As a company, our number one priority is 100% customer satisfaction in service and product. But the question came about: How will others come to know this about our company? We needed to ask you, our wedding customers: How did we do?
The gentlemen that helped on pickup day was awesome. Also, the guy had a good sense of humor in the Scranton store.. Thanks, Bill…
with our experience . My son is 3 and was getting fitted for a tux . He was so bold and not listening . The woman there went down on his level and was so crafty in how she interacted with my son to get him to cooperate ! I was s risky going to send an email to this location to express my pleasure in our experience ! So glad you send this survey out ! Thank you all so much
The lady was so helpful, accommodating, professional and good customer service.
Adam is a true professional
The team here was awesome from start to finish. Will be returning again.
Clara made it quick and fun and even helped my dad get his unique suit put together…will definitely recommend this location because it was easy, fast and very comfortable while getting the services provided.
She eased our nerves and made the whole transaction stress free. Thank you!
We went in for my first measurement session for my daughter’s upcoming wedding in Oct – I was measured from what seemed like head to toe. As much attention was given to me as the bride! “We not only want you to look great, we want you to be comfortable!” Service was terrific! Can’t wait to see how it all comes together in the fall!
after a while they really start to hurt your feet
The tux’s fit and looked wonderful. Top notch
We received the wrong tie but someone from the office brought the correct replacement to the venue.
The service was impeccable and we really appreciated how dedicated the staff were!!! Thank you for everything!!!!
Never a problem for me to rent a tux.
more importantly, superb, friendly, professional service. Great staff, met the owner and he bent over backwards to make sure everything was perfect. Just, WOW!!!
and didn’t mind my 2 year old who was a bit all over the place.
very happy with the the service and advise. Can’t wait to receive our Tuxedo’s.
about the material and great friendly manner will recommend you guys to future family and friends
Thanks so much.
My bridal part was huge, 16 tuxedos total when adding in ushers and family. Everyone’s measurements were done correctly, slight adjustments were made to make everyone look perfect. My wife and I both couldn’t be more happy with the service and tuxes from Sarno, would recommend to friends in the future.
Terrific customer service and very professional staff…..
Would come back time and time again.
or in need of a tux rental. Charles was the most helpful sales person and we loved working with him. He helped with everything we needed, every time we came in … which was a lot because I kept changing my mind. All of the men looked incredible. Thank you!
at the Washington Ave Scranton location. Everyone was friendly and helpful, CJ in particulary was awesome going through all of the options for my suit for my wedding, took the time to make sure I was perfectly happy with what my groomsmen and myself were wearing. I would highly recommend this place to anyone who needs rentals in the area!
We got a ton of compliments, especially on the grooms tux because it was a unique color. We had a great experience and highly recommend for anyone who needs a suit/tux for any occasion!
Was getting fitted for a friends wedding I’m in, but the staff made me feel confident in doing business with them for my wedding next year. Great people
We were greeted immediately when we walked in and shown the different styles/shades for the grey collection. Andres was very knowledgeable and extremely helpful.
Steve and the staff were awesome to work with. Thank 🙂 you so much!
Everyone we worked with, particular Lisa Rudi from Rudi’s on Oregon Ave in South Philly were wonderful. Would recommend again to anyone. 10/10!
The fitting went very well and it was very fast. The tuxedo fit fantastic when I went to pick it up the first time which is surprising because with my build it usually needs more alterations.
and I got many compliments on it. Also very comfortable to wear, even in the heat. Slade Formalwear was very helpful and very professional.
very knowledgeable and helpful towards what fit me right and what didn’t
Absolutely awesome service u guys and girls were so friendly , we r so happy we came too u !
Very knowledgeable staff, very attentive, and very easy to work with. Would highly recommend!
and got me in and out in no time at all. Great service.
warm and profession.
especially in helping us last minute with my dad’s suit. Mark and Keanu in the Farmingdale store are excellent! He genuinely cares about the way you look more than the sale. We are so happy we chose Black Tie.
