As a company, our number one priority is 100% customer satisfaction in service and product. But the question came about: How will others come to know this about our company? We needed to ask you, our wedding customers: How did we do?
They were great to work with and since my wedding was a success, i will remember them forever.
Replacement items were appropriate and easy to get. Our wedding party looked fantastic.
Tuxedo fit beautifully. My only complaint was the pants were a little too short but other than that very happy with the tux!
You guys have an amazing team. Thanks
We looked fantastic for the pictures. Your choices of of colors and styles are phenomenal. Thanks again.
She was a breath of fresh air! I only needed a Tuxedo for my God-Daughters sweet sixteen. But I had such an awesome experience made me want to spend more. As long as Janice is working there you have a customer for LIFEi
Excellent service 👍👍 thank you for everything 🥳
and the knowledge your employees shown. I would definitely rent a tuxedo from use again it was a very nice and pleasant experience
We worked with CJ and he was so helpful! He took the time and helped us put together exactly what we were looking for.
The young woman who works there was second to none. She knew the business 100%. I’ll always use your service because of a great product and even a better worker!!
for my now husbands and I’s Wedding. Thank you so much for everything!
There were minor hiccups but overall everyone felt good in their suits and the experience top to bottom was great!
Most importantly how stunning my husband looked in his suit! Thank you for everything!
and also the groom and ring bearers! The bow ties went perfect with the color of the tuxedo! Thank you so much sarno for all your help!
The manager was very helpful and understanding.
We made some last minute changes (the day before) to the tuxes for our wedding. We also picked out the tuxes from a store in another state because we had our wedding in Scranton, but did not live there. They were so nice and called to check in with me and make sure everything was how I wanted it. Couldn’t ask for better service!
Steve was a rock star in getting me the right tuxedo just in the nick of time. First jacket came in a little too snug for my girth. He sensed that I was uneasy with the fit and came up with a couple of suggestions. Ordered me a new tuxedo and came in perfect. I will refer when asked.
they assisted me to look spectacular I want to thank them
Janis understood all my concerns and addressed them all. I will definitely recommend this business to all my friends. And will certainly be a return customer.
I haven’t rented a tuxedo in a while. It was a very good and easy experience.
The customer service was excellent.
Would definitely go back when the need arises.
I literally think I spent a total of less than 10 minutes making my selection, getting fitted, and having my re-fit check completed. Super easy and no stress at all.
Fitment was smooth and your representative was highly skilled selecting the correct size to try on right away. When it came time to pick up and try on the tux, it was equally as smooth. Thank you to your rep, which sadly I cannot find her name!
Thank you for your knowledgeable and professional service.
Guy upstairs who fitted me was great. Professional, courteous and timely.
and fitted immediately and the girl was super helpful
People are always nice and professional.
Nora Cifuentes and the entire staff were incredibly accommodating and she was instrumental in helping us to pick out the perfect tuxedos for the groom and all the groomsmen and best man. Everyone looked really dapper. We used you for my son’s prom and we will use you all again when my daughter gets married in April of 2020. Thank you all so much
Helpful staff for both fittings. Tux was as expected.
Excellent serve at store level in Scranton.
The ladies got all of our measurements correct. I had a groomsman that waited until 7 days before the wedding to get fitted, and they still accommodated him.
I used your service many times and it was always outstanding, extremely friendly and unbelievably professional. See you soon!!!
Great to work with and very considerate. Good help and a great team all around the board.
AND RECIEVED TUX OUTFIT ON TIME AND ALL FIT JUST FINE . JUST RETURNED THE NEXT DAY.
Your entire team was AWESOME. When my second daughter get married I will make sure that all the groomsman gets their tuxedos at your store. Thanks. You guys are great.
store personal and Taylor kind and professional .will highly recommend and do business again.Thanks
Sales person was very pleasant to deal with.
