As a company, our number one priority is 100% customer satisfaction in service and product. But the question came about: How will others come to know this about our company? We needed to ask you, the customer: How did we do?
The feedback has been incredible. Across a network of 40 locations, spanning across the northeast from New Hampshire to Virginia, we received thousands of replies from customers like you about their experiences. Thanks to you, others can now read about your experiences and make a confident decision in renting formal wear.
CJ was an excellent representative of your company.
and cooperative. Easy fitting procedure.
Adrienne was awesome! My fiancé and I love the tuxedos, I can’t wait to wear them!
on top of everything to make sure that your rental experience is stress free.
of a family member. A bit out of sorts, I went to Slade Formalwear where I was greeted by “Mark”. I explained what I needed and Mark proceeded to assist me in a professional yet empathetic manner. When the suit was ready for pickup I was promptly notified and before leaving the store Mark requested I try on the suit in order to ensure everything fit perfectly. I was completely satisfied and would not hesitate to use Slade Formalwear in the future. Thanks for the great service Mark!
Great job, everyone was ready and more than willing to make sure everything fit like a glove!
I hope recommend to my friends in the future
Great service by everyone, and with special praise to nancy.
They were very helpful with our order. Thank you
at Sewell store. 8.5 left, 12 right. Didn’t realize until day of wedding. My mistake at the fitting also for assuming it would fit. A great outfit otherwise. Philly store was phenomenal though.
Quality of the tuxedo was beautiful.
Everything was perfect…the tuxedo fit and looked fantastic! Thank you
Entire staff is friendly and professional.
Great service, the man taking my measurements was very nice and worked very efficiently.
good experience. its been 40 years last time I was there.
Not greeted or acknowledged until after scheduled appointment time. They seemed extremely short staffed and overwhelmed. Color swatches should be made available.
I really am thankful. Carol is a life changer and super talented. Thank you so much and I will be a returning costumer.
Would rate more stars if I could. I needed a Tux for a Black Tie Wedding I was invited to. I first went to another local Tux place and wasn’t getting a good vibe. That’s when I called Sarno, so glad I did. Couldn’t have a better experience. They make you feel so comfortable, you would think they were family. They take the extra time to make sure everything is perfect. Was happy with the price, much lower than the first place I checked out. Will be back next time I need a Tux. Thanks for making everything so easy!
I would definitely recommend to friends and family!
Robert at Elephants trunk is amazing. My tux fit me really well and was very comfortable. I can’t wait till the next time I can wear a tux. I will absolutely recommend Tuxedo by Sarno and Elephants Trunk . Thanks for the great memory!
Service and sizing at Amboy location was good. Quality of materials not so much. Groomsman shoe broke
Couldn’t do it without CJ. CJ is so very knowledgeable about so helpful. Thank you CJ!! Your the best!!
accommodated all my requests and were polite. Only issue is I had to go back for my shoes after I left the store as they forgot to give it to me.
( the buttons on one cuff were on the wrong side and could not be buttoned).
CJ has been a fantastic help. Extremely professional, attentive, accommodating, and has always been willing to do anything he can to make our events the most memorable. I wouldn’t hesitate to make him my first call for my future events.
Lindsey and her father were patient and helpful with every decision I had to make. There was plenty to choose from and the prices were competitive. This is the place to go if you need formalwear.
the process was simple and I was happy with what I picked out. It fit great and I received many compliments. 10/10 would go again.
or Sunday when ordered tux. When we picked it up there was a tag stating it needed to be returned the next day (Friday) with the time of 10-4. Took the tux back at 11:30 was very upset to know that they did not open til 12.
I highly recommend the team at the 5th Av location in Brooklyn. I was assisted by Carlos, a professional from start to finish. He made me feel as we had been friends for many years.
an hour and during the ceremony. Was very uncomfortable the entire reception. I’d like some kind of refund
and they could not schedule an appointment until after my son’s prom had taken place. We went to Tuxedo by Sarno the next day and were immediately taken care of. The staff member at Tuxedo by Sarno fitted my son right away and was professional and courteous. The tuxedo was ready for pickup a week before the event and looked fabulous. We will definitely use them again next year for the senior prom.
My friends and I got our suits for prom with no issues. Mark was amazing and Lindsay helped color matching with our dates dresses.
Quality product and staff. Great prices.
