As a company, our number one priority is 100% customer satisfaction in service and product. But the question came about: How will others come to know this about our company? We needed to ask you, the customer: How did we do?
The feedback has been incredible. Across a network of 40 locations, spanning across the northeast from New Hampshire to Virginia, we received thousands of replies from customers like you about their experiences. Thanks to you, others can now read about your experiences and make a confident decision in renting formal wear.
and would go to the store in Dickson City again, it’s more the overall price of what the suit was. It just seems a bit ridiculous to pay $200 for a suit that you need to have returned by the next day.
I definitely recommend her for future purchases
Worked with CJ and he was absolutely amazing and catered to our every need in a friendly and professional manner.
They all said that the shoes were one of the most comfortable wedding shoes they have ever had. Thank you for making the guys look amazing and my groom looking flawless.
The Alteratilons were very accurate and they even stayed open a little late to accomodate a pick up.
The gentleman that took care of me is a people person.
My overall experience was great. Everything was ready for me on time. The staff was very helpful and made everything go smooth when I had to try on my formal wear.
A few jackets came in and were too small. She really worked with us and made sure all our tuxedos were perfect !!!
He was very professional and pleasant to work with. The reason for 4 stars was there was some problems with some of the fittings but they were resolved. I think because the Michael Kors are a little finer cut you may need the next size. Just that when your getting close to the wedding day your time is limited. Again give thanks to Alex for being so helpful.
Will never go anywhere else.
Couple a little issues like the vest was the wrong size and the jacket had to be reordered, but they were more than accommodating and in the end it was perfect.
Everyone in the Groom’s party looked great, and I couldn’t have been happier! Nice staff and great service made our day easier and that much more special!
Painless and very professional.
and I would recommend Slade by Sarno to anyone looking for a tuxedo.
The young woman that assisted me and my friend for our friends wedding was fabulous!!! 5 Stars 🌟
and CJ was extremely professional and accommodating. He went above and beyond!!
Great staff.
my suit was received with an obvious stain/ discoloration on the vest. Otherwise, suit looked great and fit perfectly.
Received many compliments on my suit.
Helpful and friendly. Ordered an extra shirt for my father just in case one didn’t fit.
Shannon is the best and cares about her customers. Thank you again
Thanks for helping me look my best on a very special celebration.
Everyone was so helpful especially when we needed to exchange a few pieces the couple days leading up to the wedding.
We were given assistance in selecting our attire for the wedding & those accents that complement the tuxedo. I just made a comment to another member of the wedding and there it was – a pair of shoes. Maybe my words do not do justice to Sarno but I would recommend them to anyone considering a tuxedo. Great people.
I am very happy happy with the tuxedo
The whole process was very easy and the staff took their time to make sure everyone looked amazing!
The associate at the store was the same each time I was there. She was courteous, professional, and attentive.
The whole process was very easy and the staff took their time to make sure everyone looked amazing!
It was seamless especially being very far in Honesdale and calling in the measurements. Well done. Stress free.
and we were all complimented on how good they looked, and in turn making us all look good!
The gentleman who assisted me was knowledgeable efficient and very kind. I was very indecisive and he was a great help. I walked out very excited with what I get.
I cannot thank Courtney and her crew for doing such an amazing job and making sure everything fit perfectly!!
but I believe it should have ready 10 days before wedding, not 3 days before…..We were scrambling until last minute
as it could be all the way adjusted out shirt was a 4X and should’ve been a tall the vest looked terrible when everything was on and the suspenders were broken I had to exchange them for a better pair
Messed up multiple groomsmen tuxes and my fathers tux. Had to send my father to another location to get his pants and jacket and then they sent him back to the original store to pick up other pieces of his outfit.
at the Linden, NJ store made my experience there terrific and I will be going there again in the future.
We had an amazing experience! Thank you Christine for handling our large wedding party and making sure our order was correct!
Suits were in good condition, fit well and the place of pick up was great.
Great people recommend to everyone.