Very helpful and got to know each our the groom’s men.
Thank you so much for helping my groom and groomsmen look their absolute best! We had a slight color change 3 days before the wedding and Sarno had no problem with that!
They found my cuff links I left on the shirt.
the staff was very helpful and courteous I would definitely use Rudy’s again .
I liked the way I looked and I will definitely be back.
We talked through the many options until I figured out what I wanted.
We have used Sarno a few times already. Staff is ALWAYS helpful and knowledgeable, Tux has always come in in plenty of time for the event and the fit is always perfect!
Cole provided excellent service!! Thank you
Professional and efficient experience.
I wonderful experience with Dante Zeller Tuxedo By Sarno staff was very nice and professional. One of my grooms men found out his pants was to big a hour before my wedding he went back up to the location they fix the issue he was in and out needless to say he made it back way before the wedding started with no problems.
Everything was amazing!
which occurred June 2019. The staff were very courteous and tended to everyone’s needs. The owners were among the staff helping my friends and I. You can tell they take pride in their work. Special shout-out to employee Vondell (not sure if I spelled his name right) for being the key employee who helped us from start to finish: got us measured, helped us try on the suits, and made the return process smooth sailing. Would definitely return and rent/buy from them again!
Great from start to finish. Everything fit well and was on time.
The tux fit perfectly.
Helpful staff. Will definitely use it again.
from your staff. The women made sure everything fit perfect. Thank you
the fitting was easy, and dropping off the tux wasn’t a hassle. Overall a very well ran establishment and would highly recommend to peers.
I sent my measurements in and there was a size miscommunication with my jacket. Sent the jacket to wedding venue the next day. Said it would be there at 10:30, arrived before 9 am. I used tuxedo by sarno for my wedding in September and couldn’t look forward to the next time I use them for a wedding!
Professional and helpful. Great staff.
It was great from the selection to try on to event.
Good tux good service
about the inventory. Very helpful during measurements. Clean and organized!!!
The worker that helped me was outstanding and incredibly knowledgeable!
….thank you very much ! Will definitely recommend you to people !!!
You guys did great. I dealt with Judah, Alex, and Mark. A solid bunch of guys. I have no complaints, and both Alex and Mark went out of their way to get us what we wanted and needed. Alex is a damn workhorse. I dealt with him the most and he’s great. Great hustle, great service, great personality. I only dealt with Judah once at my initial meet but he was super polite and thorough. Thanks fellas, I appreciate you.
Efficient and helpful with recommendations.
but other guys did. Only half of us received studs, one guy didn’t get suspenders, and it wasn’t very easy to get them from the place the day of. Very different service from when I used sarno for my wedding in 2018
Especially Chris who was great and made the experience special
but hard to get a hold of staff at times.
It is a pleasurable experience every time! I would definitely recommend them!
Yes arts very nice store. Will not be able to return tux on Sunday. Out of town wedding. Return Monday.
great fit and quality!
The girls were great,very nice and a pleasure to deal with.
Everything was AMAZING! Our guys looked great! Thank you!
and it was just the fitting, cant wait to see how me an my grooms men look on my wedding day
Met by Janice at door, very pleasant. She asked some questions, and within 20 minutes I had the Tux I wanted and on my way.
The staff was very helpful and did a great job fitting the tuxes.
from the fitting, to the actual tux (the shoes were outstanding!), to the team. Jack was extremely supportive and answered any questions which were had in addition to being a true professional. Thank you so much for making my Friend’s Wedding look and feel great!
Can’t go wrong with sarno.
Everyone loved the royal blue tuxedo with black lapel and so did I.
All taken care of professionally. The person who did our order was professional and very knowledgeable, unfortunately we did not get his name, but we really appreciate the help. Thank you.
about my renral THANK YOU.
Everyone was very helpful and made the experience very easy.
So great working with Mark! He was super helpful, honest and knew exactly what we wanted for my husbands tux and his groomsmen tuxes. They looked so sharp at our wedding.
