As a company, our number one priority is 100% customer satisfaction in service and product. But the question came about: How will others come to know this about our company? We needed to ask you, our wedding customers: How did we do?
in a long time. I’ve met almost the entire staff from my initial fitting to adjustments being made and returning the tux. Everyone was super courteous. Went far beyond what was expected and I truly appreciate it and anytime I have a formal event I will most definitely choose you guys again.
family that care more than any other tuxedo shop i have been to my entire life. I drive over an hour just to use there services for all my functions and occasions. Angelica Cruz and husband are Superb!!!
Thank you again for all of your help and professionalism!
were very patient and attentive! Everything went Smootly as planned and was a pleasure dealing with them and the company. The tux I got for my Son and I fit Perfectly and was for the best occasion a guy can ask for! My Fiancee at the time of wedding loved the look and style of the tux. I did promise a Picture of My 7 year old son in his tux also! Thank you again for all of your help and professionalism!
and worked with me a lot considering I have an unusual build
I just was the groom and had 9 groomsmen. If there were any adjustments needed they handled it right away.
wonderfully made me feel like a million bucks 😏
when my fiancé Jen and I visited yesterday. Great suggestions and service and made sure we were aware of all the options and both happy with the tux selection. Looking forward to coming back with the groomsmen and more! Thank you, Dave
really nice people that helped us for the fitting
in their tuxedos on our wedding day.
quick, and clearly explained the process to me.
He is the best in there business and I refuse to go anywhere else!
From the day we went from the fitting to the day we picked up the tuxedo the customer service was phenomenal.
Dickson city location.
Pleasant experience
Everyone we worked with was so great, kind, ans helpful!
Tuxedo by Sarno was absolutely INCREDIBLE with helping myself, my groomsmen and my father all get out suits for my recent wedding on June 28th. Would definitely recommend and go back again whenever a suit is needed next.
and I appreciate the courtesy the welcome and overall the display of professionalism I would truly recommend you guys to friends, family members and others
very professional care for the costumers.
and professional. I would highly recommend them. Thank you so much.
to detail was exemplary! If asked, your service will be recommended above all others .
Tuxedo fit perfectly. Thank you so much.
Awesome!!!
The professional staffing was complimented by a great fit for my groomsmen and I.
very professional. It was a very pleasant experience and I was very satisfied with the service.
The fitting, the tux itself, and the customer service.
They made sure everything was a great fit. Easy drop off. Thanks
I rented. The staff were very helpful
Reberto at the Bay Ridge location and the sales staff were excellent.
and very knowledgeable. The whole process was smooth from beginning to end.
She knows how things should look and how they should fit. You feel good in there and they have done a terrific job with the interior redo. Great selection as well.
would totally reccomend.
Had my wedding scheduled for May and my bridal party was taken care of like family. Everyone here is very professional, accommodating, and easy to work with. Highly recommended and will definitely be back for any future events. Thank you
Danielle was wonderful!!! She was helpful, patient, kind and really went above and beyond helping us getting 10 of us in tuxedos for my son’s wedding. We were all from out of town so it was a challenge but she really exceeded all of our expectations!!!
The wedding was beautiful!
Everything looked great!
employees are great people to work with!! We had a wonderful experience!
Staff was super helpful and organized.
for the entire wedding party. Service and follow up was excellent
and making sure it was ready on time.
& helpful staff, overall highly recommended store!
fitting to pickup and the fit. Thank you, Princeton Tuxedo!
I was so pleased that you were there every step of the way to make sure I had the right fit and look for my special night!
– very helpful consultation and suggestion for choosing the right tux. The e-mail and text reminders were helpful too.
I have gone here. Five tuxedos and the experience is fantastic.
Danielle with a little help at the end from Jim, got all our alterations made and had us out of there in a little over an hour with five of our rigs ready to put on efficiently and major changes on 2 that we had to go back for. I don’t see how it could have been better, It made dressing for the wedding easy and efficient. Great service. — Jim
Came in unsure of what we wanted and after being shown lots of options, left happy.
fitting and returning was very efficient and handled with care. Thank you.
Top notch service from beginning to end. Thank you for helping to make my event more enjoyable.
Great business. This is because of their hard work as a family unit. They have incredible costumer service and they care about their costumers.
Pleasurable experience from the minute you walk through the door. The staff is friendly and eager to help. Couldn’t have asked for a greater experience and would definitely recommend and would most definitely go back. Thank you for making my evening a great one.
The only problem I had: when renting, I was told tux had to be returned on Sunday (day after affair) and store opened at 11. I never bothered to look at the hours posted on the door. I arrived at store on that sunday @11 to find the store did not open on sunday until 12; so I had to hang around for an hour. However, I came back at 11:40 and was let in to make my return.
Great experience from start to finish.
Excellent customer service.
Nice selection and excellent customer service. Highly recommend.
This was my second year going to them. The entire staff is professional and friendly. I highly recommend them.
This was not my first time using Sarno and I will continue to use them for all of my tuxedo needs. The staff are all so friendly and make it a happy and easy process to take care of. I have recommended your business to many people and will always rave about how fantastic the team is. Thank you for yet another wonderful experience.
