As a company, our number one priority is 100% customer satisfaction in service and product. But the question came about: How will others come to know this about our company? We needed to ask you, our wedding customers: How did we do?
Adrian provided amazing customer service. Would highly recommend Sarno and the Pittston location.
Extremely flexible and always pleasant to work with!
They were very busy but still made the time to take care of my needs
I very much appreciate how the business was ran at that location, please give them my thanks.
COULDNT HAVE HAD A BETTER EXPREIENCE
Amazing people who worked there. The guy in the shop helped me select a great tux and we had all the things to put the tux on quick and easy.
Everything went smoothly from when I ordered the tux to the time I returned it.
Everything fit and matched perfectly. Good selection and easy process.
Thank you so much for all of your help. Amanda took such good care of me and my husband. It was a great experience!!!
I was fitted out of town, but the measurements that are asked for do not resemble the ones on the form needed to be filled out which resulted in both tuxes being a size too big. However the mistake was corrected and the correct sizes were aquired the next day. The gentleman working in the store was fantastic and extremely knowledgeable. Besides the size issue, my tux was missing suspenders but that was not a big deal.
My son’s suit came in early and was great quality. Highly recommend!
all the tuxedos fit perfectly and were ready for each of my groomsmen upon pick-up! The service was fantastic and I would recommend others to rent through CJ at Sarno for their weddings.
with the service definitely will recommend/use services again, thank you.
especially with Cal with his knowledge with fitting made everything go smoothly
Richard Sullivan
We had a problem with his shirt-but it was fix quickly and had it the next day.
The made the whole experience very easy. The quality and fit of the tux was great. I would highly recommend them.
It was a great experience
Very happy with my experience here.
Friendly staff, suit fit well and was ready on time as promised.
Wonderful experience. Would absolutely do business with them again.
was absolutely wonderful she steered us in the right direction and made the buying process very simple and enjoyable
and fit like a glove. The young lady who fitted me was helpful and friendly. Made my daughter’s wedding an amazing experience
and took care of everything for us since most of us live in California or Virginia. He was one of the friendliest people I have ever met. Hats off to CJ.
I had to call in my sizes and the tuxedo fit perfect. The ladies there were very helpful,
Both day and night Staff were very helpful and professional.
I Rented a suit for a wedding and was thoroughly impressed by the service. Bev was kind and knowledgeable.
There’s only one thing I can say add that the owner Mark is one heck of a guy. His energy was truly amazing. He got in on the Jones and laughs with us and was a professional at all times. Thank you
and initially provided attire for the groomsmen in a recent wedding hosted by Sarno. The kind gentleman at the store in Wilkes Barre was AWESOME in getting everything resolved for us and making us all look and feel sharp! Highly recommend! Thanks for your patience and hard work in making our friends special day that much better!
Wilkes-Barre location in the Genettis hotel.. extremely helpful.
The girls are so nice and helpful. They never seem stressed even when it’s crazy busy.
during the measuring process and you were able to make him feel comfortable. Thank you for your kindness.
I don’t have a lot of experience in getting fitted for formal wear, but David was very professional, helpful and accommodating.
Staff was excellent, Fitting and alterations went smoothly. Highly recommend Sarno.
wish I could’ve kept it lol but definitely will go back and have no complaints.
I would definitely use their service again and also recommend them!
Our wedding was magical. My father in law could only arrive a week before the wedding. The fact that you were able to get him a suit within 24 hours from when he was measured was phenomenal. Everyone looked great in their suits. Thanks again@
about our situation with my best man being in the Navy. She was super nice and approachable as well.
The husband and wife team were great, warm, friendly and very professional.
and very professional. Thank you again for everything!
My personal fit was great. The condition of the tuxes was excellent. A five star for me. Only speaking for the rest of our wedding party guys, one pair of shoes was too small even though the size was correct and hadn’t changed since our first rental last year. Again, nothing you could do about that as I picked up their suits and he was out of state. It would most likely have been ok had he been there in person to try them on. We all went on the theory that what fit last year would fit this year.
Only trouble I saw that could have been avoided was another remote customer I picked up for got a 15” collar shirt and requested 15 1/2” collar. So he says. A clever wife made that work and he looked fine. Tie hid the repair.
Again all good customer care by you guys. I wish there was a two-fer rental deal for two wedding customers like us, but I appreciate every Pennsylvania business that was able to survive the governor’s closures and restrictions during the pandemic.
I will definitely see you again for my future tuxedo needs.
They treat you like family and their professionalism and attention to detail is unmatched. We have rented and purchased from this family owned business since I was a kid and continue the family tradition with my own boys. They have always come through with shining stars fir proms, weddings, communions, homecomings, and ring dances. We wouldn’t go anywhere else! Thank you Frankie and Lisa for making every occasion special!
Gotta call that my suit came in with some damage so the gentleman ordered another one, called me immediately, corrected a problem with the shirt and adjusted the length of the jacket sleeves. Suit was perfect!!! Great job!! THANKS AGAIN!!
friendly, and very helpful. Would recommend this establishment.
and when I tried the jacket on at first it was a bit short on the sleeve length and the lady fixed it right there. Would highly recommend!