What can I say, Abby came through in a big way again, from accurately sizing half of my groomsmen, sight unseen, to making last minute adjustments for those who “changed” weight. I highly recommend his services for any formal occasion!
how I was the groom and I had to call sat morning bc the 2nd pair of shoes I had were ripped. We noticed the first pair when I was in the store. They gave me a 2nd pair that we didnt check bc the guy went into the back and just grabbed a pair and put them in bag. I called and they dropped off a pair of shoes at the church for me . That showed a lot in my eyes
in case of a problem but everything fit perfect. Staff was great.
to make sure everything was ready for me.
YOU GUYS did amazing!!!! Amazing wedding day seeing my husband all fancy 🙂
This is my 2nd time renting a tux and always TOP shelf in my book. Your staff is always professional and your offerings are plenty and the latest styles. For my son’s wedding you even offered an extra pocket pink handkerchief to make sure I matched the brides dress. Thank You…keep up the great work. Next Tux event…I will be stopping by.
but there were a few issues worth mentioning.
I was definitely put into a tuxedo coat that was too small. I was able to get a size up with plenty of time for the wedding, but the issue was that people in the store seemed to think that the small one was fine (it was not). The lapels were stretching out and not lying normal against the chest because my shoulders were too broad for the smaller sized coat. It was then agreed that once I tried on the next size up that it was a a better fit for me.
I had a total of 7 people (other than myself) who had to come in to try on tuxedos for my wedding. The only day this could happen was the Thursday before the wedding (on Saturday). We had to get multiple exchanges on different articles (coats, shirts, shoes, pants), but luckily these all made it in by Friday afternoon and ended up fitting correctly.
We also had requested suspenders, which were not there on Thursday. We had to have them ordered for us that day. They came in Friday also, but one of the suspenders was a child size and not able to be worn by my father.
Overall everything ended up working out, it was just a bit of an inconvenience with some of these issue that happened.
Excellent as usual thanks Carol for everything. Javier
The professional and friendly staff made the ordering and measurement exceptional.
Workers help accommodate any last minute changes we needed. Thank you for everything
I would recommend Tuxedo by Sarno just because Carol is affiliated !
The exceptional customer service will forever have me as a customer.
The suits fit all the boys perfectly and we couldn’t have been more happier with the overall experience. We will definitely recommend using them for future events! Thank you for making all the boys look sharp and classic for our wedding day!
Carol was very helpful during the entire process.
would not stay positioned properly. No mechanism for receiving a receipt when tux is returned
My husband shirt was too small and when he had them change shirt it was too small day of wedding and very uncomfortable having to fix it literally every ten minutes. Other then that suits were good.
Thank you.
The team was awesome and very helpful when I tried my tux on in the store. I will definitely get my next tux at Sarno!
The staff was so helpful and knowledgeable. Really appreciate all the help.
Thank you to Arts for working so hard to get the right fit! And thank you for steaming my dress before the wedding! Fantastic customer service!
he is a great down to earth guy who can communicate with all walks of life he and had us in and out in front record time to get in with the bachelor shenanigans.
Staff was friendly personable and professional. thank you
I will definitely return for my next rental. Highly recommend.
and they were not only accommodating but they were also compassionate.
but staff member was not able to pull up my reservation for the wedding I was attending. Manager then tried and was unable but after a while she was able to pull it up. Other than this delay all went very well.
Staff was fantastic. We all ordered our tuxedos well in advance and there were only 5 of us total. They were ready about 2 weeks before the wedding and 4 out of the 5 did not fit and had to be adjusted. The tuxedos that had to be adjusted were not ready until a day or two before the wedding which just caused alot of chaos and anxiety for us. I just felt that they should have been ready sooner and wouldn’t of had to make so many adjustments on almost all of them.
You guys are unreal and I’m grateful to work with such fine people
Carol was the best!
Abbi took care of all our needs. Prompt service and a clean office. Very professional! Highly recommend!!!
Haven’t gotten this kind of customer service from any other vendors. Rudi’s is the best.
Excellent service – highly recommended.
I would like to purchase more items instead of renting them. How can I do so?
bc they were either too short or way too big.
Amazing service! Staff was awesome to work with! Definitely recommend!!