Great service. Super knowledgeable and friendly.
and helpful. Everyone was very attentive. Nancy especially went above and beyond in helping. Thank you all so much!
Very friendly and personable.
Thank you!!!
the customer service was very responsive and helpful.
From the moment we called to see if they could help up the whole store was nothing but amazing !!
of there customers been coming here for many years and still the best
and the hrlp was great.
made the whole process awesome and fun! Would highly recommend to anyone but not because of the fabric, but because of the great employees!
They were so patient with us and made sure we got everything exactly how we wanted it! Thank you! Ps if the previous rating shows up I messed up and didn’t adjust the stars it should be 5 stars! ⭐️⭐️⭐️⭐️⭐️
made it so easy and earned my future business.
Thank you so much for everything. Adam and the girls are amazing people.
The service we received could not have been better!
Amazing salesman Karon patient and pleasant. Nice environment, nice selection..
I rented my wedding tuxedo from Tuxedo by Sarno and had a fantastic experience. The staff were friendly, the selection was impressive, and the quality was top-notch. On my wedding day, the tuxedo looked impeccable and received many compliments. Highly recommend Tuxedo by Sarno for a stress-free rental experience!
Wonderful staff at the Dickson City store! For years my sons looked great in their tuxedos. Details are perfect and compliments the look beautifully.
The staff is very friendly and knowledgeable. The store provides several styles of tuxedos.
When the pants and shirt were a little big during the try on, they quickly addressed this issue and the new sized items were ready for pickup within two days.
The young man who called was thorough, professional, and helpful in all the details. I was so thankful and grateful he called, thank you!
It was a quick and painless process. They were able to get us in and out while also providing us with advice on what would work best for our needs. Rental came in with plenty of time to pick up/try on. Return process was seamless.
very helpful and the y have a vast array of suit/tuxedo options that’s very easy to find something for everyone’s style! Great experience!
They were so helpful, professional and friendly. The entire experience was easy too!
Even though the store was very busy they remained professional & above all friendly & did not get flustered. We also purchased a suit at the time of our tuxedo rental & they were more than happy to make sure my son also got fitted properly for the suit.
They are always welcoming and are helpful. We will always keep renting our tuxedos here.
They were kind and pleasant to deal with. I will use them every time.
They fitted me in a tuxedo very quickly and with great care. And it looks great. They texted me when it was ready and I came in and they had me try it on and everything fit perfectly. I can’t say it enough the service was first class. Thanks again!
Rebecca is awesome. She took her time to measure and advise on different options. Thanks to Rebecca!!
when my tuxedo was ready the pants were a bit long. The guy immediately hemmed them for me.
You can tell that the owner genuinely cares about how you look and they make it so quick and easy. I will definitely be going back in the future.
My only complaint was that the studs kept falling out of the shirt holes for the buttons. I understand the hole is designed to accommodate a regular button as well as a stud, but it was too big and the stud fell out often.
They’re always going above and beyond with their customer service. A+++++
The wedding party suits were very nice. Everyone was impressed with how well we looked. Thank you
Excellent service for the fitting and trying of different color accents (ties/vests/etc). While others were in the store, still felt like the service was highly attentive, speedy, knowledgeable, patient, and kind. Suit ready 3 days before the event, final adjustments made on pick-up. Drop off of items couldn’t have been easier. Have used several times with consistent service and attention.
My visit was pleasurable and relaxing. Made me feel like family. Highly recommend this establishment.
They work very hard to accomplish that. This is the 2nd time I have come here and I would highly recommend them.
Lots of selection and wonderful advice. So glad we listened to friends and went to Sarno. Thank you again 🙂
My son has Down syndrome and his sizes are all over the place, and he looks amazing! The experience was quick and fun.
The shirt was a little snug and I couldn’t keep the middle studs in place so I just used the buttons and that worked fine.
Alexa was very helpful at pickup and drop off. She could not have been nicer.
I can’t say enough about how great they were and how much they cared about making sure my brother’s big day looked as good as it felt.
Very friendly and gave advice on what to get. Will come back for every occasion!
She was very professional and educated during the consultation, and very quick and helpful. We would recommend this store to anyone! Thanks again!
Gladys was great so professional and personal. It was actually a fun time getting fitted for a tux. Can’t wait to go back and pick it up. Thanks!
A courtesy adjustment was applied to my payment card so that was appreciated.
Treated our boys like they were their own. Very patient with my son and his friends getting fitted together.
Davis was very helpful during the fitting. The suit looked nice and I am confident it will fit well.
We were very impressed with the service and look forward to the try-on prior to our son’s wedding.
The suit fit well and the entire ensemble was wonderful. I just wish I could have gotten a date with the lovely lady who measured me.
Not only was Adam personable, but he fitted me perfectly. I have never been in a suit more comfortable. Thank you Adam! You are amazing!
She was easy to work with and made everything super smooth.