We were helped by Isaac. The tux arrived quickly, so we had ample time to address any issues. There really were none. Didn’t love the black bow tie that came with the suit. It looked a little frayed and worn. I’m sure others wouldn’t have noticed. We did end up replacing that.
Jim, who sized me for a tuxedo, was extremely helpful and informative. I wouldn’t hesitate to use Dante Tuxedo in the future. Very pleasant experience!
It fit amazing and was a great choice for Dom!
Prompt and friendly. Overall great experience.
Customer service is great. However, defective suspenders and short shoe laces made the Tuxedo difficult for the entirety of its use. Several members in our party had same issue so that was disappointing.
No complaints whatsoever in customer service or the final product. Thank you!
Great customer service. Thanks ladies
Thank you so much!
It was very busy in the store with all the young people and their prom, but the staff was great and took care of us and we looked great that day. Thank you to all and we have another wedding in September so we will see soon. Thank You again to everyone in the Linden store.
She’s an absolute gem and an asset to the company.
Second shit was also tight. Was given a 4XL regular. Needed 4XL big. Had no room and had to wear my own shirt. Pants and tuxedo itself fit well.
Thank you Dante Zeller tuxedos by Sarno team.
about suits, everything was tip top! All around great experience, sharp looking suit. Happy with the customer service.
which I then helped me have a blast at prom! Say hello to Prom King 2021! Thank you!
but the jacket button came off immediately after it was put on.. very disappointing
Very efficient and pleasant staff at their Scranton location. Much better than I experienced in the Lehigh valley when renting a tux at men’s wearhouse!
with the suit had stains all over the front of the vest. Unfortunately, the suit wasn’t ready until the day before the wedding and we didn’t have time to get a replacement vest. I had to wear the suit jacket a certain way so the stains didn’t show. I was refunded $50 but there were issues with nearly the entire bridal party and their suits. Very unhappy with their service.
Great service…
Excellent sizing. Got several great comments on the tux. Excellent job overall.
The woman that works there at the Secaucus store is a great and attentive person! She is an asset to your company! She is very knowledgeable too. So happy Thank you
Junior prom last day of school on a Wednesday night looking sharp in Tuxedo by Sarno! Thank you and Page Six for another successful tuxedo rental!
Top Hat never disappoints.
The 2 Ladies working at this location, are super nice and helpful!! Thank you : )
I was a walk in and was taken right away in the middle of prom season. Tux came in in 2 days and fit perfect. Such an easy process.
helpful and really care to make you look your best! Thank you
The store, staff, knowledge and overall experience was great! Our son looked as handsome as ever! The only issue was the kerchief wasn’t included (mistakenly) with pickup. We didn’t realize until we saw the pre-prom photos.
It was a wonderful experience, especially going upstairs and meeting Rudi.
Amazing customer service, the gentleman and woman who were working the night of the 8th of June were amazing.
Very professional.
Great customer service and communication. Couldn’t have made the rental process any easier or more pleasant.
The suit was wonderful; I looked amazing.
The beautiful ladies who helped me we’re exceptional.
Suit was clean and arrived on time for my event.
Loved the customer service at the Linden, NJ Store.
I was able to get exactly what I was looking for with their help.
Only recommendation would be to have tuxes available sooner than one day prior and give more than one day to return.
Great experience!
Couldn’t ask for a better experience!!
2 buttons popped off. Other than that the experience was pleasant.
Made it so easy very busy time in my life they gave me all the suggestions I needed get me in a great suit more like a glove great staff All Around great experience
U2 were awesome. See u soon, thxs 4 everything, Gary
Everyone was friendly and helpful and the suit and shoes that I rented looked good and were very comfortable – from the wedding right through to the end of the reception!
on a simple tux for my son. Wish I had the time…
It helped make my daughter’s special day even more special. One problem was the pants. I tried the tux on at the store and it fit but I didn’t realize that, by moving around, the pants would always slip to my waist, so I was constantly pulling them up. I would suggest packing the tux with suspenders so the pants don’t slip. The store I went to had only one clerk around and she couldn’t give us the attention we needed.
Dot was awesome at the store, not sure where the problem was, pulling Tuxedo’s at the warehouse. But Auden Wulf’s Tux pants to short, shirt to big, that in-laws tux’s where wrong too, but all was corrected prior to wedding, just down to the last minute, Thank you. Philip Farber (Father of the Groom)
to the fitting!! Joe and his team make it effortless! Wouldn’t go anywhere else for formal wear!