EVEN BETTER CUSTOMER SERVICE!!!
It was supposed to be the regular relaxed fit. My size is in the computer system. I’ve been utilizing Dante Zeller for years. I also took two friends for fitting for a wedding we attending. One of them was the groom who got married. He received a shirt that had a bad scent odor and was not properly cleaned. He was very disappointed since he had to go back the next day. I felt bad since I referred him to Dante Zeller, which makes it seem like I made a bad choice. I just would like the store staff to be considerate when take all size orders. It’s very inconvenient to return back due to orders that have to be adjusted when the sizes were previously noted. I am still thankful that Dante Zeller carry big sizes and would still continue using the store with consideration that the orders are completed properly.
This is my 96 year old father-in-law. The service was great. Thank you.
You can really see it in the photo, but the tux is black, and the tie, pocket square and the vest (under jacket) are a plum color to match my wife’s dress.
It would have been a little better if we were reminded that there were other cut style options for the pants when we tried them on. They were trim fit and were hard to bend our knees a little less than 90 degrees.
She was very professional & knowledgeable
Staff is very attentive, and friendly. Highly recommend getting your Tuxedos from here.
professional but very down to earth. Salt of the earth, great to be down in south Philly again and experience really good people. Thank you
havent picked it up yet but so far so good!
Will use again in the future.
Very friendly atmosphere.
She. Came to me. To bring me new shirt 1 hour before wedding. She gets more then 5 stars in my book. And so do you all thank you all so much.
Shoes were tight but I felt a little uncomfortable overall – probably because I haven’t worn a suit in many years.
The service that the Black Tie Tuxedo staff gave us was above reproach.
Great service and attitudes from all employees me, my wife, and both kids dealt with. Thanks!
at the Nanuet, N.Y., location we were able to return all six of the tuxedos to the Nanuet location, making it easy for the out-of-town members of the bridal party to return theirs with mine when I returned them the day after.
Very knowledgeable and made awesome suggestions as to what looked best. Looking forward to looking sharp on my wedding day. Thanks Michael
tux was Lopsided they said there was nothing that they could do. They should have been more accommodating considering who rents out a lopsided tux’s knowing that people hire professional photographers for pictures
Cj Williams was super helpful with everything and got me exactly what I wanted at the perfect price!
the entire time I was being fitted. Nice job!
Fit great, thanks.
The sales rep, I forgot her name, she was very nice and attentive.
The patience, attention to detail, and friendliness definitely a place we would recommend to our friends and family.
I’m glad that he is conveniently stationed in Estelle’s
You have a very great employee there..and you should tell her that she is going a great job! Thank you
The tuxedo looked great..
everything was set up and done for me. Others in the party got their tuxes from other places and showed up without pieces for the suit and cufflings not put in.
She took care of us in a timely manner and I would recommend your store because of that.
Very good customer service he was friendly and professional. thank you
They just made me feel human. Very laid back.
The manager at the Linden store was amazing and very helpful!
Very professional and informative. Will recommend this service and location in the future !
I was there to get fitted for a tux. The two girls that assisted me we’re very nice and knowledgeable . I would definitely choose Sarno again. Thank you
He was very personable and friendly. I am sorry I forget his name. We were there Tuesday morning.
The gentleman who fitted me, was hands down one of the nicest person I have ever had the pleasure dealing with. Simply when I asked for alterations before I even got the words out he was suggesting what i wanted done. Hats off to hired this egg. If hes there I will be back
while the rest of the groomsmen received bow ties. Everything else was great
Friendly people. Very professional. Suggest options which is important.
and will definitely recommend your store and services
I would recommend them to anyone in need of formal wear
my groomsmen & I looked really good! Fair prices & decent service!
and easy to work with. Really appreciated all of it.
Great Job Anthony.
and through with explain my options and choices. she made suggestions and showed us different styles. we were most impressed with her professionalism.
I feel confident that I will look my best as the “best man.”
and will definitely recommend your store and services
Any hiccups resolved with haste.
