As a company, our number one priority is 100% customer satisfaction in service and product. But the question came about: How will others come to know this about our company? We needed to ask you, the customer: How did we do?
The feedback has been incredible. Across a network of 40 locations, spanning across the northeast from New Hampshire to Virginia, we received thousands of replies from customers like you about their experiences. Thanks to you, others can now read about your experiences and make a confident decision in renting formal wear.
The sales person was totally involved and informative
They made it kinda fun in a way. They were very helpful & friendly and the variety of suits was a ton!
Measurements were perfect, the tux was beautiful and the location is really conveniently located. 10/10 would recommend for rentals here on out.
for all your party’s needs good pricing and the quality of the TUXEDO are fantastic.
and informative in helping me and my fiance plan our big day.
the measurements and the fit was just right. Thank you much
Christine and her staff did a fabulous job! All the final adjustments and changes were handled without missing a beat! Thank You!
Will recommend to others.
Excellent service, knowledgeable staff, amazing fit on the tuxedo.
The customer service was awesome. I reserved another tuxedo for next month.
I don’t know who the women’s name was who helped my son when he came to try in his tuxedo. But she was great. So helpfull. Thank you
Would recommend them to everyone!!
Joe, who works the front and owns the franchise, was amazing. He can guess your size for every measurement just by looking at you! Him and his wife have great rapport with their customers and you feel like family as soon as you walk in!
Gave me professional opinion on what looked best.
Will definitely recommend this place due to the great service. Thanks Jack!
The sales lady was so helpful ! Will def recommend to friends
Our sales women was wonderful. Would definitely go back again.
The young lady who took my measurements was amazing, she was patient, smart and helpful.
Everyone I met was helpful and made the whole experience a less anxious one.
The employee that handled the measurements and entire process made everything very pleasant and easy to understand
Great service friendly people
Great job. Staff was accommodating and could not be any nicer.
Zeller was absolutely incredible! From the minute we walked in Stacy helped us with every single thing we needed to have the perfect wedding!
Mark is fantastic ! Very helpful and funny. Highly reccomend for any occasion .
Thank you so much for all of the help!
I will definitely be using your services again
Stacy and the rest of the staff are great. Went to this store 10 years ago to get fitted for my brothers wedding, and had such a great experience, that I went back for my wedding last weekend. Definitely my go to place for any of my rental suit needs
He got rave reviews!! And his shoes were a big hit too! Thank you Iacobucci Formalwear!!
The best part of our latest visit was meeting Chase!❤️
Picked up my tux in plenty of time, it fit fine, didn’t need any adjustments. I had suspenders so the trousers hung in there real well. I was very comfortable the entire day. My tuxedo was very up to date and it was inexpensive. The Hazlet office person was great. I would recommend using them.
Fantastic experience, explained all the helpful details and order of operations.
The entire experience was first class.
All of the staff in the Scranton and Pittston stores were exceptional. They were helpful, courteous and went above and beyond to meet our needs. Thank you to all of the staff who helped me, my groomsmen, and the family members who bought or rented suits/tuxedo’s from you. You made this part of our wedding as painless as possible and we appreciate all of the hard work and dedication
You can always tell a tuxedo fitted by Iacobucci. The jacket accentuates the shoulders and the presentation is always flawless! There is just a pride in your staff and the selection of tuxedos, would never go anywhere else!
it’s like a professional we really appreciate service guys keep going like this may God bless your
there’s 3 family weddings this year my sisters, next month my mom june and mine’s in July. they’re doing all 3 weddings that tells you they’re the best around.
great personality I am highly recommending Iacobuccis to everyone
Thank you for everything.
and even drove me to my car with the garment bag and shoes. He really went the extra mile! Also, kudos to Vondell for his help. Awesome experience
knowledge and friendly staffs
They fit well and looked great.
The staff was professional and attentive. Definitely a place I will recommend to friends and family.
Very attentive to the details. Highly recommend 👍🏻
I received lots of compliments
instructions and great customer service
Thanks for all your help!!!
Didn’t even mind that we took forever to choose, thank you for your patience!
I am really appreciated for Dante Tuxedo!
he knows his styles by heart great guy
Mind you, we are 18 years old now. Weve been in wedding parties, Sweet 16’s and went to a Prom last year. Now its time for our Prom and the staff here has always been so awesome! Jan did great & was patient with me in helping me pick out colors for my prom. Cant wait til April 27th so my girlfriend can see how I look! Pics to come!!!
and has extended tremendous courtesy and information to make the experience the best I have ever had
The sales reps were courteous and knowledgeable. Good job!
