As a company, our number one priority is 100% customer satisfaction in service and product. But the question came about: How will others come to know this about our company? We needed to ask you, the customer: How did we do?
The feedback has been incredible. Across a network of 40 locations, spanning across the northeast from New Hampshire to Virginia, we received thousands of replies from customers like you about their experiences. Thanks to you, others can now read about your experiences and make a confident decision in renting formal wear.
I have been going to Tuxedo by Sarno since high school. Prom, weddings, and finally yesterday, my own wedding. Everyone’s tuxedos were handed out the week or day before the wedding. When my groomsmen tried them on and things didn’t fit, they had the correct sizes for them within a few hours. On the day of the wedding, we had one guy rip the adjustment strap of his pants. A quick call and trip to Sarno solved the problem, and within the hour, my groomsman had a new pair of pants and didn’t miss any of the pictures that we took before the ceremony. If you’re looking for quality customer service and top notch problem resolution, look no further. I’ve heard horror stories about the competitors, but I have nothing but great experiences going to Sarno.
with Sarno. The only thing negative from out end, unfortunately, the groom did not have any button covers or cuff links and it was too late to go get them when they noticed. He borrowed his from another groomsman. Other than that, everything was great.
Fantastic service at the Sarno in Scranton. The tuxedos for my wedding were nice and we received a great deal. Thanks!
Would recommend you to anyone in need of renting a tuxedo or even just looking for a nice suit!! Thank you!
Lovely people. You explain what you want, and they cater to your convenience. 💯💪🏽
And I must say the customer service here is totally outstanding. And all of my formal events that I attend, will also start right here.
Face it you can get your formal wear just about anywhere. Carol and the rest of your staff were awesome that is why I would go back there again.
Rudi’s is the absolute best!!! We used them for our wedding and they were so helpful, nice and made you feel so welcome and comfortable. You can tell they love what they do. I would highly recommend Rudi’s!
with Sarno for our wedding tuxedo rentals (a total of 16 tuxedos). They made it easy to manage all of the groomsmen through their online portal and accommodated all of us quickly with trying on and picking up our tuxedos. The staff was always polite, both in person and on the phone. Most importantly, the tuxedos were very sharp! Thank you Sarno!
from Vondel, Raphael, and Robert… from start to finish. Kudos to all! Keep up the great work.
very helpful and excellent advice.
Thanks for assisting with this special occasion!
Your service was an A plus 110%. Excellent thank you so much!
pick out a matching tux
Able to accommodate all of my requests. The tuxedo fit and looked bespoke. I highly recommend Rudi’s Formal Wear in South Philadelphia.
i was impressed from the start to the finish. very warm , friendly, and knowledgeable staff about why i was there and handled me with respect . i would return in a heart beat. Thank You and your entire staff.
Were able to make adjustments and have new size within minutes. Outstanding service all around. Thank you!
I do wish they were open before 10am as I had to drive a long distance and was going to get an early start. Staff was super friendly and helpful. Really great tuxes!!
It was great that one could leave the tux at the venue when event was finished.
Working with this group was super easy! They helped keep the guys on track, they explained everything easily! Picking up and dropping off we’re super easy! I would HIGHLY recommend using them for all of your tuxedo needs!
at black tie tuxedo. Mark went above and beyond to make sure I look perfect in my tux and was extremely helpful. Although some measurements were slightly off for groomsman( which is normal). They fixed everything quickly and efficiently and all my guys looked great. I would definitely recommend this store to anyone looking to rent tuxs for any occasion. I recently had gone to a bigger store for a friends wedding and they totally botched the job and had 0 organization or ever even remembered your name. At black tie tuxedo by Sarno you have a feeling that they actually want to do everything they can to make your day great and easier.
Super friendly, didn’t make me feel silly for not knowing what to do, and you all were very knowledgeable! 10/10
professional and knowledgeable. They really made the experience easy and we all looked amazing!!! Thank you and your team.
Excellent job. Wonderful experience.
I walked in with just a slight idea of what I wanted and left with the perfect tux. The store hours were convenient which allowed all of the guys in my group to get fitted at a time that worked for them, and having multiple locations in the Sarno network made pickup extremely convenient. I will definitely be recommending Rudi’s and Tuxedo by Sarno to my friends getting married in the future!
and went above and beyond.
especially when my out of town groomsmen didn’t make it in until a day or two before the wedding. I will always recommend Sarno!
They made it very seamless. Tuxedos looked great and all my groomsmen were happy.
orders messed up pick up didn’t go smooth but everything turned out fine
She was very knowledgeable and made our decision making process so much easier! She was very personable and eager to answer any questions.
to assist with fitting.
and was pressed – a plus. Staff was very helpful and courteous. Will rent there again.
Joe Stringer was the absolute best, he worked without our schedules, arranged for my fiance to try on his suit before the big day, and helped us decide the best color combination – Thank you so much!!
Took 2 seconds.
So knowledgeable and helpful through every step of the process, they made everything so easy for us!
Carmen was so helpful he went above and beyond!
they focused on detail and guided me to choose the right tuxedo and fit. They took pride in the product and the outcome.
in servicing me! Love the suit!
I was explained in detail very very well about the diffrent type of suites and what they offer… Everyone was very nice soft spoken and helpful…i would send anyone i know and even people i do not to Saeno i give it 10 starts Thank you guys.
and fit well. However, the first time I visited the store, I felt like some of the staff was a bit unenthusiastic and took too long to help me. Also, they called me a couple weeks before my wedding to tell me the shoes I chose were not available. This was disappointing.
were not right and people had issues like shirts being not right size, jackets, etc. When Syn and the other woman were working together, everything was flawless. One employee was quick to judge what my father, myself being the groom, about what shoes he wanted to wear and his color scheme. We are paying enough mosh to your company, that he could do whatever he wants. Just it was painful in end being all the criticisms and more and it was not pleasing
buttons and cuff links I would appreciate some sort of refund
If need will use again, thanks.
to your Scranton store to entering the store for the fitting, your staff, specifically AJ was great to work with and made the process seamless.
and professional. She made the experience go very smoothly.
for rental. Very helpful ! Thanks Jim!
& made sure the tuxedo was the fit & taste. Will do business again!
pick out the style of suite and ties we both liked for myself and my groomsmen. I would 100% recommend going to Tuxedo by Sarno for any tuxedo or suite needs.
have used them three times within the last year or two. Very pleasant employees to deal with at the Stroudsburg (Stroud Mall) location. Will use in the future.
They were very knowledgeable, patient and very helpful. I would definitely recommend this place without hesitation. The store was very clean which is important to me and the service was un surpassed.
Father of the groom! Everything worked out well. Thank you!
when members of my groomsmen are from out of state. Judah Holohan, who works at Farmingdale and Selden locations is a tremendous help, giving great advice and making the entire process of getting tuxedos for a wedding stress free. Would absolutely recommend others to use Tuxedo by Sarno in the future!
but we were missing the suspenders or belt 😐. During the final fitting I fully trusted the men who had helped us. This was my first time renting a suit for my 14 yr old son, so I’m my inexperience, I neglected to do a detailed check. They threw in cuff links that were unnecessary and we almost lost them!
was great very nice amd professional. Thanks again.
Very happy with the customer service.
Appreciated the feedback during my fitting and the attention to detail.
when you require a big & tall size is a blessing. Dante Zeller was right on time . The associates were professional, knowledgeable, and able to satisfy my request in just 24 hours. The Sales person Clara made my Tuxedo By Sarno a most pleasing experience. Thank You!
business with your store we just had to return do our twins sweet 16 birthday. The minute I walked in the friendliness greeting I received I felt welcome your store is clean well presented and you knew what we wanted.i give 6 ⭐️⭐️⭐️⭐️⭐️⭐️ Thanks Mrs. Connor of Piscataway
for myself and all my guys. Everything looked amazing. Couldn’t have asked for more.
There was a miscommunication with the type of ties we ordered and she fixed it right away. Awesome service.
to make sure everyone had the right attire! I would recommend Tuxedo by Sarno over and over again! Excellent customer service!! Thank you for everything!