My grandfather’s pants were very short. My uncle’s pants were a 34 and should have been a 36. But, my groomsmen were fitted well.
and would definitely go back. Everyone was really nice and totally professional. I loved it!
She was on her cell phone when I entered your lobby. Instead of asking cell phone person (probably personal call) to hang on so she could handle my question – she gave me inattentive directions to the fitting area. You never get a chance to make a first impression a second time. On a great note the young gentlemen that fitted me was fantastic. If not for him I would not return.
I happened to be off from work on Monday, but if I hadn’t been it would’ve been impossible to return on time. Folks in the store were great!
…returning was fast and easy….in the fiuture, I would not hesitate in returning!!!!!!
I HAVE 4 MORE GRANDCHILDREN AND LOOKING FOREWORD TO 4 MORE WEDDINGS ,GOD WILLING
broke day of wedding before any of pictures were taken. We had to sew back together in middle of pictures. I was very disappointed.
Very helpful and knowledgeable with an engaging personality.
My fiancee and I had the pleasure of meeting and working with Alyssa Bronson when we went to the store yesterday. We had gone to Men’s Wearhouse just before coming to this store and we left there with several unanswered questions and more uncertainty about what we should be doing regarding the tuxedos and the wedding planning. Alyssa was really helpful and we spent a lot of time with her yesterday, she is a fantastic person and quite funny. We both found it to be very helpful that we were allowed to dress the mannequins at the store to see the colors in front of us and the different combinations of colors. It was a much better experience than what we had compared to Men’s Wearhouse. Please make Alyssa the employee of the month! She was great, we look forward to continue working with her in the future for our wedding! Thanks again.
and I was regretting not purchasing it because it was simply an amazing tuxedo and made for an amazing wedding.
A big thank you also to Beverly and the tailor for his patience
My sister went here for her groom & groomsmen x 5 years ago, and had such a wonderful experience as did I. I will be getting married Oct 12th, met with Alex and MARK fitted my fiance and it was just what i wanted!!!
My name was spelled wrong. Too muh calling.
Sizing was off for half off the men getting fitted. Whether it was pants, shoes, jackets. One of my groomsmen had to wear tight shoes that didn’t fit because they couldn’t get him a bigger size. They were great with me and I am only going off the feedback of the people around me and almost all had problems.
Before they were fitted I was super complimentary I gave a 5 star google review for the Scranton location. I dont know if I would recommend going here, their is no reason for multiple people to have items not fitting unless the people measuring do not care or are too lazy to do their job correctly.
Would go back. I used Men’s Wearhouse in Bayside last time for a wedding. You guys did a much better job! They were terrible.
Friendly, knowledgeable and very helpful. Thanks
but we had to return a second time because the jacket alteration was not correct the first time.
turned out inaccurate but the issue was quickly resolved…almost a perfect score
The gentlemen that helped on pickup day was awesome. Also, the guy had a good sense of humor in the Scranton store.. Thanks, Bill…
with our experience . My son is 3 and was getting fitted for a tux . He was so bold and not listening . The woman there went down on his level and was so crafty in how she interacted with my son to get him to cooperate ! I was s risky going to send an email to this location to express my pleasure in our experience ! So glad you send this survey out ! Thank you all so much
The lady was so helpful, accommodating, professional and good customer service.
Adam is a true professional
but he was the only employee in the store. Every time the phone rang or someone came in he was pulled away.
The team here was awesome from start to finish. Will be returning again.
Clara made it quick and fun and even helped my dad get his unique suit put together…will definitely recommend this location because it was easy, fast and very comfortable while getting the services provided.
She eased our nerves and made the whole transaction stress free. Thank you!
We went in for my first measurement session for my daughter’s upcoming wedding in Oct – I was measured from what seemed like head to toe. As much attention was given to me as the bride! “We not only want you to look great, we want you to be comfortable!” Service was terrific! Can’t wait to see how it all comes together in the fall!
after a while they really start to hurt your feet
The tux’s fit and looked wonderful. Top notch
We received the wrong tie but someone from the office brought the correct replacement to the venue.