From beginning to end everything went smoothly and easy.
and the tux was a perfect fit!
I received text updates throughout the process on the status of my tucks and Sarno also encouraged customers to come in and try on the clothing before the event. I would recommend Sarno to anyone looking for formal or special event activities.
and the measurements were taken 6 months ago. Kudos to Diane who was on her game.
the staff was very helpful and gave great advice on everything.
and Kelly was extremely helpful.
We had a wonderful experience, Alex was very professional and courteous, Marco came in and chatted and made the experience very pleasant.
Staff was very accommodating and extremely pleasant to work with.
Vondel took care of me the entire time and did an amazing job! I’ll recommended everyone to use Elephants Trunk.
The adjuster tab on the vest kept coming loose during the event. Other than that no complaints.
Jay at the New Providence location took excellent care of all my needs and accommodated all of my groomsmen that came into the various Sarno locations. We all looked like a million bucks on my big day and would highly recommend this company for friends and family
for help and really went above and beyond for us.
Even though they were extremely busy with prom people they made sure to take good care of us as soon as possible. Very impressed.
shirt was a little short other then that it was good
to detail and excellent customer service!
The gentleman that did my fitting was there when I picked up my tux, even with the shirt being just a tad small, he was able to fix it immediately! The tux looked and fit amazing, and it was all thanks for the process that the gentleman at Sarno’s did!
fast with a good product!
Friendly, professional staff.
I love this store from the friendly retail associate to the cleanliness of the place.
Everyone there was extremely helpful and welcoming.
Attention to customer was great.
I was very well taken care of by all the staff. The quality and fit of the tuxedo was excellent. I would definitely use these services again.
Thanks to the team at Dante Zeller in Somerville
Tulin Uzun and her staff are amazing, courteous, professional and easy to work with.
We don’t rent anywhere else.
Very easy to pick-up and return. Super experience with Denville store
with time to spare. You’ll be my choice, the next time i need a tuxedo. Thanks!
A stressful situation was made calm because of the assistance we received at your Smithtown location. Not only was the tuxedo jacket actually there for a try- on but the man helping us could not be nicer.
for tuxedo rentals, I have experienced nothing but the best customer service!
Mark was beyond helpful in helping us pick out suits for our upcoming wedding. Can’t wait to see all the men in their suits on the big day!
The gentle man That helped me was very very nice and outgoing. Went through all the books just to find the right blue, sized me up and then made me try some things on just to make sure. Would definitely recommend to others
Pants were a little short and the adjustment was made quickly.
Helpful staff, very accommodating and professional. Oh and the tux looked terrific!
is that they sent the wrong shirt but they fixed it in no time.
efficient! Thanks for your efforts!
The staff was very informative and knowledgeable.
Owner Mark is the best! Great customer service, they have the fitting down to a science. I would highly recommend anyone who needs a tux to definitely go here for their needs!!
Great Job!! We were very pleased!! Thank You!!
Great experience They knew what they were talking about.
And helps with opinions and is very quick !
The staff was great. Was interested hearing my story about the wedding and was very interactive.
Our rep was awesome taking the time to show us everything we were interested in along with making some get suggestions
Thank you for helping me.
about one time a year for tux rental. Staff service is top notch, personal and they give you what you order plus. I had first thought grey shoes matched best. When I went to try tux on, there were grey and brown shoes. One of the staff who had not been invlved in the intial selection took it upon herself to add the brown shoes as an aoption. Excellent foresight. A quick family poll at my daughter’s wedding resulted in brown as the best choice! Thank you very much!
Will always return here for any suits I may need.
The people there are very polite and helpful.
My new wife and I couldn’t be happier with the professional service and attention to detail provided! We will recommend to everyone!
and then made some great suggestions. Cole Gibson was outstanding in his knowledge and professionalism. He is a true asset to the Sarno Team.
So professional. Kind. And friendly.. perfect prices for each Item. Thank you so much.