Will was amazing! We specifically asked for him because another mom told us how great he was with her son with special needs! Will even figured out that our son is so into sports and chatted him up about the Bruins while measuring him to help make our boy feel more at ease. Thank you, Will! You are the best!
The ladies that worked there were so helpful and efficient. Even when it was rather busy when I went to try on my tux, they handled everything so well. Not to mention, I looked great for prom and everything fit perfectly. I will highly recommend you to everyone!
I rented a tuxedo for prom. It fit perfectly. I also felt so welcome by the employees. But everyone working there made sure I felt comfortable.
for a different size pant and adding a vest!!
Amazing team at Page 6 in Skippack, PA. Pleasant, friendly, knowledgeable and I would highly recommended! Thank you!!
The tuxedo and accessories were superb for my prom. Thank you so much. I will definitely be back!
Love Mark and his daughter; they treated my son like royalty…look forward to when we can use them again!
Suit was comfortable, fit perfect and well made.
And the customer service was excellent.
The service was excellent.
Always a pleasure to do business with Dante Tuxedo.
Every employee showed that they knew exactly what they were doing and excelled in doing so. Would definitely recommend for others.
Used them for years and always came through!
From the selection to the fitting to pick up & return. Highly recommend!!
Amazing! It was perfect! Thank you!
Apparently we were fitted by an employee who didn’t know what they were doing. In the end it worked out fine , but the added stress and extra trips back to the store were a lot.
Her recommendations were on point. It would be great if you hired another employee like her to give her a hand. She was busy when we were there….which is nice to see in our return to normalcy.
🥰 #MHS #SrProm2021
needed to switch my shoe and they did it with no issue or delay.
I was very impressed with the people that work at this store. They were very helpful while being understaffed. They had a lot going on, but were still professional and personable.
Employees and employer are always so pleasant and efficient.
Which respects was at all times. The provide of information was very helpful
but the tie system is kind of dumb. Most people going here are at their lowest, 16 years of age and having a buckle tie that doesn’t even properly go around the color is not worth the $200 I spent on prom. We know how to tie a tie. Secondly, the button up shirts top button was already too tight, and the lady gave me button extenders but all they did was dig into my skin more. 3 stars.
Alex was a real pro.
The guy that was helping me was very nice and funny.
I have submitted a picture of the bride and groom… Michael and Kelsey Casari
I bought a black tux there for my wedding day and could not have been happier. The tux looked great and it was very comfortable. I highly recommend Sarno!!
cause the old man had my measurements wrong …but the team was able to find a smaller jacket ..but the shirt was to big still
Very patient as he was still deciding and he walked away feeling very confident in his decision. Thank you!!
the service and flexibility is second to none
for tuxedo vest and tie rental. Carol was wonderful to deal with.
and will definitely go back 10 🌟 ⭐
Keep up the great work.
in reserving my son’s tux for his junior prom. The tuxedo and fit was perfect, Sales associate was incredibly helpful, will definitely return there 🙂
I would recommend them to anyone! Thank you for making my Sons prom experience hassle free!
matching my sons tux to his dates dress and the service was perfect.
Adrian is the BEST at what she does she was very helpful, pleasant with her disposition and demeanor. She very useful with all of her knowledge of the products! Thanks
Rented a tux for my son for prom. staff was extremely helpful during selection process and fitting and the tux looked great. Everything came exactly as expected.
We were seen straight by a very friendly knowledgeable lady.
great service my son tux is perfectly fit on him. Highly recommend ❤️
The tuxedo was nicely fitted. Highly recommend!
The courtesy, professionalism and excellent measurement taking skills makes this the kind of business that keeps the customers coming back for 25+ years. Thank you.
Thank you so much.
The tux was very nice and fit well, and it came in a week early so we were able to avoid a last minute rush to pick up.
Everyone is so respectable and honest. And as always, treated as family.
Hands down the tuxedo rental experience to date.
I really enjoyed my outfit for my special occasion.
The woman that helped us was a pleasure to work with. I wish i got her name.
The woman who helped us, Chanel was fantastic. The store was very busy but she kept it together and got to everyone and was very nice and efficient.
the girl who waited on me was very helpful and professional…
Not disappointed. Nice and friendly. Nicely fit and work good with the youth. He looked handsome in his suit.
