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Thank you for choosing Tuxedo by Sarno

We want to thank you for choosing our company to be a part of your big day. We can't wait to get started! Now that you've met with one of our formalwear consultants and have had the chance to go over all the details of your wedding, all that's left is to sit back and relax. In the meantime, we want to share a few things with you:

Important Rental Information

We handle the details, so you don't have to. But, there are some things to know that will make the process run smoothly for you, as the bride and groom, and your groomsmen. If at any time you have any questions, feel free to click the link below and chat live with one of our formalwear specialists, or call your consultant directly at your store:

  • Use our Online Event Manager to review and track the progress of your wedding party and their orders. You can login using the username and pin located on the Event Registration sheet you received in-store after booking
  • Please make sure that all members of your party are measured a minimum of 4 to 6 weeks prior to the event date. Out of town members can enter their zip code or city and state into our store locator to find a fitting / pick-up location nearest them.
  • We require a minimum $75.00 non-refundable deposit at the time of fitting, and when measurements are called into our store.
  • We require a valid driver’s license number and credit card on file to secure each rental.
  • Changes to style selections can be made by the bride or groom only. Any style changes within 14 days of use is charged an additional $10.00 fee per person.
  • We guarantee your rental will be ready no later than 2 days prior to the event date. All members will be contacted via phone and email once their tuxedo or suit rental arrives at our store.
  • We ask all wedding party members to try-on their rental in-store prior to the wedding. Please be sure that you and the members of your party allow enough time for your first fitting.
  • Any adjustments will need to be ordered no later than 5 PM Thursday evening for next day pick up.
  • We do not accept personal checks or American Express in some locations. We apologize for the inconvenience.
  • All tuxedo rentals are due back the first day following use. Please speak with your consultant if this presents a problem.
  • Prompt return of your rental is important. A $20.00 per day extended rental fee will be charged for rentals not returned after the second day of use. Non-returned items are billed at retail replacement cost.
  • Use date changes within 14 days of original use date will incur a $25.00 reproduction fee.
  • Cancellations more than 14 days prior to use will result in the forfeiture of $50.00 of the rental fee. Orders canceled within 14 days of use will result in the forfeiture of $75.00 of the rental fee. No refunds of any kind are made after merchandise has been picked up.

Track Your Wedding Online

With so many things on your wedding planning list, keeping track of your groomsmen should be simple! You can login to our Online Wedding Manager. Utilize this important tool as a way to:

  • See who has (or has not) been fitted
  • Check for any unpaid balances
  • Verify correct styles and color choices
  • Double check correct pick-up locations
  • See which orders have been picked up and returned
  • Easily communicate with your guys, and with store staff, by shooting out a quick email