Megan Kolata was the lady that helped us and she was phenomenal. Would definitely go there again and also will recommend them to everyone.
Arrived earlier than expected.
Sorry If I spelled her name wrong. She was a master craft of class/grace/knowledge and a glimmer of humor to round out a customer service experience that will make me a return customer.
Staff was very friendly and helpful. Very pleased with how everything went.
Would go back in a second and absolutely recommend!
The staff was very kind the whole time and I would rent a tuxedo again from again.
Definitely will be back!!!
Very personalized service. Clean tux. Great job.
They are professionals and reliable. I recommend this Tuxedo to anyone.
Service is great. Tux came a bit on the late side so we only had one day for the fitting. Everything was just fine though.
The tux fit and looked great.
Cole did a super job and we were pleased with both the tux choice and color.
deliver a vest if we could not come back to pick up. We will be back and keep recommending your professional staff.
Adrienne was the utmost professional, personable, knowledgeable, and courteous sales person that I’ve ever dealt with. She is the sweetest thing…
Fantastic service; friendly & professional staff. I would highly recommend the Linden location!
She said she was related to the owners. She deserves a raise!
and the selection was good.
The guy who took my measurements did everything and more.
The price of the tuxedo was very reasonable. Thanks for your professionalism.
in helping me find what I needed and they were very nice
AJ was very professional, provided detailed answers to all of my questions and even provided suggestions that I was not thinking about. Will definitely recommend.
Sales rep was well aware of the style and look I wanted ti create! Remained at my side, giving me personal assistance every step of the way! If I ever need to rent a tuxedo in the future Tuxedo by Sarno will definitely be my first choice!
We had an awesome experience with Willac? (We are bad with names…but that’s on our receipt! Lol Give that man a raise!!!
This is the second time, I have had to rent a tuxedo from them. Always current styles.
Will definitely revisit for any future tuxedo needs.
The staff member who fitted for the tux was friendly, knowledgeable and helpful. I would recommend this store for future tuxedo needs.
You leave feeling very confident that you are getting the right look for the occasion and once I received the tux it looked and felt great.
The people at the store were wonderful to talk to, and the tuxes that were available were exquisite. Was very straightforward to go in, pick out a wonderful design, and then leave satisfied.
Yes Sarno Tux did it’s job I’m happy to be able to see the magic in marriage.
even though he was not sized at the location. We were very happy with the outcome.
Great selection! Service and fitting was perfect.
The staff was great and very helpful. Would definitely use you again in future events.
The gentalman that helped us nailed the look we were going with.
You made the fitting and selection process easy
Look forward to using them again for future needs.
Easy process and well-done! Thank you!
and dedicated to their work. I will always use Sarno’s Tuxedos for that reason.
It was our first time renting a tux. Tux fit well. We will be back!
Tux fit like it was custom. Will definitely be back and recommend
and everyone was helpful and made it as easy as possible.
made rental process very easy
for your prompt and excellent service!
what more can I ask for
It’s alwaya a great experience to work with her!
We walked into TOP HAT to the staff helping a very large wedding party but the lady addressed my son immediately. We walked in 15 minutes before closing but the staff was still pleasant. The selection of colors to accent the tux was extensive and my son was able to get the color he wanted.
We were in and out quickly and very satisfied. And the price was significantly less than expected so a win-win-win experience! We highly recommend this establishment!
All staff was super helpful and treated us like family
and everything fit and looked great
Everyone at the metuchen location did an excellent job! They have top notch customer service and just great people overall.
even tho it store was very busy Clara, store manager was very helpful and knowledgeable.