The whole experience was first rate! The tux was available exactly as promised. Rusty was professional and pleasant. He even taught us a few things about wearing a tux!
Great service at Page Six!
Page Six never disappoints! They are always very courteous and professional and they made the experience very easy. Thank you!
The people in the store were very friendly and accommodating to all needs.
Great experience! The sales lady helped me pick out a nice tux. Thanks!
Everything fit and was good.
other then having my tux the day before I needed everything was good hope it’s not done for my wedding coming up and making people rush around before my big day
I would recommend this store to anyone and will use them again
thanks so Much. Thanks Nick
I’m definitely going back to DANTE
On time with top quality and super professional. I highly recommend Tuxedo by Sarno.
not a store employee so thank you again
Would have given 5 stars however the shirt color was incorrect. They corrected the mistake and made it just in time for event.
Pleased with your service. Thank you for making everything from start to finish so easygoing. ⭐️⭐️⭐️⭐️⭐️
Excellent service through the entire process. We will definitely be back.
We’ve been using Dante tuxedos for about 30+ years, and never disappoints, always has the latest fashions, and staff is courteous and friendly, also with the pandemic, very careful! My son Looked GORGE!!! Thanks guys!
We were undecisive with some colors and styles, but her assistance was beneficial in helping us to make an informed choice. Thank you,
welcoming and friendly i will definitely come back and will tell all my family and friends.
Overall a great place to go in need of a tux or suit and employees are very nice, respectful, and welcoming
Great service, made me feel very comfortable with my selection and was easy to work with.
it did take over a year before I was able to wear it but the wedding finally came. Everyone at Dante Zeller’s was very pleasant and professional. We definitely recommend.
I will recommend your company to friends and family.
We had a great experience. The woman who helped us is always very nice and helpful. We are so happy that this business is there and so convenient for us.
When we went to place our order it took 90 min. I am sure it was due to being short staffed. The staff was great
They knew everything that was needed to know and did perfect measurements.
I highly recommend Tuxedo by Sarno. My son, Zach has special needs and Carol Cristelli had so much patience with him. Zach was not easy to fit because his belly is a few sizes bigger than his shoulders and neck. His clothes were ready to pick up 8 days before his sisters wedding. His clothes fit perfectly and he looked so handsome!
The groom, wedding party and brides father used two different tuxedo rental shops (because of where they lived) and had nothing but problems. I would go back to TuxesybySarno in a heartbeat! They deserve 20 stars!
and the staff here let her change her mind and choices with no problem! Our end result was almost flawless and we couldn’t be happier. Highly recommend!
Avery helped my brother & I w/ fittings & selecting a tux last week for his June wedding. I cannot say enough how very impressed I was w/ his customer service. He was very knowledgeable & easily answered all of our many questions. However what impressed me most was that several other parties showed up for fittings just after us at the end of the day; so it got a little busy but you wouldn’t have even noticed w/ how Avery handled it. His quick ability to multi-task & handle multiple parties at once made it so that each party felt taken care of & never abandoned. I’m a career event planner & know from experience how difficult that is to do and do well. Avery was exceptional in his customer service and I wanted to be sure your management team knows what an asset they have in him. I’ll be needing some new suits for work soon & definitely plan to come see Avery for those when I’m ready.
Thank you Carol and Team!! You guys made my wedding so special!
Even though staff was busy, the process went by smoothly and efficiently.
First experience getting fitted for a tux.
My only wish is that you did prom dresses too!! xoxo
The woman that helped us was absolutely wonderful!! Couldn’t of been nicer! Thank You!!
and get everything before event. Came in originally 1 week and a half before event . Would definitely recommend.
Clerk was very polite despite being swamped got us in and out timely.
The two people working at the store were awesome to work with!
Wonderful service, great atmosphere and friendly people. Selection was great as well. It was special to take my son there with his Aunt knowing we both had suits for our wedding party there 20 years ago! Really special!
for my son. Explained current styles thoroughly but let us decide. Pleasant, helpful, and knowledable.
Alterations were spot on. They came in early.
Rental looked fantastic, and felt great! The woman at the Stroudsburg, PA location was also incredibly nice, and helpful!
when we went to pick it up we were just handed the bag and sent home. Well the pants were too long the jacket didn’t even button. So I (mom) had to cancel my plans on Saturday to go with Ryan back to store.
