pair that we didnt check bc the guy went into the back and just grabbed a pair and put them in bag. I called and they dropped off a pair of shoes at the church for me . That showed a lot in my eyes
in case of a problem but everything fit perfect. Staff was great.
to make sure everything was ready for me.
YOU GUYS did amazing!!!! Amazing wedding day seeing my husband all fancy 🙂
This is my 2nd time renting a tux and always TOP shelf in my book. Your staff is always professional and your offerings are plenty and the latest styles. For my son’s wedding you even offered an extra pocket pink handkerchief to make sure I matched the brides dress. Thank You…keep up the great work. Next Tux event…I will be stopping by.
but there were a few issues worth mentioning.
I was definitely put into a tuxedo coat that was too small. I was able to get a size up with plenty of time for the wedding, but the issue was that people in the store seemed to think that the small one was fine (it was not). The lapels were stretching out and not lying normal against the chest because my shoulders were too broad for the smaller sized coat. It was then agreed that once I tried on the next size up that it was a a better fit for me.
I had a total of 7 people (other than myself) who had to come in to try on tuxedos for my wedding. The only day this could happen was the Thursday before the wedding (on Saturday). We had to get multiple exchanges on different articles (coats, shirts, shoes, pants), but luckily these all made it in by Friday afternoon and ended up fitting correctly.
We also had requested suspenders, which were not there on Thursday. We had to have them ordered for us that day. They came in Friday also, but one of the suspenders was a child size and not able to be worn by my father.
Overall everything ended up working out, it was just a bit of an inconvenience with some of these issue that happened.
Excellent as usual thanks Carol for everything. Javier
The professional and friendly staff made the ordering and measurement exceptional.
Workers help accommodate any last minute changes we needed. Thank you for everything
I would recommend Tuxedo by Sarno just because Carol is affiliated !
The exceptional customer service will forever have me as a customer.
The suits fit all the boys perfectly and we couldn’t have been more happier with the overall experience. We will definitely recommend using them for future events! Thank you for making all the boys look sharp and classic for our wedding day!
Carol was very helpful during the entire process.
would not stay positioned properly. No mechanism for receiving a receipt when tux is returned
My husband shirt was too small and when he had them change shirt it was too small day of wedding and very uncomfortable having to fix it literally every ten minutes. Other then that suits were good.
The team was awesome and very helpful when I tried my tux on in the store. I will definitely get my next tux at Sarno!
The staff was so helpful and knowledgeable. Really appreciate all the help.
Thank you to Arts for working so hard to get the right fit! And thank you for steaming my dress before the wedding! Fantastic customer service!
he is a great down to earth guy who can communicate with all walks of life he and had us in and out in front record time to get in with the bachelor shenanigans.
Staff was friendly personable and professional. thank you
I will definitely return for my next rental. Highly recommend.
and they were not only accommodating but they were also compassionate.
but staff member was not able to pull up my reservation for the wedding I was attending. Manager then tried and was unable but after a while she was able to pull it up. Other than this delay all went very well.
Staff was fantastic. We all ordered our tuxedos well in advance and there were only 5 of us total. They were ready about 2 weeks before the wedding and 4 out of the 5 did not fit and had to be adjusted. The tuxedos that had to be adjusted were not ready until a day or two before the wedding which just caused alot of chaos and anxiety for us. I just felt that they should have been ready sooner and wouldn’t of had to make so many adjustments on almost all of them.
You guys are unreal and I’m grateful to work with such fine people
Carol was the best!
Abbi took care of all our needs. Prompt service and a clean office. Very professional! Highly recommend!!!
Haven’t gotten this kind of customer service from any other vendors. Rudi’s is the best.
Excellent service – highly recommended.
I would like to purchase more items instead of renting them. How can I do so?
bc they were either too short or way too big.
Amazing service! Staff was awesome to work with! Definitely recommend!!
EVEN BETTER CUSTOMER SERVICE!!!
It was supposed to be the regular relaxed fit. My size is in the computer system. I’ve been utilizing Dante Zeller for years. I also took two friends for fitting for a wedding we attending. One of them was the groom who got married. He received a shirt that had a bad scent odor and was not properly cleaned. He was very disappointed since he had to go back the next day. I felt bad since I referred him to Dante Zeller, which makes it seem like I made a bad choice. I just would like the store staff to be considerate when take all size orders. It’s very inconvenient to return back due to orders that have to be adjusted when the sizes were previously noted. I am still thankful that Dante Zeller carry big sizes and would still continue using the store with consideration that the orders are completed properly.
This is my 96 year old father-in-law. The service was great. Thank you.
You can really see it in the photo, but the tux is black, and the tie, pocket square and the vest (under jacket) are a plum color to match my wife’s dress.