He is professional, knowledgeable and cordial. He is the reason I will return to Iacobucci ‘s for my formal wear needs.
They showed us how everything worked and delivered and picked up our tuxedos after the event.
Staff was great and knowledgeable. Very helpful. The tuxedos looked fantastic all my groomsmen loved the colors.
The sizing was perfect. Thank you for a positive experience.
Claire leads an amazing bunch that helped us get the style we envisioned for our wedding day.
We dealt with true professionals and they were willing to do anything to have our suits look perfect. We all looked dressed to the nine! Thank you for everything. Highly recommended.
Everyone is friendly, helpful, and knowledgeable. Tuxedo’s fit great and the service is awesome. Thank you!
The suits for the Pambianco wedding were comfortable and looked great!
The staff was great and the tuxedo fit perfectly. Thanks.
If I ever have to rent a tuxedo again I would definitely contact her directly.
This is why I have been renting my formal wear from here for years!!!
The tux fit great and everyone was commenting on how nice I looked! Very happy with how everything turned out!
We always go to Slade when we need a rental. Always professional and easy to work with!! Thank you
Dorothy was amazing. She was super nice, professional, and a dream to work with.
The personnel at the store in Dickson City were very friendly and very helpful.
but they fixed them very quickly and everything went great,will be calling on you soon again.. thanks again
that Carol provided in the Succasunna store.
Great customer service!
I got measured on Monday, got fitted on Thursday & had my event on Friday.
I definitely recommend her for future purchases
Worked with CJ and he was absolutely amazing and catered to our every need in a friendly and professional manner.
They all said that the shoes were one of the most comfortable wedding shoes they have ever had. Thank you for making the guys look amazing and my groom looking flawless.
The Alteratilons were very accurate and they even stayed open a little late to accomodate a pick up.
The gentleman that took care of me is a people person.
My overall experience was great. Everything was ready for me on time. The staff was very helpful and made everything go smooth when I had to try on my formal wear.
A few jackets came in and were too small. She really worked with us and made sure all our tuxedos were perfect !!!
Will never go anywhere else.
Everyone in the Groom’s party looked great, and I couldn’t have been happier! Nice staff and great service made our day easier and that much more special!
Painless and very professional.
and I would recommend Slade by Sarno to anyone looking for a tuxedo.
The young woman that assisted me and my friend for our friends wedding was fabulous!!! 5 Stars 🌟
and CJ was extremely professional and accommodating. He went above and beyond!!
Received many compliments on my suit.
Helpful and friendly. Ordered an extra shirt for my father just in case one didn’t fit.
Shannon is the best and cares about her customers. Thank you again
Thanks for helping me look my best on a very special celebration.
Everyone was so helpful especially when we needed to exchange a few pieces the couple days leading up to the wedding.
We were given assistance in selecting our attire for the wedding & those accents that complement the tuxedo. I just made a comment to another member of the wedding and there it was – a pair of shoes. Maybe my words do not do justice to Sarno but I would recommend them to anyone considering a tuxedo. Great people.
I am very happy happy with the tuxedo
The whole process was very easy and the staff took their time to make sure everyone looked amazing!
The associate at the store was the same each time I was there. She was courteous, professional, and attentive.
The whole process was very easy and the staff took their time to make sure everyone looked amazing!
It was seamless especially being very far in Honesdale and calling in the measurements. Well done. Stress free.
and we were all complimented on how good they looked, and in turn making us all look good!
The gentleman who assisted me was knowledgeable efficient and very kind. I was very indecisive and he was a great help. I walked out very excited with what I get.
I cannot thank Courtney and her crew for doing such an amazing job and making sure everything fit perfectly!!
at the Linden, NJ store made my experience there terrific and I will be going there again in the future.
We had an amazing experience! Thank you Christine for handling our large wedding party and making sure our order was correct!
Suits were in good condition, fit well and the place of pick up was great.
Great people recommend to everyone.