and I felt really welcome and they address all your needs and perfect opinions on your selections
& were grandparents of the bride. my husband was measured in florida for his tux. upon trying it on at the rehersal dinner he found the jacket to be a little too snug. we called over to Sarno in Stroudsburg Mall. Dot was a big help in getting a larger jacket in time for the wedding the next day. She was very helpful & pleasant. Thank you again. The Caravellas
Dana’s tuxedo was very helpful and thorough. I will definitely return and recommend to anyone needing a tuxedo
When choosing our tuxedo place, we visited each store in the Valley and the customer service we received at Sarno was by far the best. The Men’s Warehouse employees just sat around talking without even asking us if we needed help, and Jos A Bank didn’t have a great selection for what we were looking for. When we came to Sarno we were greeted so warmly and given the full attention of the staff. We left there feeling great about our decision and super informed on everything we needed to know! I highly recommend Sarno for your Wedding or event!
from the beginning until the end. Everything was perfect 👌
Lori @ Dickson City store was awesome! She was very helpful & was easy to work with. Very friendly too! Thank You.
that some of the jewelry stones were missing.
and helpful throughout the decision making process regarding the selection of clothing.
The young ladies who helped us were friendly and helpful. I would definitely recommend them.
The staff was very helpful and thorough.
No need for any adjustments. Expert advice and professional Staff from the beginning, a 10/10 in my books!
the only reason I give a 4 is because it was a bit of a wait because one or 2 of the customers were taking a little long and I was just there for a quick fitting. Guys were really nice though.
Friendly, helpful, knowledgeable, and professional. What more could I ask.
because you put awesome people who really care about the client 1st. Lori Earl was amazing. She went out of her way to show us options & gave us the best customer service. Thank you Lori!!!
The jacket was too tight on the initial fit. When I went back the jacket fit perfectly. The rental was ready to go with time to spare. Staff was very friendly and helpful.
in the store. The staff was very knowledgeable and I was amazed by how nice everyone was. The suit was great and the prices were very reasonable. I will definitely recommend Arts to everyone and will be using them again for any events in the future.
from there for a wedding and I’m very pleased…
5 Star Service! Highly recommend these guys.
our photographer to LeeAnn once we receive them 🙂
My husband and I loved working with Tom. No matter how many times wen came back to make sure the tux we wanted to use for our wedding. He was there always kind and professional.
in suggestions for what we wanted… have yet to pick up and get more detailed fitting
Thank you so much for everything!
The people that helped me were professional, friendly, and respectful of my time. I couldn’t ask for anything more.
Tuxes looked great and fit exactly as we would have expected. The prices were a bit high but on par with Alexandria. The service and outcome was well worth it though.
and everyone at the Dartmouth location was extremely polite, professional and helpful with all questions and measurements!
Priced reasonably. Thank you!
great service, great tux!
Great service associates were extremely helpful!!
Entire experience was awesome.
very attentive and very easy to talk to! Thanks Chris for a great experience! Sincerely, Jeanne Graci
The sales associate was very friendly and knew her stuff.
Steve was very friendly and courteous.
and she made this process as quick and painless as possible!!
and the owner was very helpful the visit before when he spent a lot of time talking about matching colors and explaining the different styles.
Could not of asked for nicer salespeople. They were wonderful!
Just the look we wanted @tuxedobysarno
Robert and Raphael were easy to work with
The gentleman that helped us Sunday morning was fantastic. I was so impressed with his level of detail and attention to everything. Between helping us decide what would like nice for my wedding colors but something my fiance would be comfortable with. I went with the intention of just browsing and not committing to anything but after my apt our deposit is in and everything is picked out from the groom, groomsmen and father of the bride. Seriously thank you!
Great people and great clean store. Highly recommend.
They went above and beyond in trying to find the right color to match the bridesmaid’s dresses and succeeded! Everything went great with the men’s tuxes and they didn’t rip when we got down on the dance floor. I have nothing but great things to say about my experience.
along with willing to help employees that care about getting the right tux for everyone
The New Providence location was great.
It was very busy, only one girl was working and she was able to handle everyone professionally and politely and did a great job. Very helpful. Someone even drive there from the south shore store to help out.
Thanks so much for everything!
Staff did a great job and were friendly and helpful.
and I myself have been there once or twice.
The sales person was totally involved and informative