It would have been a little better if we were reminded that there were other cut style options for the pants when we tried them on. They were trim fit and were hard to bend our knees a little less than 90 degrees.
She was very professional & knowledgeable
Staff is very attentive, and friendly. Highly recommend getting your Tuxedos from here.
professional but very down to earth. Salt of the earth, great to be down in south Philly again and experience really good people. Thank you
havent picked it up yet but so far so good!
Will use again in the future.
Very friendly atmosphere.
She. Came to me. To bring me new shirt 1 hour before wedding. She gets more then 5 stars in my book. And so do you all thank you all so much.
Shoes were tight but I felt a little uncomfortable overall – probably because I haven’t worn a suit in many years.
The service that the Black Tie Tuxedo staff gave us was above reproach.
Great service and attitudes from all employees me, my wife, and both kids dealt with. Thanks!
at the Nanuet, N.Y., location we were able to return all six of the tuxedos to the Nanuet location, making it easy for the out-of-town members of the bridal party to return theirs with mine when I returned them the day after.
Very knowledgeable and made awesome suggestions as to what looked best. Looking forward to looking sharp on my wedding day. Thanks Michael
tux was Lopsided they said there was nothing that they could do. They should have been more accommodating considering who rents out a lopsided tux’s knowing that people hire professional photographers for pictures
Cj Williams was super helpful with everything and got me exactly what I wanted at the perfect price!
the entire time I was being fitted. Nice job!
Fit great, thanks.
The sales rep, I forgot her name, she was very nice and attentive.
The patience, attention to detail, and friendliness definitely a place we would recommend to our friends and family.
I’m glad that he is conveniently stationed in Estelle’s
You have a very great employee there..and you should tell her that she is going a great job! Thank you
The tuxedo looked great..
everything was set up and done for me. Others in the party got their tuxes from other places and showed up without pieces for the suit and cufflings not put in.
She took care of us in a timely manner and I would recommend your store because of that.
Very good customer service he was friendly and professional. thank you
They just made me feel human. Very laid back.
The manager at the Linden store was amazing and very helpful!
Very professional and informative. Will recommend this service and location in the future !
I was there to get fitted for a tux. The two girls that assisted me we’re very nice and knowledgeable . I would definitely choose Sarno again. Thank you
He was very personable and friendly. I am sorry I forget his name. We were there Tuesday morning.
The gentleman who fitted me, was hands down one of the nicest person I have ever had the pleasure dealing with. Simply when I asked for alterations before I even got the words out he was suggesting what i wanted done. Hats off to hired this egg. If hes there I will be back
while the rest of the groomsmen received bow ties. Everything else was great
Friendly people. Very professional. Suggest options which is important.
and will definitely recommend your store and services
I would recommend them to anyone in need of formal wear
my groomsmen & I looked really good! Fair prices & decent service!
and easy to work with. Really appreciated all of it.
Great Job Anthony.
and through with explain my options and choices. she made suggestions and showed us different styles. we were most impressed with her professionalism.
I feel confident that I will look my best as the “best man.”
and will definitely recommend your store and services
Any hiccups resolved with haste.
My grandfather’s pants were very short. My uncle’s pants were a 34 and should have been a 36. But, my groomsmen were fitted well.
and would definitely go back. Everyone was really nice and totally professional. I loved it!
She was on her cell phone when I entered your lobby. Instead of asking cell phone person (probably personal call) to hang on so she could handle my question – she gave me inattentive directions to the fitting area. You never get a chance to make a first impression a second time. On a great note the young gentlemen that fitted me was fantastic. If not for him I would not return.
I happened to be off from work on Monday, but if I hadn’t been it would’ve been impossible to return on time. Folks in the store were great!
…returning was fast and easy….in the fiuture, I would not hesitate in returning!!!!!!
I HAVE 4 MORE GRANDCHILDREN AND LOOKING FOREWORD TO 4 MORE WEDDINGS ,GOD WILLING
broke day of wedding before any of pictures were taken. We had to sew back together in middle of pictures. I was very disappointed.
Very helpful and knowledgeable with an engaging personality.
My fiancee and I had the pleasure of meeting and working with Alyssa Bronson when we went to the store yesterday. We had gone to Men’s Wearhouse just before coming to this store and we left there with several unanswered questions and more uncertainty about what we should be doing regarding the tuxedos and the wedding planning. Alyssa was really helpful and we spent a lot of time with her yesterday, she is a fantastic person and quite funny. We both found it to be very helpful that we were allowed to dress the mannequins at the store to see the colors in front of us and the different combinations of colors. It was a much better experience than what we had compared to Men’s Wearhouse. Please make Alyssa the employee of the month! She was great, we look forward to continue working with her in the future for our wedding! Thanks again.
and I was regretting not purchasing it because it was simply an amazing tuxedo and made for an amazing wedding.
