As a company, our number one priority is 100% customer satisfaction in service and product. But the question came about: How will others come to know this about our company? We needed to ask you, our wedding customers: How did we do?
definitely had me looking like a million bucks for the event!!! I’ll be a return customer for sure 💯
Mike was great.
Just had my son’s wedding last weekend and everything went well. All the men looked great in their Tuxedos thanks to the care and attention to detail by Mark. We all had our suits ready days before the wedding date and before you left he made sure there were no issues. Thanks again Mark!!!
well organizes. Will highly recommend. Great experience.
Everything fit perfectly. The price was also very nice. Thank you.👍🇵🇷
and the customer-service was friendly, polite and diligent. Thanks for all your help!
Suits were clean and very comfortable. Staff was extremely efficient
Steve and Joe are the best. They know exactly what they are doing. I just keep going back.
clothing fit well, courtesy, Friendly, attentive highly recommended. Thank you
What great service from your staff! Excellent customer service! Thank you for making the Father of the Bride look so handsome!
, we were both met with professionalism. Specifically, both their attention to detail on getting me the perfect tuxedo and sensitivity to everything else, just reinforced how wonderful the experience was thus far. Before I met the aforementioned gentleman, I spoke with Mark Jr., and his Sister Nicole on the phone, where they were both equally charming. Therefore my beginning journey has been excellent!
Staff was professional and a huge help when picking out the proper attire for a “creative black tie” event.
Was in and out in less than 20 minutes. Was not happy about the mandatory mask policy, however.
and made my tuxedo rental quick and easy….
and an excellent, personable, and comfortable experience all around!
Gladis very professional person
Just a little disappointing that the suits had to be dropped off by 6pm the day after the event. We would have liked to hang out down in Atlantic City for the day but needed to rush back. I feel we should have been given until Tuesday for a return for a Sunday event.
She didn’t make us feel rushed and offered suggestions to help us make our choices. She is excellent at her job. The shop was very neat and welcoming.
I received so many compliments, and great pricing too. Thank you so much.
The timing and response to all aspects of the rental was also.
After picking up the Tuxedo and the day before the wedding my wife looked it over and the tie was missing. I called and the manager was given an apology and instructed to stop by at my convenience and pick it up. I did as I left for the location.
When putting on the cuff links, the top of the cuff link wiggled and broke off, so now I was left with buttoning the cuff. Which was not what I wanted. I like the cuff link look and was not able to have it. A bit disappointment but once I was looking in the mirror at how sharp I looked for my little girls wedding, and the clean cut and fit of my tuxedo, I was elated with the fine look of Tuxedo by Sarno. Thank you team for giving me a look that was covered in compliments by many.
Remember communication is the currency of a successful business, let your warehouse folks check and double check for perfection and the devil is in the detail, it was a tiny error, but the magic in the presentation was a success.
Thank you I will be glad to tell many of your fine service.
David
P.S. As the Veteran service officer for the town of Wakefield, I was wondering if you offer a 10% discount for Veterans? Many businesses have and the reaction in the community has been tremendous. Even for non veterans whose families may have Veterans (and most do) they swarm to the business in appreciation of service to our country and your consideration in this area.
I tried to upload an image, but it would not let me, so I will send it by email to your web site.
I live almost 2 hours away and I needed something better looking for my brother in law’s big day.
From helping me to choose the most appropriate tux for a black tie event to final fitting, this was extremely professional and efficient.
Rudi’s Formal Wear & Sarno are a great combination!
Warm greeting and great customer service by the lady at the desk and the gentleman measuring me.
CJ provided excellent service and demonstrated his extensive knowledge of wedding attire.
I was able to get a really nice tux for a really reasonable price. I know this day will be absolutely unforgettable! Thank you guys so much.
she was able to assist me in finding my measurements in a timely fashion.
His expertise and personable customer friendly attitude was greatly appreciated.
Constructive criticism: Ensure the customer understands that returning the tux the next day between 10:00am-01:00pm was mainly due to those being the store hours (for returns only). I was made aware of those hours, when I picked up the tux, but interpreted it more as the requested timeframe due to the busy-ness of the season and the need to get them restocked ASAP. I fully intended to support that objective and committed to do so, but as the father-of-the-bride I was extra busy the night of the wedding, did not get to sleep until 02:30 am, had some cleanup to do the next day and did not get home until 01:00 pm. I arrived at the store 01:45 pm only to find it closed. (trip #1). I arrived Monday morning 10:15 am assuming 10:00 am was the “open” time only to find it closed and not open until noon. (trip #2) Yes, i then noticed the store hours on the door. I arrived Monday early afternoon to return the tux (trip #3). The irony is that I wanted to support you guys to return the tux promptly and ended up returning it late. Had I known those were the store hours, I would raced around faster to be there by 01:00pm.