You could tell they were busy throughout my times coming in but they handled the stress professionally and with grace. The suit had a great fit and the Philly location made the coordination with the rest of the wedding party seamless.
The only reason I cannot give a 5 star is that I think this team, and probably most of your teams, could learn a bit about gender diversity and how to approach that in the stores. As a non binary person, I use they/them pronouns. The wedding industry generally isn’t knowledgeable there and a simple “pronouns” line in the online forum and some training to back it could open up a huge client market for you folks.
Due to the amount of details and diversity inherent to large events like most weddings, the activity is stressful for both planners and participants. The service and promptness, as well as the communication was superb, Thanks to Mike, with whom we had all visits. Mike is a very friendly, professional, kind and knowledgeable person, who makes the client feel at ease and procures that the client is completely satisfied. His sincerity makes him a wonderful person to deal with. The transaction was flawless, Thank You! Would definitely recommend this business to anyone.
in my local store. It was done quickly and all my questions answered. I was assisted by a very knowledgeable sales associate.
I will be using Sarno again for my son’s wedding in April.
Nice guy and experienced. Hoping it all comes out OK when I pick it up.
Great people and wasn’t the hassle I was expecting.
They assisted with all questions and details. wonderful experience. I highly recommend using them for your next fancy occasion.
picked out a great looking tux and made sure on the fit! Would definitely recommend them and him in the future
the sales person was not pushy and very helpful , made me feel very comfortable in a situation that otherwise could be a little uneasy .
Very professional. Did not rush answered all questions.
The process was easy and worked perfectly. The fitting was perfect, ready as promised and when I found a small stain on the shirt, they replaced it on the spot. No drama, delays or problems, just a very quick, friendly and professional job.
Excellent experience working with Slade Tuxedo.
We had to give you the size I needed for everything over the phone since we live outside the country so I was a little hesitant but I picked It up the day before the wedding and everything fit perfect, no alterations were needed it was a very comfortable and nice looking suit. Thanks for your help getting what we needed even though we couldn’t be there to get fitted properly by your staff.
in taking my tuxedo order. I also liked the text and email reminders. Overall great experience.
and very Respectful A good bunch of people.
and I will tell all of my associates the same.
Steve and Joe were great. They were very helpful and really wanted to make sure we knew all of the different options with our Tuxedos.
Excellent place of business
Was fitted for my Tuxedo for my daughter’s Wedding, cannot say enough about the staff. Nothing was rushed, and a very pleasant experience. Thankyou so much . Highly recommend.
The color match was spot on. Would definitely recommend anyone to you.
her customer service and kindness was impeccable and refreshing to experience!!!.
(after not listening to my Fiancee and I went to mens warehouse) It was very frustrating to say the least, I had enough and left. My Finacee like she wanted to from the start guides me to Top Hat, and from the minute we walked in it was just so easy! Everyone was super friendly and It was a very quick and painless trip.
so sad to see that she is leaving before our special date!
w me and my sons. Very helpful and patient.
very helpful and very polite.
CJ provided excellent service and made sure my suit was fitted perfectly just for me.
She was able to judge my size measurements without a tape measure. The samples she offered fit perfectly. I stated that I was more accustomed to a loose fit. She worked with me, explaining how my body shape would need a larger size for my waist but not so large that it would cause my shoulders to be too loose. We worked on various sizes and agreed on one that fit perfectly. All the time, she was working with two other parties while giving me the feeling that I was her only customer.
Wonderfully straightforward and flexible; I called asking if I could come by, they were free then so I went right in. Mark is awesome!
Wonderful service. We always enjoy coming here
They did a great job, everything was measured in a timely matter and I was on my way.
definitely had me looking like a million bucks for the event!!! I’ll be a return customer for sure 💯
Mike was great.
Just had my son’s wedding last weekend and everything went well. All the men looked great in their Tuxedos thanks to the care and attention to detail by Mark. We all had our suits ready days before the wedding date and before you left he made sure there were no issues. Thanks again Mark!!!
well organizes. Will highly recommend. Great experience.
Everything fit perfectly. The price was also very nice. Thank you.👍🇵🇷
and the customer-service was friendly, polite and diligent. Thanks for all your help!
Suits were clean and very comfortable. Staff was extremely efficient
Steve and Joe are the best. They know exactly what they are doing. I just keep going back.
clothing fit well, courtesy, Friendly, attentive highly recommended. Thank you
What great service from your staff! Excellent customer service! Thank you for making the Father of the Bride look so handsome!
, we were both met with professionalism. Specifically, both their attention to detail on getting me the perfect tuxedo and sensitivity to everything else, just reinforced how wonderful the experience was thus far. Before I met the aforementioned gentleman, I spoke with Mark Jr., and his Sister Nicole on the phone, where they were both equally charming. Therefore my beginning journey has been excellent!
Staff was professional and a huge help when picking out the proper attire for a “creative black tie” event.
Was in and out in less than 20 minutes. Was not happy about the mandatory mask policy, however.
and made my tuxedo rental quick and easy….
and an excellent, personable, and comfortable experience all around!