What can I say, Abby came through in a big way again, from accurately sizing half of my groomsmen, sight unseen, to making last minute adjustments for those who “changed” weight. I highly recommend his services for any formal occasion!
in case of a problem but everything fit perfect. Staff was great.
to make sure everything was ready for me.
YOU GUYS did amazing!!!! Amazing wedding day seeing my husband all fancy 🙂
This is my 2nd time renting a tux and always TOP shelf in my book. Your staff is always professional and your offerings are plenty and the latest styles. For my son’s wedding you even offered an extra pocket pink handkerchief to make sure I matched the brides dress. Thank You…keep up the great work. Next Tux event…I will be stopping by.
Excellent as usual thanks Carol for everything. Javier
The professional and friendly staff made the ordering and measurement exceptional.
Workers help accommodate any last minute changes we needed. Thank you for everything
I would recommend Tuxedo by Sarno just because Carol is affiliated !
The exceptional customer service will forever have me as a customer.
The suits fit all the boys perfectly and we couldn’t have been more happier with the overall experience. We will definitely recommend using them for future events! Thank you for making all the boys look sharp and classic for our wedding day!
Carol was very helpful during the entire process.
The team was awesome and very helpful when I tried my tux on in the store. I will definitely get my next tux at Sarno!
The staff was so helpful and knowledgeable. Really appreciate all the help.
Thank you to Arts for working so hard to get the right fit! And thank you for steaming my dress before the wedding! Fantastic customer service!
he is a great down to earth guy who can communicate with all walks of life he and had us in and out in front record time to get in with the bachelor shenanigans.
Staff was friendly personable and professional. thank you
I will definitely return for my next rental. Highly recommend.
You guys are unreal and I’m grateful to work with such fine people
Carol was the best!
Abbi took care of all our needs. Prompt service and a clean office. Very professional! Highly recommend!!!
Haven’t gotten this kind of customer service from any other vendors. Rudi’s is the best.
Excellent service – highly recommended.
Amazing service! Staff was awesome to work with! Definitely recommend!!
EVEN BETTER CUSTOMER SERVICE!!!
This is my 96 year old father-in-law. The service was great. Thank you.
You can really see it in the photo, but the tux is black, and the tie, pocket square and the vest (under jacket) are a plum color to match my wife’s dress.
It would have been a little better if we were reminded that there were other cut style options for the pants when we tried them on. They were trim fit and were hard to bend our knees a little less than 90 degrees.
She was very professional & knowledgeable
Staff is very attentive, and friendly. Highly recommend getting your Tuxedos from here.
professional but very down to earth. Salt of the earth, great to be down in south Philly again and experience really good people. Thank you
Will use again in the future.
Very friendly atmosphere.
She. Came to me. To bring me new shirt 1 hour before wedding. She gets more then 5 stars in my book. And so do you all thank you all so much.
The service that the Black Tie Tuxedo staff gave us was above reproach.
Great service and attitudes from all employees me, my wife, and both kids dealt with. Thanks!
at the Nanuet, N.Y., location we were able to return all six of the tuxedos to the Nanuet location, making it easy for the out-of-town members of the bridal party to return theirs with mine when I returned them the day after.
Very knowledgeable and made awesome suggestions as to what looked best. Looking forward to looking sharp on my wedding day. Thanks Michael
Cj Williams was super helpful with everything and got me exactly what I wanted at the perfect price!
the entire time I was being fitted. Nice job!
Fit great, thanks.
The sales rep, I forgot her name, she was very nice and attentive.
The patience, attention to detail, and friendliness definitely a place we would recommend to our friends and family.
I’m glad that he is conveniently stationed in Estelle’s
You have a very great employee there..and you should tell her that she is going a great job! Thank you
The tuxedo looked great..
She took care of us in a timely manner and I would recommend your store because of that.
Very good customer service he was friendly and professional. thank you
They just made me feel human. Very laid back.