Of course after I called and complained and went back the woman who sent us out the night before was all of a sudden very helpful. Now I want to say that Friday night we go to store at like 5:20 and there was no one in there. On Saturday when I complained that we should have been able to try it on in store she blamed Covid. Again there was no one in the store so I’m sorry just laziness.
Because Saturday it was magically because we were not the only people in the store and yet he was able to try it on and even wait for pants to be hemmed and a new jacket to be found.
So while we did like the First Lady and the second lady definitely had an attitude change after I was mad and told her so the tux looked very nice on my son. But I had to make an extra wasted trip because of laziness on the worker.
and price was high for a place that doesn’t do alterations on the suit.
Tuxedo rentals had various issues among the groomsmen party. Missing an item (cummerbund) and was given wrong shoes. Poor quality tuxedos overall.
\everyone at the Lindon location was amazing.
We rented a tux from here for my son who was in my sister’s wedding. The service was fantastic, the tux was perfection & fit him so well. The whole process was nice & easy!
The associate Mark was very patient and helpful and was able to provide me with all I needed and answered all questions.
during this long drawn out experiance
working and servicing our Bayonne community, absolutely a pleasure.
every step of the way. Highly recommend!
was pleasant, professional and helpful.
The man that helped us that morning is fantastic.
He was the only one that was working and had a full waiting room. He was very patient and understanding.
Things went smoothly. Looking forward to seeing the final fit!
but Ultimately helped my daughter choose the best tux for her figure.
the options and the places to get measured for my bridal party and made the overall experience wonderful.
Excellent 1:1 service.
They were very short staffed and the gentlemen helping us was wonderful, patient, and so helpful. Highly recommend
And shoes felt good at first but hurt later on needed to change them in wedding ceremony 😞😞
and I will be back for my own wedding coming up in March
She worked with me to customize the tuxedo on the mannequin (replicating any combination I wanted to see l wanted to see even if the pieces of clothing weren’t in the store). She was also very helpful because I had no idea what I was doing, and she helped me through it.
Felt more like an experience where the employee had to make a sale VS being genuine and helpful. Tuxedo didn’t fit right and employee didn’t really check measurements as the “expert”.
We appreciated her assistance.
in helping me decide what I should wear. Outstanding industry experience on his part and perfect customer Service support on my visit.
Made me reconsider my professial.
My family has been using Rudi’s for many years and I mean over 25 years. First rate service and expert alterations! I pray they never retire.
Excellent service.
Thank you.
We will definitely go back when we need another tux!
He is very flexible with my crazy work schedule and comes in late in the evening to help me out. Will be going here again for my rental needed. I highly recommend them!!!
I had to call the store several days later to inquire about a discount and was told I did receive one but not how much. I received a postcard from the store in Denville saying I should get $45.00 off as I am the father of the bride and all the wedding party will be dealing with Tuxedo by Sarno.
Jan was wonderful. Thank you for the pleasant experience.
I just want to thank Amanda and her team @ Dante Zeller in linden NJ for every thing. Thank you again for helping with my wedding day P.S. Every one loved my Jacket !!! Best regards, Antonio
and efficient. Can’t ask for any more than that.
The young woman who took my measurements was totally awesome.
of the lady but she was very pleasant and although very busy with a lot of people that came in she was able to be very tentative.
I originally got measured at Manalapan, then they offered me a pickup at Manahawkin, which was much closer to my home. When I went to pick it up, the jacket was WAY TOO SHORT AND TIGHT, same for the shoes.
except I was a little disappointed that I wasn’t allowed to use the restroom when I picked up my suit.
The suits looked great and fit very well. Rudi’s Sewell went about and beyond to make sure we looked good. Thank you!
and service. Would definitely recommend to others !
He was professional. I liked the way I looked.
The staff at the store was very helpful with getting me the right fit
made the whole process simple and enjoyable. Immediately alleviated my fears
Doug was really helpful and knowledgeable. Highly recommended!!!
The two ales associates were very helpful and knowledgeable.
I needed a tuxedo for a black tie event and Shaniqua provided me with outstanding service.
Excellent. I would highly recommend to others. And they thanked us for using them multiple times.
helpful & friendly. Went in expecting to spend half our day but nope Marc really knew his stuff, we where in and out in under 30 mins .Will deffinalty be coming back for all my future suit needs .
and the young man was so polite ill be back for my wedding party