..Mike, the gentleman who took care of us , explained all of our options, helped us to choose what we needed based on our answers to his questions, all while educating us on things we had no idea to even consider,..a true professional with an natural penchant for excellent customer service,.. I can’t imagine ever going anywhere else to buy or rent formal Wear.
She was very helpful and nice. Answered all questions we had. She new what she was doing.
Your clerk Lee Ann did a great job fitting me!!!
The left buckle on the pants wouldn’t clasp, so they fell down all night
The young ladies that work in the store are great people.
Lee Ann was great
from this location. The salesgirl (Sam) was professional, courteous and patient and did an amazing job with the fitting and explaining everything. I have recommended her to many friends.
staff very friendly, helpful and informative
Staff members in Dante’s were very professional and caring toward my request. The crew displayed interest with my choice of selection and also provided input toward latest fashion trends. Long story short, their humble approach with guests and and up to date knowledge with suits helped me choose the right pick and keep me up to date with class 🙂
It was my son’s senior prom and to date he’s never worn a tuxedo. Lisa was extremely patient and helpful in showing us all the different styles of tuxedo’s and making recommendations on everything from color, to style, to how the tux is cut and fit. She was extremely knowledgeable on everything!
With her guidance and expertise, my son and I were very pleased and confident on the choice that we made for his Senior Prom!
Lisa was awesome and it was quick and easy ! Thanks so much !
by the way I transformed. And it was all due to your tuxedo. Thank you
of making sure everything is perfect. I used this location for a number of years and have never been disappointed.
I have received so many compliments on the way a lot that day
Extremely nice, knowledgeable, and fast service.
and so far im very happy with everything
I’m actually amazed that there are still amazing caring people in this world and I’m grateful that they work at Sarno.
Thank you again
The ladies there were so pleasant and helpful. Overall just a great experience so far.
I had to get my shirt switched out and it was switched right away. There were so many options to choose from that other tux places did not offer and I was very pleased I was able to pick out exactly what I wanted for my wedding with Tuxedo by Sarno. I will be recommending to everyone I know!
What irritated me was that you sent me an email telling me to come by and get it. When I showed up, store closed. Wasted my time.
Shoes hurt a little bit from all the dancing.
and patient in the process of assisting me for my wedding.
going the extra step to help us pick out colors and styles
Lori is a professional as they come. She is very helpful friendly and a gem to your buiseness.
will be back for next one
The Centereach location put together all the tuxes for my wedding. We had a pretty large bridal party (1 groom, 2 best men, 6 groomsmen, 1 ring bearer & 3 dad’s) and they were FANTASTIC with each and every guy. All my guys said it was a quick & easy experience, but they also took the time out to answer all our questions. We had 2 people from out of state in the wedding, and just to make sure everyone was happy and looking good, they ordered extra sizes just in case. I can’t say enough good things about every guy we met with. Thank you all!
because of your sales person Sin, he was very helpful, understanding and patience with us, I have to say I am very happy with my over all experience at your store.
his name is Sin was very helpful, understanding and patience with us, because of his attitude and professional demeanor I will recommend and shop at your store again.
The fitting was quick and the staff was both friendly and helpful… great combo 🙂 My rental was ready early and fit like a glove. Thanks for helping me look my best!
we really appreciate everything.
Ron makes it an easier decision to be a repeat customer. Makayla was very friendly and great to work with!
for my high school Semi Winter Formal. CJ in the Scranton location was AWESOME!!! He fit me perfectly 30 mins before the store closed. My mom and I picked up my suit on Saturday morning it fit great and I looked good. THANK YOU CJ!! Your customer service is on point. And he helped my brother with pants. 2 thumbs up
Stacy is the best
team Sarno is not only quick and efficient but kind and friendly . This is the 2nd time I’ve used them and will always refer people .
The staff was great with helping Arvel pick the perfect suit for his first semi!
to every detail we wanted, tux fitting was done in a timely fashion!
Tuxedo fit perfect and was impeccable. Service at the shop was the very best!
All items were pressed and in great condition.
Great service and staff was amazing!
Very helpful employees, awesome selection provides everything you need to look your best.