A big thank you also to Beverly and the tailor for his patience
My sister went here for her groom & groomsmen x 5 years ago, and had such a wonderful experience as did I. I will be getting married Oct 12th, met with Alex and MARK fitted my fiance and it was just what i wanted!!!
My name was spelled wrong. Too muh calling.
Sizing was off for half off the men getting fitted. Whether it was pants, shoes, jackets. One of my groomsmen had to wear tight shoes that didn’t fit because they couldn’t get him a bigger size. They were great with me and I am only going off the feedback of the people around me and almost all had problems.
Before they were fitted I was super complimentary I gave a 5 star google review for the Scranton location. I dont know if I would recommend going here, their is no reason for multiple people to have items not fitting unless the people measuring do not care or are too lazy to do their job correctly.
Would go back. I used Men’s Wearhouse in Bayside last time for a wedding. You guys did a much better job! They were terrible.
Friendly, knowledgeable and very helpful. Thanks
but we had to return a second time because the jacket alteration was not correct the first time.
turned out inaccurate but the issue was quickly resolved…almost a perfect score
The gentlemen that helped on pickup day was awesome. Also, the guy had a good sense of humor in the Scranton store.. Thanks, Bill…
with our experience . My son is 3 and was getting fitted for a tux . He was so bold and not listening . The woman there went down on his level and was so crafty in how she interacted with my son to get him to cooperate ! I was s risky going to send an email to this location to express my pleasure in our experience ! So glad you send this survey out ! Thank you all so much
The lady was so helpful, accommodating, professional and good customer service.
Adam is a true professional
but he was the only employee in the store. Every time the phone rang or someone came in he was pulled away.
The team here was awesome from start to finish. Will be returning again.
Clara made it quick and fun and even helped my dad get his unique suit put together…will definitely recommend this location because it was easy, fast and very comfortable while getting the services provided.
She eased our nerves and made the whole transaction stress free. Thank you!
We went in for my first measurement session for my daughter’s upcoming wedding in Oct – I was measured from what seemed like head to toe. As much attention was given to me as the bride! “We not only want you to look great, we want you to be comfortable!” Service was terrific! Can’t wait to see how it all comes together in the fall!
after a while they really start to hurt your feet
The tux’s fit and looked wonderful. Top notch
We received the wrong tie but someone from the office brought the correct replacement to the venue.
The service was impeccable and we really appreciated how dedicated the staff were!!! Thank you for everything!!!!
at your location the young lady that help me we great very respectful and polite and patient great staff thank you 5 stars
Never a problem for me to rent a tux.
when I went to pick up the suit, but a single phone call and everyone went out of their way to make sure it was taken care of.
more importantly, superb, friendly, professional service. Great staff, met the owner and he bent over backwards to make sure everything was perfect. Just, WOW!!!
and didn’t mind my 2 year old who was a bit all over the place.
very happy with the the service and advise. Can’t wait to receive our Tuxedo’s.
about the material and great friendly manner will recommend you guys to future family and friends
Thanks so much.
My bridal part was huge, 16 tuxedos total when adding in ushers and family. Everyone’s measurements were done correctly, slight adjustments were made to make everyone look perfect. My wife and I both couldn’t be more happy with the service and tuxes from Sarno, would recommend to friends in the future.
Terrific customer service and very professional staff…..
Would come back time and time again.
or in need of a tux rental. Charles was the most helpful sales person and we loved working with him. He helped with everything we needed, every time we came in … which was a lot because I kept changing my mind. All of the men looked incredible. Thank you!
at the Washington Ave Scranton location. Everyone was friendly and helpful, CJ in particulary was awesome going through all of the options for my suit for my wedding, took the time to make sure I was perfectly happy with what my groomsmen and myself were wearing. I would highly recommend this place to anyone who needs rentals in the area!
We got a ton of compliments, especially on the grooms tux because it was a unique color. We had a great experience and highly recommend for anyone who needs a suit/tux for any occasion!
Awesome service from the lovely lady who waited on me!!
but everything else was excellent
Was getting fitted for a friends wedding I’m in, but the staff made me feel confident in doing business with them for my wedding next year. Great people
We were greeted immediately when we walked in and shown the different styles/shades for the grey collection. Andres was very knowledgeable and extremely helpful.
Steve and the staff were awesome to work with. Thank 🙂 you so much!
Everyone we worked with, particular Lisa Rudi from Rudi’s on Oregon Ave in South Philly were wonderful. Would recommend again to anyone. 10/10!