Professional and friendly staff easy to work with. Loved the welcome from the Golden Retriever upon entering the store. Awesome dog!
The salesmen were very knowledgeable, cordial and very professional. The tuxes were very stylish and generated many positive comments.
from christine and her team at the manalapan dante zeller store for my wedding tux . Would highly recommend anyone looking for a tuxedo to visit the store and see christine !
and was able to assist me with everything I needed.
sometimes with less than 24 hour notice. The staff at the Manalapan is awesome!
Your employees are very good sizing everything up and are right on the money! I’ll definitely be coming back in August 2019 for another tux for my other brothers wedding!!
One of my groomsmen was hospitalized and lost a great deal of weight as well as part of a limb. Dante provided a form with the measurement needed.
who works there was extremely helpful and ran out the right fitting jacket to my wife in the car. I didn’t get his name but he was super understanding and extremely accommodating. And as always the older gentleman who has been there a while is always great!! Great store guys!
Lori and the staff were wonderful with us.
Great experience dealing with Rudi’s tux in Philadelphia. Thank you!
when we were between two different color and style tuxedos. You helped to bring our wedding look together and we couldn’t be happier with the results. John and Courtney really helped us with every step of the men’s ware from the moment we walked into their shop. We had several groomsmen that lived out of state and their orders were not a problem at all. Thank you from the bottom of our hearts, Christine & Jim
of my first visit ever in your store , very very clean, orderly and being greeted with a warm welcome and a pleasure to be fitted with such quality, i felt and was treated like a king. THANK YOU.
in assisting me with the look I wanted.
due to the professional and courteous service we received from Stacey. Her knowledge and suggestions made the shopping visit painless and quick. Thank you
Thanks again. My tux fit great.
Got a lot of compliments on my tux.
to come, get fitted, pick up, and return! Plus Jensen looked awesome in that tux! Thank you for all your help! – Clarissa, Jensen’s mom
was informative, nice, and helpful. I only forgot his name because I’m forgetful but he did tell me and shook my hand when I checked out today. Just wanted to pass that along!
The tux fix well and the price was good.
He stayed in constant communication with our groom and even handled some last minute fittings — day of the wedding! Really stand up guy that provides an excellent service.
Had everything we needed. A few of the groomsmen mentioned long wait times to get fitted and to pick up their suits. Up to an hour, which is unacceptable or a 10 minute fitting. Specifically, a few guys mentioned other people being taken ahead of them despite making an appointment.
The tuxedo fit perfectly. And the salesman gave me really good advice. I would definitely rent a tuxedo through Sarno and at the same store again.
from beginning to end. My stepsons tux needed a few adjustments just 2 days before the wedding and they fixed it within 1/2 hour. Highly recommend!!
Everything fit perfectly well. I would definitely recommend your place.
The fit was excellent. The service at your facility in Smithtown was out standing.
and need to pick up a tux for a wedding. The woman I spoke to was absolutely wonderful. She was incredibly helpful and was just an all around pleasure to speak with.
Was greeted by a very professional well spoken young man with a great personality and people skills .
from Dante’s in Verona.
The only complaint I have is that the wedding was on Sunday and I was required to return the tuxedo by Monday. I would have preferred a two day turn around window.
When it came to our Son’s suit (he’s only 2) they helped us find a suit that would fit him because they didn’t have his size in the color we needed! They even altered it for us when it came in the mail. Suits were very comfortable. There was no hassle or any issues for any groomsmen that were coming out of state. I will be recommending them to anyone I know that’s getting married! Everyone in the shop was so sweet and understanding, especially when my two year old decided it was time to run around and cause a ruckus. Thank you again! You guys were absolutely fantastic!
and just the sweetest person to work with, the tuxedos were great, thank you !
Everything went smoothly from beginning to end, my father, groomsmen and I were pleased with it all! And my bride loved the way I looked on my wedding day! Would definitely recommend.
did a great job fitting the tux and the service and quality were first rate.
but to run to return tux next day a bit of hassle. At least 48 hours from the end of the event.
They have a great selection of tux. We were so happy with the way everything looked.
Rented a suit, everything came out great!
And the Scranton store manager was the best.
I got great service and everything fit perfectly on the first fitting. Thank you so much
Also, the staff was so kind and helpful!!
Dot was very professional and personal.
Wonderful staff will definitely spread the word and come back. You guys have a customer for life thanks for everything
My tuxedo rental experience deserves every bit of that 5-star rating. They got me fitted and my sizes fast, the tux came in fast, and there was one small sizing issue that they were able to fix by the following morning. I also have to say they also gave me an call and email to let me know if all updates along the way so I was always informed.
The tux we rented for homecoming was gorgeous!! Customer service in the store was A+!!! We’ll be sure to return!!!!
Very classy tuxedos!!!
Rudi’s/Lisa was great to work with. She helped me with everything I needed and had a question with during my wedding process.
We appreciated that Frank took the time to review all the details and that each family member was well represented in their attire! Thank you!
Superb customer service and an amazing selection.
Perfect! No complaints and the service was great!
— thanks to their professionalism, attention, and support every step of the way. John, Courtney, and the staff of Forum were exceptional! Thanks, Forum!
made my selection and fitting easy. Thank you
and extremely fast. I was in and out in no time at all.
Took great care of me. Thank you team Sarno
Tony was very helpful.
The 2 gentlemen that helped us were super friendly and knowledgeable. Both were thorough and accurate but still managed to get 5 of us fitted in almost no time at all. I will be returning for tuxedos for myself and my groomsmen for my wedding next year.
Price I was quoted was not the price i was charged, I was charged about $40 higher.
They were personable, provided excellent and personalized customer service, and always willing to answer our questions. Shannon and Bri, who we worked with many times over the past 6-9 months, were especially helpful. All the staff were friendly, patient, and provided good opinions. I would definitely recommend to anyone!
Everyone at Sarno was a pleasure to work with.
AJ did and incredible job throughout the entire process. He was patient with my wife as we picked the perfect tuxedo.
great place. Been coming there for all my tuxedo needs since high school.
There were little to no issues for the guys from start to finish! Thank you again for helping with my special day!
Thanks for all your hard work finding the perfect color!!
The groom and all the groomsmen look fabulous. My daughters special day we looked awesome. Thank you again for you attention to detail and great service.
The guys at the Mt Kisco location were very helpful and knew their craft. I will definitely recommend this location to anyone looking for a tux.
CJ and Angelo at the Scranton location were awesome.
they always work with customers to make sure they know everything…the measurements were correct the shirt was not labeled correctly and Steve and Joe continue to earn my business
& helpful I give him 2 thumbs up
Jay at the New Providence location took excellent care of all my needs and accommodated all of my groomsmen that came into the various Sarno locations. We all looked like a million bucks on my big day and would highly recommend this company for friends and family
We looked awesome in our Tuxes. We were told that we were the best dressed men at the Formal Black Tie Wedding. The guys that helped us were fantastic. They were very helpful and should be commended for the work they do. Sarno Scranton.
Some last minute adjustments were made and were completed in under 24 Hours
She went above and beyond to make our vision come to life, and made us feel very comfortable about planning a wedding from out of state. Couldn’t of asked for a better experience!
Special thanks to Anaika and the 2 beautiful ladies from Memphis. Thank you
but it’d be nice to have drop off allowed on Mondays when traveling for weddings! Thanks!
Extremely helpful and curtious!!
After the staff worked on a quick sizing of the sleeves and swapped out the shirt, the fit was great. Thanks!
was so helpful! I really appreciated her efficiency and dedication to make our 12-year twins, Jared and Benjamin, look fantastic at my niece’s wedding on Oct. 6th. She remembered every detail. She really is a tremendous asset to Sarno!
in the Succasunna store for dressing our 12-year old twin boys for my niece’s wedding on October 6th!
staff was awesome
hope it will be ready on time as i know i came a bit late to get fitted.