The service was impeccable and we really appreciated how dedicated the staff were!!! Thank you for everything!!!!
at your location the young lady that help me we great very respectful and polite and patient great staff thank you 5 stars
Never a problem for me to rent a tux.
when I went to pick up the suit, but a single phone call and everyone went out of their way to make sure it was taken care of.
more importantly, superb, friendly, professional service. Great staff, met the owner and he bent over backwards to make sure everything was perfect. Just, WOW!!!
and didn’t mind my 2 year old who was a bit all over the place.
very happy with the the service and advise. Can’t wait to receive our Tuxedo’s.
about the material and great friendly manner will recommend you guys to future family and friends
Thanks so much.
My bridal part was huge, 16 tuxedos total when adding in ushers and family. Everyone’s measurements were done correctly, slight adjustments were made to make everyone look perfect. My wife and I both couldn’t be more happy with the service and tuxes from Sarno, would recommend to friends in the future.
Terrific customer service and very professional staff…..
Would come back time and time again.
or in need of a tux rental. Charles was the most helpful sales person and we loved working with him. He helped with everything we needed, every time we came in … which was a lot because I kept changing my mind. All of the men looked incredible. Thank you!
at the Washington Ave Scranton location. Everyone was friendly and helpful, CJ in particulary was awesome going through all of the options for my suit for my wedding, took the time to make sure I was perfectly happy with what my groomsmen and myself were wearing. I would highly recommend this place to anyone who needs rentals in the area!
We got a ton of compliments, especially on the grooms tux because it was a unique color. We had a great experience and highly recommend for anyone who needs a suit/tux for any occasion!
Awesome service from the lovely lady who waited on me!!
but everything else was excellent
Was getting fitted for a friends wedding I’m in, but the staff made me feel confident in doing business with them for my wedding next year. Great people
We were greeted immediately when we walked in and shown the different styles/shades for the grey collection. Andres was very knowledgeable and extremely helpful.
Steve and the staff were awesome to work with. Thank 🙂 you so much!
Everyone we worked with, particular Lisa Rudi from Rudi’s on Oregon Ave in South Philly were wonderful. Would recommend again to anyone. 10/10!
The fitting went very well and it was very fast. The tuxedo fit fantastic when I went to pick it up the first time which is surprising because with my build it usually needs more alterations.
The two tuxedos that I needed for my son for the same weekend were gorgeous.
and I got many compliments on it. Also very comfortable to wear, even in the heat. Slade Formalwear was very helpful and very professional.
very knowledgeable and helpful towards what fit me right and what didn’t
Absolutely awesome service u guys and girls were so friendly , we r so happy we came too u !
Very knowledgeable staff, very attentive, and very easy to work with. Would highly recommend!
and got me in and out in no time at all. Great service.
but was a little shocked to see a button slowly fall down from its thread would recommend tighter bonds half way threw the night it just fell on the floor and I’m there searching for the run away button
warm and profession.
Your employees are so professional and really wanted to make sure everything fit just right! Would highly recommend!
especially in helping us last minute with my dad’s suit. Mark and Keanu in the Farmingdale store are excellent! He genuinely cares about the way you look more than the sale. We are so happy we chose Black Tie.
Very helpful and got to know each our the groom’s men.
This was the 2nd year in a row I needed a Tux and both experiences were flawless.
Thank you so much for helping my groom and groomsmen look their absolute best! We had a slight color change 3 days before the wedding and Sarno had no problem with that!
They found my cuff links I left on the shirt.
the staff was very helpful and courteous I would definitely use Rudy’s again .
I liked the way I looked and I will definitely be back.
We talked through the many options until I figured out what I wanted.
Though I had to come back a second time to pick up the correct fit. It was well worth it. It fit great and matched my dates dress perfectly. I had the best time and was comfortable!!
We have used Sarno a few times already. Staff is ALWAYS helpful and knowledgeable, Tux has always come in in plenty of time for the event and the fit is always perfect!
Cole provided excellent service!! Thank you
Professional and efficient experience.