All I needed to do was give them the color of my girlfriend’s dress and they matched it.
and the staff was professional & knowledgeable! Next I will use them for my son’s prom in May!
If there was a problem with any of the tuxedos, they were fixed immediately! I appreciate that. I just wish the prices were better for the junior groomsmen and ring bearers.
Service was amazing ! Thank you !
The ladies there were amazing and are great at what they do! Would definitely recommend Tuxedo by Sarno.
for night to shine it’s actions like that that people take notice of and then in return I hope god blesses your business
and the person helping me was very nice and enthusiastic
I have used this business in the past and would love 💕 to continue. This business is awesome 😎! I have worked in retail management over 10.5 years and I know what it means to have great customer satisfaction and this business depends has excellent customer satisfaction. I highly recommend this business to all my friends and family.
& very professional. They truly wanted to make sure you were confident with all your choices. Thanks!
The customer service representative was very knowledgeable and helpful. She made feel very comfortable.
Clara the manager was very professional and helpful! Thank you so very much.
for comfortable, great service.
Service was great, tuxes were ready way in advance. Anthony was great throughout the whole process.
Excellent service from Carol.
Both folks at the Nanuet, NY store were awesome.
Thank you to Adrienne for her compassion and outstanding customer service.
and help we received. Thank you so much! The owners are amazing!!!
he looked so handsome and had a blast at night to Shine
He had a great time. I am very happy that your organization provided special pricing for this event.
Staff was very professional and friendly. Will be renting again in the near future
We were quickly attended to and able to be done in a very timely manner.
Thank you Carlos!
Found my cuff links I left on the shirt.
Mark took his time to explain what I needed to do. I called in the measurements he requested and everything was taken care of. Slade Formal was very easy to work with. Now all I have to do is wait for the big day.
A pleasure to deal with, quick and easy to get Tuxedos, wide selection
Myself and my fiancé walked in to get suits for the wedding, they made us feel like family!
A great experience with Steve, Joe, and their staff. Could not ask for anything more. Highly recommend to anyone looking for formal wear.
Only thing was the shirt was too small luckily I had a white shirt!
Staff is very helpful. They deserve 5
Excellent customer service
Robert the Owner and Vondell are The BEST!!!
Didnt get the opportunity to actually try it on before I left the store at the second fitting. I was given it and they said have a nice day. Collar of the shirt left a red mark around my neck
at Top Hat 40 years ago and they did a great job! We were back again for my son’s wedding in 2013 and 6 years later we are back again for our youngest son’s wedding . We were supplied with the same great service as 40 years ago. Thank you Top Hat.
When I arrived I was very cordially greeted by all of the staff. The young lady who took care of us, Stacey, could not have been better. She was pleasant, knowledgeable, funny and went the extra mile when dealing with us. I am a difficult size to fit, but Stacey was undeterred. She eventually found my size and put a tuxedo package together that was wonderful. I was so impressed with her that I made a point to mention it to her manager.
contract use and return. All employees I came in contact with were courteous and helpful. I will certainly recommend you to friends and family.
pick our tux and measurements was so helpful, kind and knowledgeable. Thanks Tom!
Very helpful staff!
When we were fitted very helpful and took all the time we needed .
Staff was very helpful and friendly. Thank you all at Sarno especially CJ!
All the Tuxedos were perfect. Thank you
We absolutely love Shannon! She is great at her job and we love coming to see her each year for our school dance needs!!
my son is special needs and everyone was so nice thank you
CJ was very helpful! It was such a fun, stress free experience because of him. We are excited to see everything coming together on the wedding day!
Lisa and her team were GREAT! I am one to do a lot of research on the product and company. I wanted a personalized experience and also wanted custom type tailoring on my Tux. Lisa took the time to answer all of my questions and was super helpful when I made a few appointments with my groomsmen to come and be fitted. Price was phenomenal, support was second to none, end product- the tux was perfect; it looked amazing, fit amazing, great quality!
They will always be my first choice when the attire is needed. Lisa is the bomb!
My fiancé and I went to the store in Dartmouth and met with Alex! He sold us on Slade out of all the other tux shops that we had been too and heard about! He is a very knowledgeable all welcoming salesman. We explained to him what we were looking for and shared our wedding colors with him. I will be telling anyone I know who is looking for a tux and amazing service to pay him a visit in Dartmouth Slade.