The entire process was seamless and incredibly pleasant! Thank you so much!
to make sure my husbands tux was the perfect one for our special day. And put up with my crazy bridezilla self.
to allowing me 2 extra days to bring the tuxedo back. Extremely professionally
Excellent service. A few of our tuxedo rentals did not fit as expected when picked up. The Sarno team was extremely quick to get us new sizes and everything worked out great.
My ring bearers order was messed up but they fixed it which was great but then the suspenders were missing clips and he couldn’t even wear them…:honestly ruined my wedding day, will not be recommending this company to anyone
Everyone loved our color scheme it complimented the ladies dresses so well. The shoes were on point too. Once we receive our professional photos I will be sure to send you a few shots .. Thanks again Love the Richardson’s #093018💕
Will recommend to others
Thank you, Tuxedo by Sarno.
Everything went as expected. Pleasant, knowledgeable sales people. Nice job!
when I picked them up but they were adjusted right there on the spot Everything fit perfect no complaints. I would recommend them.
Returns were a breeze.
Staff was cheerful and very helpful, made the whole experience pleasurable. Excellent staff and very helpful
all did a good job!
Excellent service and had my tux on time.
staff was friendly and knowledgeable.
the black accessory buttons kept coming undone due to tight fit.
Staff is extremely helpfull and friendly. I will definitely be coming back again.
through sarno. Adrian was the best! Thank you!
The individual who helped me was great. Thank you.
Everyone working was not only kind but very helpful, would defiantly go back.
Iacobucci’s wasn’t the first store I visited when looking for a tux place. I’m glad I kept looking though since I found Steve and Joe. They have a real confidence about what they do and helped me find something that was right for me. Anyways… Come your wedding day, you will love the way you look…I guarantee it.
I was co reacted the day before the wedding to pick the suit up. If the suit didn’t fit I would’ve been scrambling to figure out a way to get what I needed for the wedding.
and the suit fit very comfortably.
I highly recommend them, I will us them again.
1 rental did not have the cuff links, but aside from that, no issues.
I had an issue with my shirt not fitting the staff had a new one for me the next day
Young lady fitted me and my son perfectly in Somerville and the suits looked great . Five star
We received many compliments on how nice the tuxes looked. And the cost was much less than I expected based on other tuxes I have rented in the past. Made the wedding day that much more enjoyable. It’s all about the bride, but I didn’t look so bad myself! Thanks.
Carol is the best! Great customer service!
and suit did not arrived. No one even called me to tell me not to come in. Had to leave work early so I could of made it before last fitting.
Thursday got a call to come. Upon arrival was informed vest was missing. Blazer was a little snug so had to order another size.
Friday went in and everything was in and perfect.
and mete our needs perfectly the team at Whitehall was wonderful and will recommend others to your center.
products that fit me, the staff member was friendly, knowledgeable, and courteous. I am not happy with the tux I rented (not your fault), but the service was definitely a plus. Thank you.
I have to attend in two weeks. I came in an hour before they closed. They did not rush me out. They took their time to measure and make sure I was happy with the particular fit I wanted. The selection of tuxedos is great and I was able to find something suitable for the event that will look different from everyone else! I recommend talkin with Mike. He is great with advice on colors!
and even a shirt substitution for a smaller size went flawless. The staff at the Alexandria store are friendly, courteous and professional. Very pleased.
He was very helpful and knowledgeable. Will highly recommend Your esatblishment.
We loved working with Carol and the rest of the team at Sarno in Ledgewood. The guys looked wonderful. Thanks so much for everything.
Only problem was that even though every other groomsmen’s suit was the same some were missing overalls and pocket squares. We didn’t forget to bring them, they just weren’t provided.
Store Communication could have been a lot better. One suit had a stain on the back.
The girls knew exactly what I wanted and took care of my every need:)
Angel was extremely helpful and knowledgeable and had a lot of patience. And you also help me with directions to get to the location, I also was helped by I believe the manager name Mark, he was also extremely professional helpful and knowledgeable as well .
I have been to the Dante tux in linden plenty of times to get my suits and have been satisfied Every time I went. I never had a problem and they always work with you.
the store staff was very helpful and attentive. Everything went well with getting the tux. The tux return was fast and easy. Oh, and one last thing……….THE TUX WAS AWESOME!
My company had serviced the Ac unit so we like to do business with them. Toms plumbing’s HVAC
through the tuxedo rental process and finding the perfect outfit for our wedding. Thank you!
Lori (dickson city) was excellent. I used your service because of her. She was kind and her experience showed. Lori thank you for all your help! Meghan was also super accommodating !
always, is my 3rd time with you guys and always happy with your crew.
the gentleman was very friendly and really knew what he was doing.
I would recommend Sarno to anyone looking for a perfect suit or tuxedo and a great experience.
Me and my wife would recommend Forum for every wedding!
For my first and second fitting, I don’t think I was there more than 20 minutes each. The guys were super helpful and friendly, would definitely recommend.
Sleeves were too long.
with the end result. There were some fit and timing issues with our ring bearers and one of our groomsmen. My grooms suit looked impeccable though!
But, my shoes had a deep scratch as well as My tuxedo vest. They should be retired.
They did everything to ensure that we got exactly the look we were looking for! It was great, and we are very excited to see the looks all put together. Thanks so much !
Very nice man. Explained everything. Would tell other people to go to that particular location.
Really took the time to make sure with confidence and experience that everything will fit properly! I am confident I will be looking my best at my sisters wedding! Thanks again!
Overall great experience.
I’ve been coming to your store for years. The folks there are so helpful and friendly.
Excellent staff helped with questions and suggestions! Highly recommend you guys.
I can’t remember the woman’s name, but she was very helpful and friendly. I wish more purple in the business world were like her.
I felt Like family was taking care of me , it made the experience of getting my wedding tux amazing ! Thank you 😊
You guys were AWESOME. The owner was was great and also the young lady with the great personality which I think was family made us feel so good and happy.They are the best!!!!! Also got a million compliments from guests.
My family has been coming to Tuxedo by sarno for a very long time and we always appreciate the help we get when trying to pick our suits or tuxes.
Even though we had guest coming from over the country everything was fitted properly and in a timely manner.
For future reference i will be coming there for more suits
Came in gave information, got fitted quickly after then tried out a tux with shoes. More measurements followed. I believe I was done in less than 15 minutes as well which was great.
One groomsmen did not receive suspenders.
but the clothing wasn’t the best. Shoes were not the most comfortable, clip on tie was not great and my shirt was not measured correctly and received a length shorter. Service in general was great though and super friendly.
making it not possible to tighten vests accordingly, a pair of shoes came in too small, the collars on 2 of the shirts had a dirt ring going around it, the father of the bride suit was too small, then too large, the grooms shoes were scuffed. The only positive I can say is the young man who assisted us was very professional and accommodating but the quality of some products were questionable.
During our wedding reception I noticed a used cigar with a plastic mouth tip in the back pocket of my trouser! It was not mine or any of my friends. Other than that it was a great experience!
Thank you so much for helping my groom and groomsmen look their absolute best! We had a slight color change 3 days before the wedding and Sarno had no problem with that!
and did a fantastic job correcting the terrible measurements taken by Dante’s Tuxedo in Metuchen. The staff at Rudi’s was always professional, timely and knew how to measure. Dante’s, however, was quite the opposite. They’d get 3 stars max… they messed up measurements for other groomsmen in the wedding party I was in! Wish we all started at Rudi’s!
Even when we picked up last tux the day before the wedding and the shirt was too large, you handled the situation perfectly and made it work. Also the tuxes all looked great!!!!
Her obvious love of her profession snd desire to make the customer look great shows in every thing she does.
Tux was very nice looking, but didn’t fit. Incorrect measurements.
Lady at Stroud Mall location couldn’t have been more helpful and welcoming. Very good experience.
Dante Zeller/Adams/Tuxedo by Sarno in New Providence did an excellent job.
I worked with Steve and he was awesome. Great customer service. Steve was very sociable with us and willing to go the extra mile to help us.
and made the measuring experience a breeze.thank you
Friendly and very informative
The staff was very quick and experienced. Great job
They helped us create a pefect matching look for our wedding day! We had cery few issues with the tuxes, but the small ossues we did have were corrected quickly! I would absolutely recommend using Sarno in Scranton, PA for your wedding needs!