The manager at the Linden store was amazing and very helpful!
Very professional and informative. Will recommend this service and location in the future !
I was there to get fitted for a tux. The two girls that assisted me we’re very nice and knowledgeable . I would definitely choose Sarno again. Thank you
He was very personable and friendly. I am sorry I forget his name. We were there Tuesday morning.
The gentleman who fitted me, was hands down one of the nicest person I have ever had the pleasure dealing with. Simply when I asked for alterations before I even got the words out he was suggesting what i wanted done. Hats off to hired this egg. If hes there I will be back
Friendly people. Very professional. Suggest options which is important.
and will definitely recommend your store and services
I would recommend them to anyone in need of formal wear
my groomsmen & I looked really good! Fair prices & decent service!
and easy to work with. Really appreciated all of it.
Great Job Anthony.
and through with explain my options and choices. she made suggestions and showed us different styles. we were most impressed with her professionalism.
I feel confident that I will look my best as the “best man.”
and will definitely recommend your store and services
Any hiccups resolved with haste.
I HAVE 4 MORE GRANDCHILDREN AND LOOKING FOREWORD TO 4 MORE WEDDINGS ,GOD WILLING
Very helpful and knowledgeable with an engaging personality.
My fiancee and I had the pleasure of meeting and working with Alyssa Bronson when we went to the store yesterday. We had gone to Men’s Wearhouse just before coming to this store and we left there with several unanswered questions and more uncertainty about what we should be doing regarding the tuxedos and the wedding planning. Alyssa was really helpful and we spent a lot of time with her yesterday, she is a fantastic person and quite funny. We both found it to be very helpful that we were allowed to dress the mannequins at the store to see the colors in front of us and the different combinations of colors. It was a much better experience than what we had compared to Men’s Wearhouse. Please make Alyssa the employee of the month! She was great, we look forward to continue working with her in the future for our wedding! Thanks again.
and I was regretting not purchasing it because it was simply an amazing tuxedo and made for an amazing wedding.
A big thank you also to Beverly and the tailor for his patience
My sister went here for her groom & groomsmen x 5 years ago, and had such a wonderful experience as did I. I will be getting married Oct 12th, met with Alex and MARK fitted my fiance and it was just what i wanted!!!
Would go back. I used Men’s Wearhouse in Bayside last time for a wedding. You guys did a much better job! They were terrible.
Friendly, knowledgeable and very helpful. Thanks
The gentlemen that helped on pickup day was awesome. Also, the guy had a good sense of humor in the Scranton store.. Thanks, Bill…
with our experience . My son is 3 and was getting fitted for a tux . He was so bold and not listening . The woman there went down on his level and was so crafty in how she interacted with my son to get him to cooperate ! I was s risky going to send an email to this location to express my pleasure in our experience ! So glad you send this survey out ! Thank you all so much
The lady was so helpful, accommodating, professional and good customer service.
Adam is a true professional
The team here was awesome from start to finish. Will be returning again.
Clara made it quick and fun and even helped my dad get his unique suit put together…will definitely recommend this location because it was easy, fast and very comfortable while getting the services provided.
She eased our nerves and made the whole transaction stress free. Thank you!
We went in for my first measurement session for my daughter’s upcoming wedding in Oct – I was measured from what seemed like head to toe. As much attention was given to me as the bride! “We not only want you to look great, we want you to be comfortable!” Service was terrific! Can’t wait to see how it all comes together in the fall!
after a while they really start to hurt your feet
The tux’s fit and looked wonderful. Top notch
We received the wrong tie but someone from the office brought the correct replacement to the venue.
The service was impeccable and we really appreciated how dedicated the staff were!!! Thank you for everything!!!!