Cole and Ricky were very helpful. Thank you 😊
one to go to! The owner was extremely helpful and he was very helpful. The Verona location was not on par with the Metuchen location. They made a lot of mistakes. However, overall everything turned out great and I am very pleased with the results.
I wonderful experience with Dante Zeller Tuxedo By Sarno staff was very nice and professional. One of my grooms men found out his pants was to big a hour before my wedding he went back up to the location they fix the issue he was in and out needless to say he made it back way before the wedding started with no problems.
Everything was amazing!
which occurred June 2019. The staff were very courteous and tended to everyone’s needs. The owners were among the staff helping my friends and I. You can tell they take pride in their work. Special shout-out to employee Vondell (not sure if I spelled his name right) for being the key employee who helped us from start to finish: got us measured, helped us try on the suits, and made the return process smooth sailing. Would definitely return and rent/buy from them again!
Great from start to finish. Everything fit well and was on time.
A set of black studs and cuff links were not included on my son’s tux even though Will (nice kid) assured us they were there. Next time, I will physically check to make sure that everything is there before I leave the store. She is detail oriented, professional and a pleasure to work with….. And the only reason you didn’t get a lesser rating.
The tux fit perfectly.
Helpful staff. Will definitely use it again.
from your staff. The women made sure everything fit perfect. Thank you
the fitting was easy, and dropping off the tux wasn’t a hassle. Overall a very well ran establishment and would highly recommend to peers.
I sent my measurements in and there was a size miscommunication with my jacket. Sent the jacket to wedding venue the next day. Said it would be there at 10:30, arrived before 9 am. I used tuxedo by sarno for my wedding in September and couldn’t look forward to the next time I use them for a wedding!
Professional and helpful. Great staff.
Everyone at the store is very pleasant and customer friendly. I have rented a few Tuxedos here and they always do a great job.
Very professional and helpful. Very pleased.
My son was very happy with his tuxedo. He said it was the best one yet that he has rented from your store. Thank you so much….. 👍
For my first time experience getting a tuxedo for my son it was a super excellent experience and place and the staff goes above and beyond to help there customers I totally love this place I will continue to be a customer and I will recommend this place to people I know
It was great from the selection to try on to event.
Just a seamless and pleasant experience. Would totally recommend this business!
Perfect compliment to his girlfriend’s gown!
Thank you
Good tux good service
problems with suspenders other than that super job also had to try shirt on for second time but it is what it. The first shirt the sleeves were too short
Would highly recommend. It was a pleasure working with the staff there.
about the inventory. Very helpful during measurements. Clean and organized!!!
The worker that helped me was outstanding and incredibly knowledgeable!
Such a great experience even when we were so late getting a tux.
….thank you very much ! Will definitely recommend you to people !!!
You guys did great. I dealt with Judah, Alex, and Mark. A solid bunch of guys. I have no complaints, and both Alex and Mark went out of their way to get us what we wanted and needed. Alex is a damn workhorse. I dealt with him the most and he’s great. Great hustle, great service, great personality. I only dealt with Judah once at my initial meet but he was super polite and thorough. Thanks fellas, I appreciate you.
Efficient and helpful with recommendations.
I had the most compliments on my cobalt blue tuxedo then I ever expected. I would definitely recommend Elephants Trunk expertise and tuxedo by Sarno anytime!
but other guys did. Only half of us received studs, one guy didn’t get suspenders, and it wasn’t very easy to get them from the place the day of. Very different service from when I used sarno for my wedding in 2018
Especially Chris who was great and made the experience special
but hard to get a hold of staff at times.
but the first one was the wrong size and it was stressful not getting a tux that fit. That being said they did correct the problem in time.
It is a pleasurable experience every time! I would definitely recommend them!
Yes arts very nice store. Will not be able to return tux on Sunday. Out of town wedding. Return Monday.
great fit and quality!
CJ was very professional, knowledgeable, helpful, eager to help. When in doubt, go see CJ, I highly recommend him, he goes above and beyond to make sure you have no problems. Also, the staff that was on had no problem meeting a one day deadline and all alterations were dead on.
reasonable prices, the only problem was the shirt was missing a button, luckily was able to exchange it in time.