Everyone at the locations that we rented from was wonderful, attentive and helpful.
thank you so much
I got married last weekend and My groom and his guys got their tux here. The customer service is great from the first day we went to just check them out to the weeks before the wedding when they called to make sure everything was ok. Their prices are also great and their Tuxedos variety is much bigger than other places.
they made sure that the entire groom party was ready for the day and everyone couldn’t stop talking about how the groom and groomsmen looked on that day
1 with EXTENSIVE alterations (to fit a woman) – 100% perfect wedding. THANK YOU!!!
Represents your company well.
though I must admit that the requirement to return a tuxedo 12 hours after the event has ended to satisfy the return policy on a Sunday was a little restrictive.
they took there time making sure of the fit and that we were happy with it, and never tried to rush us.
Tuxedos looked awesome with our shoes!
and she did a wonderful job keeping him occupied and getting the fitting accomplished in a timely manner
The customer service was great as well. However, the groom and best man were very upset. If you want them as repeat customers, I strongly advise you to take care of them. This is my second experience with this company and I have been satisfied both times.
Stacey made the whole process quick and simple, she was very attentive and she advised me on what sizes looked better will definitely recommend this place !
Easy to work with. They really are the experts. Made modifications without question all along the way to ensure everyone looked just perfect for our wedding
We drive 45 minuets just to use there services. The ladies are very informative and very friendly. I recommend them to everyone who asks me where to get a tuxedo.
Tux ended up being too big due to weight loss and they had a replacement suit for me the next morning
on this transaction, with very detailed instructions. I feel confident that everything will be perfect.
Outstanding service! Beautiful attire!
Entire experience with Iacobucci’s team was seamless. Tux options were 10/10. Thank you!
Staff was friendly and knowledgeable.
my first experience getting fitted and wearing a tux, I definitely will be going back to get fitted and purchase a tux, thank you guys
The sleeve were a little long but they fixed it on the spot…friendly and knowledgeable staff.
but I wish the tux was in a few days earlier so I could arrange my schedule better. The wedding was Saturday morning and everything came in on Thursday afternoon so I had to drop what I was doing to pick it up.
good service frindly faces and smiles id return everyday to buy a tux.
CJ did a great job.
Will be used again.
Great material (pants) I though that I will end with broken pants with the dance and movement that I had to do but everything went well. Great job.
Congratulations 🎉 thank you
but the morning of the wedding I was able to get a new pair on short notice.
Nice to do business with
I had no issues. I arrived promptly and was greeted and attended to by Alex as per our appointment. He was helpful and knew my approximate sizes before being fitted.
The staff on premises was professional and quick.
Actually enjoyed the interactions with the gentlemen that work there.
and should get a bonus.
but so many items were the wrong size that it necessitated an additional trip from 9 miles away to correct it (e.g., size 8 shoes were size 11; that’s a bit hard to understand)
I was able to pick out my husbands’ suit, the groomsmen, the fathers, the grandfather, and my brothers’ suit. Everything was excellent and they were very accommodating to the many suit changes I made, which I appreciated.
My only complaint was that they did not give us prior notice about the $400 deposit that was due before renting out all of the suits. It was just an unexpected hold on our account the day before the wedding.
Matt was very professional and accommodating.
and the representative made it very simple and easy to phone order my rental. Thank you
We had one change, which was delivered the next morning. Good job!! I would definitely recommend this place.
but you charged me $15 for a missing bow tie after I rented more than $1200 in tuxedos.
The only downfall is the tux style we chose was a “slim fit” but there was no slim fit style for our groomsmen to try on, only the standard style. A few of our guys had to return certain pieces due to it fitting weird or not at all because of the slim style. In the end everything was wonderful and all the jus looked dapper but my only suggestion would be to have a slim fit style try on to make the process easier. And again, Shannon was amazing!
Rudi’s Formal Wear (South Philadelphia) took excellent care of me and my groomsmen! Great service, courteous staff, and they were quick to fix or replace items that were not what we wanted.
I would recommend Sarno to any and everyone!
Working with the woman in the store was easy and she was wonderful.
My highest rating never exceeds 4 stars. gotta leave a little room for improvement.
This was my first time in a tux. He took time to explain each piece and help me choose the best color and combination for my event. Couldn’t ask for a better associate or store.
Would definitely use you again!
and my sons looked terrific! Thank you!
Had tux ready as promised. Good condition tuxedo, shirt and shoes
She was fast, but complete and thorough while providing input and feedback about shirt length. Great job!
The store associate was so friendly and helpful.
but it took three trips to the store to get the right one to fit. Thanks for everything otherwise, everyone looked very sharp.
The store associate that measured me was of tremendous help. After visiting a couple places looking for a tux this night, it was a pleasure to walk in, determine what I needed, get measured, try on everything, pay, and walk out the door in no more than 20 minutes. Competitors have a lot to learn from Tuxedo by Sarno. Thank you!
even gave me a quarter to put in meter so I wouldn’t get a ticket
The guys in my bridal party looked clean and sharp and everyone commented on that. I was very happy with the help the girls offered us and the flexibility in getting my groomsman exactly what they needed in a timely manor. Dante Zellers tuxedo by sarno was great to work with. 🙂
I ordered some suits at a random men store about a month ago. Not only were the suits not ready they were incomplete. Having paid the store already, I took a chance and called Dante’s and the staff assured me that they could help. That made me feel good in the decision I made.
The gentleman who helped me was great. Gave me exactly what I was looking for and when I picked my tux up it fit perfectly. Very good experience.
I have done business with and has excellent customer skills and also was a blessing to me and my family
with the sales manager. It that little touch that you don’t receive from the bigger chains. Definitely will be coming back.
People thought my girlfriend and I were the bride and groom, since we looked so good!! Thank you.
All the employees we worked with were very nice and patient. I would definitely recommend them to anyone.
and to me which is most important she was very friendly, and helpful with my needs.
Mark, Judah, and Alex were all great and patient with my guys! I will refer these guys to anyone for any event. 5 stars isn’t enough!
Now we just count down until the big day!
Good costumer service, associate was very knowledgeable about products.
everything came out great thank you for a job well done Nikki
Very nice people in New Providence location.
They provided all details needed to rent the tux.
Emily was the best customer service. employee i have ever encounter, she made me feel at home while she attend to my needs, she is the best of the best.
I’ve been here 3 times already and own in going to more. Great job guys. Highly recommend!!!!!
Everything was perfect.
Sarno did a fabulous job! The guys looked incredible!
The tuxes fit great and we received great customer service from the store located in New Providence! Thank you!!!!
Try Ins well done, in a timely fashion. Always rec solid advise, expert final fittings. Thanks to the Sarno team, will use again.
My youngest son’s tux fit was a bit big but we made it work. Good experience overall!
Had absolutely no issues with this place, wanted a longer shirt and another jacket a size up from what I had to see how it looked, and they made it happen ASAP!
This was the second time we rented tuxedos thru Tuxedo by Sarno, and would definitely go back. Great service.
Staff is very nice and easy going. Highly recommend Tuxedo by Sarno!
The lady’s were real nice 🙂
The two employees were very patient and helpful.
Can’t wait for the big day!! Thanks for everything.
Today was the first fitting. Stroud Mall in PA took their time and gave so much guidance in regards to style and color.
The location in Aleaxandria, VA was had top notch service. I would recommend them for any event. All my groomsmen tuxedos were the proper size upon delivery, all tuxedos were flawless (we didn’t even get the top of the line brands). Thank you Abbi for your patience with us.
I just got married to my best friend on Saturday. Needless to say, him and his groomsmen looked AMAZING. The suits were flattering and all of them were handsome as ever. Thank you to the team at Elephant’s trunk- Raphael, Robert, Vondell. They were extremely receptive and helpful.