Never a problem for me to rent a tux.
more importantly, superb, friendly, professional service. Great staff, met the owner and he bent over backwards to make sure everything was perfect. Just, WOW!!!
and didn’t mind my 2 year old who was a bit all over the place.
very happy with the the service and advise. Can’t wait to receive our Tuxedo’s.
about the material and great friendly manner will recommend you guys to future family and friends
Thanks so much.
My bridal part was huge, 16 tuxedos total when adding in ushers and family. Everyone’s measurements were done correctly, slight adjustments were made to make everyone look perfect. My wife and I both couldn’t be more happy with the service and tuxes from Sarno, would recommend to friends in the future.
Terrific customer service and very professional staff…..
Would come back time and time again.
or in need of a tux rental. Charles was the most helpful sales person and we loved working with him. He helped with everything we needed, every time we came in … which was a lot because I kept changing my mind. All of the men looked incredible. Thank you!
at the Washington Ave Scranton location. Everyone was friendly and helpful, CJ in particulary was awesome going through all of the options for my suit for my wedding, took the time to make sure I was perfectly happy with what my groomsmen and myself were wearing. I would highly recommend this place to anyone who needs rentals in the area!
We got a ton of compliments, especially on the grooms tux because it was a unique color. We had a great experience and highly recommend for anyone who needs a suit/tux for any occasion!
Was getting fitted for a friends wedding I’m in, but the staff made me feel confident in doing business with them for my wedding next year. Great people
We were greeted immediately when we walked in and shown the different styles/shades for the grey collection. Andres was very knowledgeable and extremely helpful.
Steve and the staff were awesome to work with. Thank 🙂 you so much!
Everyone we worked with, particular Lisa Rudi from Rudi’s on Oregon Ave in South Philly were wonderful. Would recommend again to anyone. 10/10!
The fitting went very well and it was very fast. The tuxedo fit fantastic when I went to pick it up the first time which is surprising because with my build it usually needs more alterations.
and I got many compliments on it. Also very comfortable to wear, even in the heat. Slade Formalwear was very helpful and very professional.
very knowledgeable and helpful towards what fit me right and what didn’t
Absolutely awesome service u guys and girls were so friendly , we r so happy we came too u !
Very knowledgeable staff, very attentive, and very easy to work with. Would highly recommend!
and got me in and out in no time at all. Great service.
warm and profession.
especially in helping us last minute with my dad’s suit. Mark and Keanu in the Farmingdale store are excellent! He genuinely cares about the way you look more than the sale. We are so happy we chose Black Tie.
Very helpful and got to know each our the groom’s men.
Thank you so much for helping my groom and groomsmen look their absolute best! We had a slight color change 3 days before the wedding and Sarno had no problem with that!
They found my cuff links I left on the shirt.
the staff was very helpful and courteous I would definitely use Rudy’s again .
I liked the way I looked and I will definitely be back.
We talked through the many options until I figured out what I wanted.
We have used Sarno a few times already. Staff is ALWAYS helpful and knowledgeable, Tux has always come in in plenty of time for the event and the fit is always perfect!
Cole provided excellent service!! Thank you
Professional and efficient experience.
I wonderful experience with Dante Zeller Tuxedo By Sarno staff was very nice and professional. One of my grooms men found out his pants was to big a hour before my wedding he went back up to the location they fix the issue he was in and out needless to say he made it back way before the wedding started with no problems.
Everything was amazing!
which occurred June 2019. The staff were very courteous and tended to everyone’s needs. The owners were among the staff helping my friends and I. You can tell they take pride in their work. Special shout-out to employee Vondell (not sure if I spelled his name right) for being the key employee who helped us from start to finish: got us measured, helped us try on the suits, and made the return process smooth sailing. Would definitely return and rent/buy from them again!
Great from start to finish. Everything fit well and was on time.
The tux fit perfectly.
Helpful staff. Will definitely use it again.
from your staff. The women made sure everything fit perfect. Thank you
the fitting was easy, and dropping off the tux wasn’t a hassle. Overall a very well ran establishment and would highly recommend to peers.