Second time using this service.
Mark was awesome! Energetic and very informative!
– Joe and Steve couldn’t have been nicer and provided great information and options to make our decisions much easier.
He provided us with various options and helped in selecting the right tuxedoes and accessories.
Mark is the most professional, down to earth, awesome guy to work with.
The Denville NJ sarno team rocks!
I have been satisfied more than once in last minute situations. Mark is most accommodating and exudes professionalism.
The staff was very helpful and provided valuable input.
The gentlemen at Tux. by Sarno were consummate professionals. Would absolutely rent from you again.
after a brief discussion of what I was looking for I was recommended a beautiful Tuxedo for my affair. My experience so far has been exemplary.
Abbi was very professional and informative with the measurements for our fittings.
Mark was very knowledgeable and easy to work with. He gave us plenty of options and made sure we received everything we needed.
The gentlemen was very tenative to my family when came to get fitted for their tuxedo Dec 30, 2018. He was very polite and informational about any tuxedo we had questions about and also gave good advice on a few things.
Hassle free, Great fit.
Great tux and great service.
Everything fit perfect ! Highly recommend!
from bow ties to pocket squares. My husband and his groomsmen and guests who rented tuxedos looked like hollywood stars on our wedding night. The front desk staff were very accommodating. Stacey personally helped us and she was amazing, very knowledgeable and patient, and ordered extra accessories to make sure we liked how everything looked at the try on! She made our experience extra fantastic! Will be back, would recommend.
would definitely use again for formal event.
Very helpful and personable.
we would be able to try on Saturday morning and any issues would be able to be fixed that evening….only to be told after 6/7 suits had issues that due to holidays hours had been cut and I would not be able to pick up until Monday morning the day of my wedding….
Great look and Quality. Thanks again, Jay
Vera was terrific
CJ was very helpful with my son picking out suits for his wedding/ party.
Gave the wrong color shirt. Had to come back in to switch.
once more doing business.
Carol is great to work with.
Anika is the best!!! Thank you for making my experience pleasant…all I had to do was show up and you took care of the rest. Thank you again!!!!
you can tell mark loves what he does. He was very knowledgeable and made our shopping experience very easy.
when getting fitted for a tux. Had me come in for a second fitting to make sure I was happy with the fit of pants, jacket, and shirt. Very flexible when changing options and was ready on time. Great work done here, which is why I keep going back to them!
You worked with me as much as you could and because of you, my wife and I had a very successful day. Everyone looked and felt great!!! Another thing I must add is that everyone at this store were very professional. Thank you!!!
Very professional and very helpful! Will definitely go back again in the future!
AND EXCELLENT CUSTOMER SERVICE
and helpful in every way.
I looked good as a groomsman. I just would prefer another day to return the tux. It can be tough getting the tux back after going to a wedding. 1 more day would help.
I have been going to Tuxedo by Sarno since high school. Prom, weddings, and finally yesterday, my own wedding. Everyone’s tuxedos were handed out the week or day before the wedding. When my groomsmen tried them on and things didn’t fit, they had the correct sizes for them within a few hours. On the day of the wedding, we had one guy rip the adjustment strap of his pants. A quick call and trip to Sarno solved the problem, and within the hour, my groomsman had a new pair of pants and didn’t miss any of the pictures that we took before the ceremony. If you’re looking for quality customer service and top notch problem resolution, look no further. I’ve heard horror stories about the competitors, but I have nothing but great experiences going to Sarno.
with Sarno. The only thing negative from out end, unfortunately, the groom did not have any button covers or cuff links and it was too late to go get them when they noticed. He borrowed his from another groomsman. Other than that, everything was great.
Fantastic service at the Sarno in Scranton. The tuxedos for my wedding were nice and we received a great deal. Thanks!
Would recommend you to anyone in need of renting a tuxedo or even just looking for a nice suit!! Thank you!
Lovely people. You explain what you want, and they cater to your convenience. 💯💪🏽
And I must say the customer service here is totally outstanding. And all of my formal events that I attend, will also start right here.
Face it you can get your formal wear just about anywhere. Carol and the rest of your staff were awesome that is why I would go back there again.
Rudi’s is the absolute best!!! We used them for our wedding and they were so helpful, nice and made you feel so welcome and comfortable. You can tell they love what they do. I would highly recommend Rudi’s!