I’ve rented tuxes from Donte Zeller (Verona location) at least 5 or 6 times in the last 6 years and never had any issues. The most recent experience wasn’t terrible, but it wasn’t as smooth as the past. After I was measured for my tux I explained to the gentleman that I have another wedding exactly one week after in another state and I needed additional measurements. I don’t feel that the additional measurements were out of the ordinary (chest, pant inseam, etc) but the gentlemen refused and said they are not trained to take those measurements. I thought that was an odd statement but I didn’t make a big deal about it. I talked to the other guys in my group that also got fitted and some of them informed me they were not denied of the additional measurements. Besides that experience, everything has gone smoothly.
Have Top Hat in the past and will use again.
the suit fit like a glove.
She answered all our questions and I look forward working with her again
the black buttons kept coming unbuttoned
All of the staff attended to our needs. Exceptional service. Even though they take care of weddings daily they still showed interest and concern. Even with a difficult to fit member of my family took extra fittings.
Tuxedo by Sarno is a great place for all of your suit/ tuxedo needs.
Young girl at the counter helping my father and I was very good.
We will definitely be coming back time after time!
The tuxes looked awesome!
Carol Cristelli , the store manager, is very knowledgeable. and efficient.
Cant wait to see the tuxedos.
The staff was super helpful and nice!
I admired the attention from Jordan, one of the employees there, in the beginning before getting my suit and the way he conducted himself. The Suit was on point and the employees were really helpful with what seemed as minor details, but they made the look. Will make sure to come back and pass on.
I spoke with Gene and he was very helpful, friendly and patient.
I had an excellent experience at this location! My tuxedo was amazing and fit so well. I highly recommend Team Sarno for any occasion you want to look professional for! I will 100% be coming back and spreading the word!
The staff is very helpful. They make sure everything is perfect for that special occasion. I definitely recommend them.
Everything was made available to us several days before our event and looked fantastic. They were polite, professional and we would not hesitate in using Dante again. 5 stars!
About half of my party’s suits fit on the first try.
however, when I picked up my tuxedo, it was wrinkled. Not only was it wrinkled but the workers in the store couldn’t figure out how to steam it or press it before giving it to me. So this caused me to have to get it dry cleaned and pressed. Once I did this, everything looked great.
due to my experience when I returned my tuxedo. The girl that took the return was nothing less then ignorant. However, the gentleman that helped me get fitted during the initial appearance was awesome. I wish many long and stressful days to the girl who took the return. Hopefully your time with Sarno is short lived.
and his groomsmen her personality is so kind and everyone looked sharped it reflected the quality of work and service she rendered to us thank you for helping our dream wedding into reality
We had absolutely no problems with any of the suits!! Highly recommend!!
I was in and out for each fitting with no issues.
Great service and excellent looking tuxedos. All of my groomsmen liked them.
He was very professional and accommodating. On time with all his appointments. I would highly recommend him and his team for any event
Location moved in Linden. We called phone number for correct directions. Old location sign still up. Old location building did not look good. I would have left if not for making call.
I originally got measured for a 38 waist pants but they were a little too loose. So without hesitation he ordered the 36 waist for me as well as a fitted shirt.
I didnt expect to get service right away as other people were getting fitted. In between helping others he sized me and got me out very quick. I thanked him for getting me in when I was early. He said no problem and was very nice. Thanks
The help and knowledge I got was amazing and would definitely come back for future events. The price was about the same as other competitors but well worth it all for the service I received. Kelsie was awsome and I would rate her a 10/10. So happy!
I was not happy that they had nothing in the store to try on for our appointment. It would be more lucrative to have couples chose items online ahead of time to have them ready in store if they have to do it this way.
Had to bring it back. To get it fixed
and the staff was very accommodating. Two minor complaints: the suspenders kept unbuckling in the back and the shoe soles were slippery on the hard floor. Very pleased otherwise!
Nice and friendly staff.
Carlos was outstanding.
Chris was exteemely helpful. I would recommend Tuxedo Sarno to anyone.
Thx a bunch. We appreciate it. Mr. &Mrs. Debrakins
however the end result was fantastic. Emily Caraballo & her team at Dante Zeller at the Westchester Ave Bronx location did an outstanding job making my best man, groomsmen and myself look really good.
patient and explained everything in a friendly way. This is my 3rd rental in this place I Love it
Rudi’s Formal Wear is highly recommended!
My bridal part was huge, 16 tuxedos total when adding in ushers and family. Everyone’s measurements were done correctly, slight adjustments were made to make everyone look perfect. My wife and I both couldn’t be more happy with the service and tuxes from Sarno, would recommend to friends in the future.
and the pickup and return was quick and smooth.
Staff truly enjoys what they do. Really want you to look your best. Don’t hesitate to use them.
Convenient location and parking. Thank you.
and cordial in talking about the wedding. Great experience, looking forward to the final product.
They are knowledgeable and professional, they are also very nice and courteous.
only thing that was upsetting was the suspender piece was broken but overall service fit and delivery was awesome
and fits all worked out, the process to getting there was a bit more chaotic than I would have liked. Most of the groomsmen (and the groom) needed return visits upon picking up the tuxedos as the sizing was off or the suit pieces were dirty. I received phone calls confirming and re-confirming color combinations, which was fine, but made me nervous that the consultant didn’t capture correctly what we ordered. When I checked the online tool, sure enough, the combinations were incorrect. Ultimately, as far as tuxedo rentals go, this place was OK and they corrected all issues, but the lead up was more stressful than necessary.
There was one rip near the back pocket which created some drama.
perfect fit at a great price too. What more can you ask!
The woman who took care of my rental was absolutely amazing! The poor girl was not feeling well; however she was full of positive energy and compliments regarding how I looked in your tuxedo. Long story short…despite her feeling poorly, she went above and beyond to make me feel great!!! Please give her my best!!!
The gentleman was very knowledgeable and professional. He guided through the process and made it all very painless.
The staff at your Linden NJ store (333 W St Georges Ave, Linden, NJ 07036) were superb. They helped me with all my needs in my Tux Rental for my Daughters Wedding. Thank you so much, to the wonderful and beautiful Ladies at Linden Tuxedo by Sardo !!!! Will return when and if Daughter Number 2 decides to also have a special day in her life. I’ll just keep lighting those candles.
however, the groom was given the wrong tie. Sarno rectified the situation by delivering the proper tie in 1 hour.
Thanks for making my son’s day special!
Overall, this was an awesome experience from start to finish. John was an absolute pleasure who provided excellent customer service throughout the entire rental process. Thank you for your help !
Mark and team did absolutely awesome.
and done in a timely manner. The staff is very helpful. I will be there again for sure.
to make my 3 year old son feel comfortable getting fitted for his suit. John even gave both my kids donuts after the fitting session. John is top notch and super patient with kids!
After a minor issue with my shirt we were good to go.
great choice by TopHat
Was very impressed with the whole outfit. Thank you for making his night the best night ever.
and the staff was helpful and wonderful
Special thanks to Eugene. Made this experience easy.
This is my 2nd time using your services and plan to use you again on my next occasion. I have also recommended you to others. Thank you.
The vest, pants, bow tie, and shirt fit perfect. Shoes were a little big but were easily reordered and in the next day! Comfortable & nice looking outfit for my son’s friends Sweet 16 party! Thank you to the amazing staff at Forum Tuxedos in Hazlet!
great wedding, daughter said everything went fabtastic including my tux thanks
Everyone was super helpful and were not afraid to give input on what would look best with the tuxes we were choosing.
I am very pleased with the outcome
Everything was great! The workers were amazing and the color selection was stunning. The only complaint I had was suspenders were included on all the tuxes when they said it was going to be.
No extra adjustments were required and the returns were a breeze. I highly recommend Tuxedo by Sarno to anybody looking for a tux or suit rental.
And staff very helpful. Would definitely recommend
AND ME GOING THREW CANCER I FELT GOOD! EVERYONE WAS GREAT FROM FITTING TO RETURN.
and everyone was helpful and informative. looked great and had a great time
Tux fit great and selection of garments was a hit. Thank you.
however they didn’t have the color I wanted in stock
had to make a second trip to get the right jacket.