Great experience with the staff at Dante’s. They had my father fitted and suited up in no time. Never seen my father looking so dapper before.
Everything was great
Thank u so much for everything!
I had an awesome time shopping at Dante. The staff was very professional and helpful. I’ll definitely return at Dante, especially for the great customer service.
The lady helping us was super knowledgeable and personable. She knew who I was without telling her and she remembered every person that walked in and called. I will continue coming here for all my formal wear needs.
Looking forward to wearing my tux!
So far so good
CJ was incredible as always.
Will happily recommend! Thanks for making us all look amazing!
The staff was very professional and helpful and very nice.
Very good service, kind and courteous
Hopefully everything fits okay.
I will definitely recommend you to my friends and family.
All of the groomsmen, groom, the fathers of the groom and bride looked sharp. Great job!
Specifically, Carlos was a huge help, was extremely attentive and provided his professional expertise when selecting tuxedos for everyone in the bridal party and family! Thank you for all your help! Highly recommend this place!
is certainly an asset to your establishment not only as a representative of customer satisfaction, but a gentleman who focuses on ensuring the best outcome of the client.
Returning talks easy, drop and go uneventful excellent service.
ill use Tuxedo by Sarno in the future! Thank you
Looking very forward to seeing the end result!
You made us look so great. Your knowledge and experience really show as you handled a large number of people at one time, single handed and we still felt important.
of the suit was done very professionally. The suit was beautiful and fit well. I would highly recommend your establishment to everyone!
Very personalized service. Everything fit great, everything was on time, not one problem. Excellent experience
Great experience and very professional job done by this company.
even though I tried it on in the showroom. However, on the day of the wedding everything feel into to place. I was extremely happy with suit. It looked custom on me.
He’s the best in the business, and will go above and beyond to make sure everything is perfect.
Great choices – got just what I wantedi
great fit and great price! 5 star review for me!!
With very quick turnaround times. Thank you
Super nice and great customer service
Highly recommend.
My son Mason is only 10. The employees of Sarno made him feel so comfortable.
and everyone had a fantastic attitude. thanks again and see you next year
Perfect fit! Service was awesome!
and have highly recommended Steve and his Team to many of our friends – Great Service Always!
Will definitely use them again
easy to talk with and the prices are reasonable.
at Sarno’s. CJ was extremely helpful and knowledgeable.
…made the entire process so easy and stress free…..thank you!!!!
Thanks!
We couldn’t be happier. Professional courteous, knowledgeable service! We all looked great. Would recommend and will to anyone!
CJ knew what I wanted more than I knew myself. He was prompt but relaxed with the groomsmen and was great with understanding what each of the men wanted in terms of their fit and details.
It made me that more comfortable when I was giving the “Best Man” speech. Ty Good Work
Except the fit of the jacket was very tight and I was told and the recommendation was, that the fit would be fine and any bigger it wouldn’t look right. well it was very uncomfortable and I had to unbutton it for most of the day only to re button it many times. it worked and made me look thinner but not a pleasant comfortable fit.
we were totally at ease and extremely comfortable in the process of the fitting. If there was a six star rating, he would be a candidate for it.
Best service anywhere and Frank makes sure I’ll look good!
Very knowledgeable and very hospitable. Thanks.
From fitting to drop off. I would definitely use for future needs.
Everything fit great
Great experience
Wore it for 10 hours and was quite comfortable, mainly due to the fitting by your team.
Great experience. Very professional , quick and efficient fitting. Showroom and dressing rooms were very clean and professional. Top notch place !
Great experience. Really impressed by the customer service everyone was really helpful and friendly. The tux looked perfect on my son.
The two ladies were so polite and completely and easy to get along with, I give them both a 10 out of 10.
Wore everything for 10 hours..
From the time I went for the fitting to the time I dropped off staff was really great knew what they were doing and fast at getting us all in and out, courteous.
On first try on the pants were way too short so must have been measured incorrectly. Others in my party also had pants way too short. They were all amended but has to go back to the store a second time which was not convenient right before the event.
To the people I dealt with to the fit of the Tuxedo,
Thank you !
What can I say but thank you for the awesome suit for my bro wedding.
Staff was respectful and very knowledgeable. CJ Williams at Scranton Store went above and beyond to make our event the best and make our guys look outstanding.
However, some sizing issues and a few (very minor) stains kept this from being 5 stars. Would recommend.
The fitting process was so good the person who helped was very good and made it simple too.
She made my husband try on everything to make sure she got the right sizes for him. I would recommend your place . Thank you
He was very patient to make sure that everything was perfect