We would recommend the store to everyone.
I will be referring friends. Thanks.
Also friendly atmosphere. Pleasure to rent the tux.
I didn’t catch her name but she was so friendly, helpful and personable.
Shoes were uncomfortable
and friendly! Thank you for another wonderful experience!
Everything went very well!
Except for waiting time for 1st fitting was incredibly, terribly long, even though we had an appointment.
Went there for a fitting.. it’s a very friendly and professional atmosphere.. I also enjoyed the conversation I had with the owner..
considerate and engaging too. He handled a number of customers simultaneoulsy in a smooth and professional manner. No easy task. Although he made it look easy.
Suit was perfect to fit
It was a pleasure to rent the tux. I have been telling everyone and anyone i see how good you guys are…highest recomendation. The experience was actually FUN. Plus my friends and wife thought i looked real good last night. A home run!
with one tux. We improvised and had the best man wear it since it did not fit the groom.
and all my friends used them now!!! Great customer service!
considering it’s affordable price when compared to other local prices and quality. Also the service people of the tux department were very nice and helpful when explaining the process and when helping clueless people like me choose the specifics of the tux.
that is ready to meet your needs. Thank you
The two ladies working there were very friendly.
the staff at Elephants Trunk were extremely professional.
that my son and I had. I look forward to doing more business with you in the future. Thank you!
The tux was a perfect fit and comfortable.
I would definitely recommend Tuxedo by Sarno. I was very satisfied.
Best tux I’ve ever worn.
I’ve known about your store parkchester location for many yrs because of my mom for my brother. And now I have my son which needed a tux for his HS prom. I thought of your store immediately hoping it still existed and I’m glad it still does. Thank You for saving my life lol, Thank You for your help when I asked too please help me pick the right tux & color. Thank You once again, Good Job!
will do future business with Sarno
THANK YOU RICARDO for taking the time to assist me and my family from beginning to end. Thank you to the young lady who assisted me upon returning to the store.
had to come back the next day because the pants were a little big. I love the referral idea, but I think you should do it in increments like to give $25 for one referral $50 for two…. because I got your place three referrals and I got nothing for it 🙁
I was not happy having to rent a tux and attend this wedding. It took my wife weeks to get me to go and be fitted. The older distinguished gentlemen that helped me was amazing to my wife days before I went. This man made an uncomfortable situation very easy. I am grateful . Professional and quite a bedside manner.
dressing the boys of Sacred Heart!!! They looked sharp!!!!
Would recommend to my friends and family
Everyone that helped my son achieve the prom look he desired was awesome. THANK YOU ALL
Staff members was very Professional. We were very please with the quality of the Tuxedo, my son chose. Thank You!
knowledgeable and helpful in every way. This was our second time there, getting a tux for my son for his proms.
The girls who helped me order the tux were super helpful. Would definitely use them again.
Forgot the young Ladies name but she was outstanding.
so there were some questions regarding the measurements that were provided. Abbi provided extra pants for one, and suspenders for another, and even changed out shoes for my step-son (who had grown since the fitting). Positive experience all around. Above and beyond service!
Definitely will recommend to family and friends.
but the pants were slightly too short. Chas is a 36 length or so. The second tuxedo had one leg slightly longer than the other. He looked handsome in both and had a great time at both
in picking out a tuxedo for me and making sure it fit well.
Employees are really nice, friendly, and helpful. I can’t wait to go back there again soon
She knew exactly what I was looking for within my budget. I found that she and sales associates were all attentive, professional and personable.
Third time we rented a tux from sarno and were very pleased!
My son looked amazing in his Tuxedo! We have four more proms in the future and I wouldn’t use any other place to dress my boys! If you need a Tuxedo, Tuxedo by Sarno is the place to go. Thank you!!!
The tuxedos not only fit after the first fitting but they looked fantastic. I recommend Rudi’s Formal Wear to all my friends and anyone asking about renting a tuxedo. Great service with a personal touch and they work with you the entire process.
These guys know their formal wear !!! Go early and Go often I felt like James Bond
Everyone was so helpful.
staff is untouchable, next time i am in need of your service, I will be in touch. Again, you’re second to none…thanks guys for making my son’s wedding the best…good luck
The owners of the store care about the customer and their event.
The woman helped me pick out the right type of tux for my prom. Would definitely use them again.
& everything was in on time for our wedding! I love the hospitality of the young woman that assisted us! 100% satisfied!!! Thank You
but other than that it was perfect. Definitely coming back for a third time someday.
which made my night a memorable one. The service when I ordered was amazing and also when I picked up and dropped off. Would definitely recommend your business to other students!
experience. Highly recommend!
for myself, Father, and Father in-law we received from Elephants Trunk. They made great suggestions and pointed out any issues with the tux at the fitting and immediately made the corrections so that the fit was perfect. The staff are all phenomenal!
not the same color blue. Didn’t notice until getting dressed for my event. Disappointing!
changes right away… Thanks
the wait for pick up was very long and got wrong color pocket square after specifically stating color I wanted when ordering. Other than that measured correctly and had a beautiful tux.
Two proms, and excellent service! Had an issue with jacket, shirt and vest being too small and they got the correct size, no problem, no hassles!! Will definitely use these guys for future rentals!
The staff at the store are very helpful and friendly.
We have been back 4 times and highly recommend your business.
and I was well satisfied with my purchase 😉 I thank you for everything you’ve done
Very helpful with choosing a tux especially matching the vest and bow tie to girl’s dress color. Thank you.
because they were busy, measurements were accurate and service was good. #tuxedobysarno
Definitely will be returning next year!
I would recommend to any friends or family for wedding or special occasion.
Second fitting was perfect right before the event. Service and options were excellent. Thank you!
Thank you for being so professional and efficient!
I would like to see more variarity of colors…the HISPANO SENOR, has a lot of passion when taking care of the customers.
all around wonderful.would recommended to anyone.my son looked awesome,thank u ladies,wonderful job.
The selection of apparel was diverse and spectacular.
The suit was as promised. Thanks!
Got so many compliments on the tux. Highly recommend will use again
Definitely will be coming back and would be recommending you.
had no it’s at all, and I would definitely go back again!!
We cane in and we didn’t have to wait !
professional and helpful. The wait to pick up the tux was very long however. You need a system to ensure that people are served in the order in which they arrived. Something as simple as taking a number when they walk in the door would be a big improvement. If there is a way that people who are just checking fit and taking the tux aren’t left watching people pick colors and try on different shoes and jackets that would also be very helpful.
We were very satisfied with the whole process-start to finish. The lady that did the measure if for the tux did an awesome job. The tux looked great. Joe received so many compliments . The style he selected was fabulous! Everyone was commenting on the quality.
What more can you ask for? Thanks a million Tuxedo by Sarno.
from time of pickup and the woman helping me was very courteous.
I really appreciate you guys thank you.
got alot if compliments and the staff was so helpful.
The suit arrived just two days before the wedding.The pants and jacket were too tight. The pants were too long. I was very uncomfortable the entire night!
Even when somehow my shirt didn’t fit, Shannon was able to order another one for me and got it in the next morning so there wasn’t an issue for being ready for my wedding.
I was so happy with how everyone looked for the wedding and the store employees we fantastic! Everyone was very helpful and returning the tuxedos was a breeze. I would highly recommend Tuxedo by Sarno to anyone looking to rent a tux or suit any time!
Very caring about the fit. Would recommend to all who require tuxedos.
and the service and fitting went smoothly.
The ladies were very helpful and sweet even though it was a little busy. I highly recommend them. Great service!
Thanks for taking care of my tuxedo needs.
The girls were so helpful in picking the appropriate style with accessories! The service was outstanding and the tuxedo was perfectly packaged with everything you need put into one garment bag. Harry looked so handsome and the process was flawless thanks to all of you! We will certainly be back and will recommend you to everyone we know.Thank you!
when we need another one!! Thank you so much for getting our son fitted with his suit/tux. Thank you team Tuxedo By Sarno!!
Great service. The Staff eased my mind and helped me pick out a great Tux.
Lisa and her team were amazing. She is so knowledgeable and genuinely cares about what she does.
And I feel that Forum handled this better than I had anticipated. I had used Forum three times in the past for a full tuxedo rental and was very happy. This time I just needed a shirt, tie, and suspenders for an 8th grade formal. There were a few bumps along the way, mainly with size, but that seemed to work out. Unfortunately, the suspenders were way too big and didn’t have a tight enough clasp. I was disappointed, but my son was content- which was all that mattered. Upon return I mentioned the issue and was apologized to and credited for my rental. I would use them again for that reason.
Tuxedos were last minute adjustments and we were stressed about everyone getting them on time. I suggest making the second fitting window more open such as two weeks or three to make the process smoother.
and super friendly and professional staff.
and that every part of my tux fit perfectly on pick up. I had the same experience last year too. Thank you!
Awesome service from Judah!!!
Sales people were very helpful and friendly. Tux was just as ordered and fit perfectly. Thanks for making my 1st prom an amazing night!
Everything was great. From the very beginning the woman was helpful and pleasant. The shirt was to small, they had a new shirt the next day, excellent service. Definitely recommend and will be back if I need rent again.
Thanks for putting the shine on some older guys. Thanks.
staff friendly and attentive. Great job!
I asked to rent a tuxedo and a tuxedo I received.
I would highly recommend them! Great quality products and top notch customer service.
They were very helpful. You have a great system from selecting the correct tuxedo, measuring, pick up and return. Thanks for great service!
I’d recommend you guys to anyone who values a nice showroom, friendly expertise and flexibility. Really happy you are so close to us!
Will definitely use them again.
Very happy with timing. Would highly recommend.
Your staff was wonderful and my son looked so handsome.
The entire team at Tophat in Whitehall was so helpful. I would highly recommend them!
There were no issues with the size and it looked very good.
friendly and professional. Thank you!
Your staff did an excellant job of taking my sons measurements. Will definately be back and would highly reccomend you in the future. Thanks for a great experience!
I had prom Friday June 1st and my tuxedo was ready the Thursday before, when I got to Dante Zeller for my final fitting, my tux fit me perfectly and it looked amazing. Throughout preprom and prom the tux was very comfortable and I didn’t get too hot in it even though it was around 90 degrees. Thank you for this positive experience and I will definitely be using this company for my next prom. Also, out of all the tux rental companies I had called to ask for rates, Dante Zeller had the best price overall.
When adjustment was necessary it was taken care of promptly. Everything was ready with plenty of time to spare.
The pants came in too short and they fixed within 24 hours.
Would recommend to any person looking for prom tuxedo!
We had a hard time finding the right size shirt. The girls were wonderful and able to get a second size in last minute.
There should a better system when picking up. Three people were helped before us even though we were there first. It was not clear that there was a sign in sheet.
pickup was fast and tux was great
We will definitely be back for next year’s prom!
Excellent customer service! The Tuxedo selection he made was a hit at Prom.
The staff and service were excellent. The attention given was above the bar, but the suit ended up to be uncomfortable. I blame my body style for some of that but the pants seemed short and the shirt sleeves were short also. I needed wide shoes but giving me longer shoes did not solve the problem. They were painful the entire night. Once again, I should have said more at the fitting but the shoes made the night difficult. Lastly, I felt the prices were expensive. Having to rent two, one for my son and one for me, made this wedding a hard pill to swallow.
and perfectly pressed and shiny shoes all ready to go!
Thank you very much!
The wrong size pants were ordered but the correct pants came in the next day.
even before the posted opening time. His service was deft and efficient, really felt at ease with Steve’s chatter and explanation of what he was doing. Highly recommended!
My son looked very handsome. Thank you Frank and Lisa for your skills!
The customer service from Nora was exceptional.
Thank you Frank and Lisa for your skills!
She had to assist several clients at one time and yet she was able to give my son excellent customer service. She was professional and personable, she made this a great experience for my son. Can’t wait to see him in his tux!
very flexible. Greatly appreciate all of the help
No hassles and great quality. Friendly customer service
My fiance and I had originally scheduled our wedding in 2014. We had a few losses in the family which prolong the wedding but, when we did come back to reschedule the wedding and set up the new suits, the service was just as great and as we were told the prices were held for us. The attention we are given was personalized and it meant a lot to have the full attention on us. I would recommend tuxedo by Sarno to others as well.
Your experience and knowledge helped me pick a great tux for my prom with very little stress– ’cause I already had enough. I looked great in the tux, I was comfortable all night, dancing and partying and will recommend you to anyone who needs a tux. Thank you
Did not measure that accurately.
worn. Otherwise good customer service.
that I couldn’t change the color of my tux. I was told only the bride or groom have to make the change. I told him I was the Father of the bride and did not want the same color. I had to text my daughter and she had to call. The one person was very nice to work with when I picked up my tux. I think her name was Tina. My tux was ready a day late so I asked if she could change the drop-off date and she did. But I didn’t need it.
and excellent time in fixing size issue before the event.
The tuxedo fit perfectly and the shoes were as comfortable as sneakers. Great job.
Great social skills. We would definately return. Thank you.
and im not one to usually wear tuxes so i thought it would be uncomfortable, but it was a pretty good, comfortable fit.
The service was quick and the employees were informative. Had a terrific experience.
with their suites and my original tuxedo had stains on it.
and looked amazing. I hate dressing up but I was definitely comfortable.:)
and efficient from fitting to the return. If I need a tux again, I’m using Dante.
very comfortable material, ready for pick up in a quick and timely manner.
were too big on me, so we had to send out to get the right size 2 days before the wedding. The correct sizes were received on time, but it was an inconvenience. The rest of the party also experienced similar issues. I used Sarno in the past for my wedding, and had no issues. The most recent issues could’ve been due to newer employees who didn’t take appropriate measurements.
and they gave me the look I wanted. I was really pleased with how great my Tuxedo fit me.
but when it comes to fitting it what’s a lot of issues besides they size you for when your stuff comes in it’s a different size than the size they originally size you for
I’ve rented in a month and I couldn’t be happier. It was an easy process and everyone there was very friendly and encouraging. When trying on both suits (which fit perfectly) the staff made me feel as if I was born to wear it and that is always re-insuring especially when I’m not the type to wear suits often.
We called to get information. They couldn’t have been more helpful and answered everything we needed to know. We walked in and felt welcomed right away. The girl who took care of us and took measurements couldn’t be more sweet, kind and helpful. She was great. We will be back!
on the sleeves, other than that everything was good.
AND THE COMBINATIONS AND AMOUNT OF SELECTIONS WERE GREAT
timing was bad. My best man didn’t get his tux in to try on until the day before the wedding. Mine came in Tuesday, the guy who tended to me rushed me through the fitting and said everything was fine. I didn’t feel comfortable about it so I ended up going back after I got home to try it on again. Turned out I needed smaller shirt, pants, and vest. This didn’t get in until the day before the wedding as well. Just added unnecessary stress when we already had enough to worry about.
which I appreciated. The person working was extremely helpful!
or emails saying my tux was ready. It came in on a Wednesday two days earlier than they said to arrive. Thank goodness I called three times on Friday or I may have never received a tux.
from them. Very nice suites. Picking up I had to wait a few minutes because only one person was working.
and helpful. Everything went smoothly and will def recommend to others.
Besides spelling my last name wrong that I asked them to correct (not a big deal), when I received my tux for my wedding, the white button up shirt had stains on the sleeve and other parts of the shirt. Also, there was a scuff mark on my shoes. I would think that the Groom is the most important one to make sure all articles of clothing were in the best shape. Two groomsmen had to get their jackets resized the week of the wedding because they were too small and one of my groomsmen got an attitude from someone at the Selden location when his shoes were too tight and had to change them.
Luckily, everything was resolved in time for the wedding besides the scuff mark on my shoes since I did not notice it until the morning of the wedding. However, be advised if you choose to still go with them to triple check everything since it doesn’t look like they check everything.
Tux and shoes in perfect condition. Competitively priced. Will use again for future events and recommend to friends!
I could not fix it. other than that good service, good quality.
The tuxedo gave him more confidence.
We will use them again for our future engagements!!
The staff here know style and take the time to suggest great cuts and coordinate options.
and asked if you could help me, and you did. So grateful!
and me and my girlfriend matched nicely thanks to you!
Very helpful staff. My son looked great! Thanks.
I had gotten tuxedos for my groomsman and I for my wedding. Not only was I helped all the way through the process but all staff was polite and patient. I was even able to borrow a bowtie for my puppy who was also in the wedding. I looked amazing and the tux fit perfect. It was stress free compared to all other places I went to to find a tux. I am very grateful for all staff at the Whitehall location and for making my wedding day for my wife and I very memorable.
Another great experience at Top Hat!
and very courteous a pleasant experience.
Only problem was a button came off the vest.
at my last fitting. Took two days to come in then a button fell off when I put it on
Everyone was very polite however the first pants were a 28 when he is normally a 34/36 the second pair picked up, the length was too long and the vest had a stain when he put it on
I used Tuxedo by Sarno for my Groomsmans tuxedo’s for my wedding this past weekend, and they were excellent! Juan at the Smithtown, NY location is a friendly, knowledgeable professional and had every Tux fitted perfectly. I would recommend them for any occasion, and will surely be back again. Thank you!!
We ordered two tuxedos for back-to-back junior prom nights. Ezra looked truly handsome and spectacular! It really meant a lot when I returned the tuxes and everyone in your shop asked how the prom was. We will definitely be back next year!
Excellent customer service! Thanks SO much!
.. very friendly and knowledgeable .. The fit of the suit was like it was custom made for him .. He looked great at his prom .. They helped him put together a look that got a hundred compliments .. I would rate this Sarno with a 10 👍🏻
and helpful, they assisted me towards just the right tux
I can tell this place is the way to go.
Very helpful in everyway Possible!!! Thanks you!!!!
they were very helpful and made me feel comfortable with the tuxedo.
I got plenty of compliments on how good my tux was
I felt like I was the only one there when I was working with the salesmen.
and the customer service was great. I would highly recommend this place.
once again. Style, class, and professionalism without a hefty price tag is what everyone wants and you provide that. Thank you
They did a great job at a busy store @ the fitting/pick up.
Great selection of extremely fashionable formal wear. I wish I went to more Black-tie events, so I could sample more. Just a repeat of the service and selection that I’ve come to expect from Sarno’s through the years.
Tux was great and Customer Service was wonderful! Thank you for making this process so effortless!
you guys were really good Mark was a pleasure to deal with
thank you i loved the color and i got lots of compliments thank you again
Everything was great and we couldn’t have asked for more.
Staff was friendly & helpfu!
Very good service.
Was notified via email to pick up the tux when it was ready in a timely fashion and the return date was specified and easy to execute. 4th time renting from here and always happy with the results.
I wasn’t happy that I wasn’t able to match my vest with the tie. otherwise, everything was great.
very professional and helpful! Will highly recommend you for future events.
and the customer service was great. I would highly recommend this place.
I used Sarno for both my brother’s and my own wedding. Staff is very friendly and helpful. Would recommend.
Everything was ready when I walked in and the employees were extremely friendly and helpful
Original pants arrived with no button. Had to go back next day for new. Those had a hole in pocket. The ladies in the mall store were all excellent!
Thank you so much, from the fitting, to trying the tuxedo in to picking it up it was a great experience , looking forward to the prom again next year . They help me picking up the best option for me ( and they had plenty ) and the Tux fit great.
the help was fantastic and inviting, thank you very much.
Wouldn’t go anywhere else for formal wear!
Perfect! Thank you!
I felt like Barney Stinson.
with service. Very professional and friendly. Keep up the good work.
picking out suit. Helped us so much. Pick up was little crazy but I understand 6 proms
the whole night and the service was wonderful every odd color ever needed is there including camo
Anthony was extremely knowledgeable and very helpful. I rented 2 tuxes for my oldest son to go to his GF jr prom and his Sr prom. Looked beautiful for both. Will be returning for my other 2 sons
I would go and rent a tux there again they r very nice and helpful
amazing expirience..great staff,,,awesome service ..
the tuxedo came in perfectly. The only bump was the bow tie – a different one was sent than what I was promised because it didn’t come in that pattern(even though I was told it did). While I was disappointed, they worked with me to find a good second choice so overall I was very happy.
Matched my girls dress great – Great night
Thank you Sarno
Thank you so much!
except speaking with other people seems I paid a lot more for the tux then they did and it was the same brand and design. This is my 3 rd yr in a row renting from you, so I am a repeat customer.
workers!! I just wish I received the items earlier than I did in case anything hadn’t fit
but, i had to call multiple times to check the status. The woman was wonderful who assisted me. You need to stagger pick ups and not make people wait til last minute. Kids work nowadays after school and it makes it difficult to pick up less than 24 hrs before an event. Thankfully everything fit as i, the parent picked it up without a fitting. It stressed me out as a parent but everything worked out in the end. Also was to give a shout out to the gentleman who initially fitted him he’s an asset to your company…
Well we were supposed to get a email on Monday or Tuesday it never came the prom was on Friday so on Wednesday I just showed up at the store. He tried on the tux and low N behold the pants were to short. Well the tux was in the store the whole time. They just had the wrong email it wasn’t even close to mine. Then to have it said to I must have put the wrong one on the card. Well I was a mistake by the workers in the store. Well all was well and my son had a good time. But you can see why I couldn’t give u a 5 star rating.
Button came undone
Should have been tailored.
and wrinkled. Looked like it was never pressed from last wear. Not happy with the value for quality tux we received.
Not sure if we will return
but they were black and could not get the right shoes in time for prom but was reimbursed $20 for the mistake.
and so was my shirt
Came in 2 weeks before prom for fitting. I had to call Tuesday (prom was that Saturday) to see if it was in to try on. Women looked for my name and stated it was still processing. Received a call Thursday that tux was in. What bothered me was that friends of mine took their sons in the last minute and had their tux way before I did. Prices were also outrageous…..but was very happy with the end result.
She really took the time to match tie/vest to my prom date’s dress. Great PERSONALIZED service, especially over larger chains like Men’s Warehouse, etc. Highly recommend.
very friendly, juan was great, overrall great experience
helped us find the correct fit for my out of state father in law… not an easy task. Gave us 2 jackets & 3 shirts. Probably should have also provided a variety of vests but they delivered 2 more to our hotel for him. Worked out very well. Definitely would recommend them highly.
with his selection. Consultant was very knowledgeable and personable.
as we were renting two tuxedos for two occasions. My son Corey and I were very pleased with the friendly service we received at Dante. We will definitely share our experience with Corey’s classmates.
It was a perfect fit and I felt very comfortable and dressed appropriately for the occasion. I was very pleased with my rental tux.
we got in and out with no issues as busy as they where the ladies where great
Can’t wait to go to the Prom!!!
Very convenient evening hours.
to work with. You guys helped make everything for our day as perfect as possible. Thank you!
Everyone made it super easy and was very helpful with everything I needed.
and was ready well before I expected. Great customer service as well
the staff was friendly and knowledgeable . Definitely recommend going there :-).
The plaid suit got the reactions I was hoping for! Thank you!!
This place I’ve been to when it was in smithtown for my junior and senior proms. Now I came back for my girlfriends best friend wedding and wow! The young gentleman in the store to help me was great and very professional and truthful with me. Everyone at the wedding said my girl and I looked awesome. I recommend anyone looking for any formal wear or tuxedo to go to tuxedobysarno!
One of my groomsman from out of town attempted to pick up his up his tux two days before the wedding and discovered the pants didn’t fit. The store overnighted in the corrected size and made sure he received it in time for the wedding.
Both employees were fantastic!
with grey tux and it looked great.
It was not tried on at pick up. I noticed no one did. My son is slim & the shirt was huge & sleeves too long.
had so much fun thank you so much for the help