The suit for me ( father of the bride) and the rest of the bridal party including the 2 ring bearers were perfect. The suits were available a week before the event, which was great. I would recommend Top Hat for anyone looking for a suit or a Tux.
Despite it being late in the day and just an hour before closing, they assured us that if we arrived 30 minutes before closing, they would accommodate us. We rushed to the store. Upon arrival, we found a busy store & the women efficiently assisting teens with tuxedo fittings, yet they still managed to keep things flowing smoothly. They had a well-organized system in place, and it was evident that they were on top of their game. While we waited for our turn, they provided us with a sheet of paper to fill out and books filled with tuxedo options to peruse.When it was finally our turn, the woman assisting us was absolutely delightful. She took her time to meticulously measure my son, ensuring that everything would be just perfect. Despite the bustling environment, we never felt rushed, and the overall experience was incredibly positive. I must commend these two remarkable women for their exceptional customer service skills. They truly went above and beyond, and their efforts did not go unnoticed. It’s no wonder even a bridal party sought information while we were there. Kudos to the entire team for their professionalism and efficiency! I would not hesitate to recommend this store for all your tuxedo needs!
They were so welcoming. I will definitely recommend this place. Great customer service and very Professional! I highly recommend going here.
I walked in with less than a week till my event and was able to find a great tux at an affordable price for the night. 10/10 recommend!
I love the amazing customer service!
The person I was working with when getting my measurements, Erin, was one of the best workers I’ve met. Super good at customer service, had a great attitude, and seemed to genuinely enjoy her day while working. Her mood helped make the whole process go by smoothly and I was very impressed. Thanks, you guys are neat, and I would definitely come by again (on the rare chance) that I need another suit.
Will only use your store. The whole team is so helpful and makes it such a fantastic experience. Thank you as always Sarno!!
On each occasion, the tux I ordered looked great and fit perfectly. My first was a dark blue tux with complementary tie and pocket square and the second was black with a vest and colorful bow tie and pocket square. So if it is perfect, what more do I need to say? One other thing though, since they had my measurements, my second rental was much easier since I chose not to try it on first. I took the risk that it would fit – and it fit perfectly. All of that is why I rate them 5 stars.
We only use this location for our suit rental needs. They are beyond helpful and so nice! Love them! The suit was fitted perfectly; exactly how we wanted it and it was ready so quickly! My son always looks amazing in these suits. I would recommend them to everyone. Thank you all so much!!
Excellent help. The man who waited on me was very experienced. Prices are very good and they fit you like a glove in any style suit you want.
Very thoughtful when suggesting ideas and really cared about how I looked. I was not rushed and felt like I was the center of their attention. Very professional, friendly and courteous.
Highly recommend.
using your store, and both experiences have been absolutely wonderful! From the customer service, to the measurements, to the quality and readiness of the suit/tuxedo was impeccable! We will be back end of May / beginning of June for the next event!! Thank you for your service!!
Very timely in having tuxedo ready.
customer service. I would give 10 stars if I could!
knowledgeable, Polite and professional
on multiple occasions and every time they are very professional, friendly, and make sure they have everything ready and prepared when I need it! Rusty was great the last time I went and made sure he got the suits we wanted and made sure we were happy with everything from head to toe!!
The associate was very nice and easygoing and made everything as easy and non-confusing as possible.
Everyone in the store was friendly and helpful. It was just a wonderful experience from start to finish!!
We had 10 people there and your team took care of all of us very professionally. There was no pressure and everything went very well. Thank you.
They’re a wonderful family at the Princeton location. They worked well together to manage multiple customers at once.
I’ve been renting from Sarno for many years. Never dissatisfied. I look forward to many more. Thank You to all the staff that took care of us.
There was no pressure, which was very helpful considering we had no clue what we all wanted. My future son-in-law is looking forward to his fitting day. 😊
The entire process of renting the suit was very smooth and handled professionally. Also, the prices were very affordable.
Picking up the suits was so fast and efficient. The suits are nice but one suit has some rips inside the pockets and the shoes had slight scuffs. No one would’ve noticed those things but I wasn’t expecting some wear and tear on the items. It was easy to return everything the next day.
The staff is friendly and efficient, The tuxedo fit perfectly, and great communication via text and email. I would definitely use them for all my special events and recommend them highly to my family and friends.
Mark went above and beyond to get me going for my wedding. He gave his opinion on everything but did not force me or my fiance into any decisions. Very quick and efficient fitting. I’ve never had a tuxedo fit me better.
and if you get Angelica, she’s as superlative as it gets! Went the extra steps to ensure I looked good, which is tough.. but I looked great
Had a little difficulty getting vest straps to remain as adjusted. Also thought the bow portion of the bow tie was too small. Otherwise I was very satisfied.
Needed a unique tux & our expectations were met. Got the tux very quickly & we were very happy with the process. Will definitely be the first place we go to the next time we need a rental!
Easy to work with and picked out a great suit for me. I got tons of compliments. I will definitely be back if a special occasion comes up. Thank you for everything!
They took the time with my son, who has an intellectual disability. Made sure everything fit correctly and that he understood how to use the pearl buttons and things. They talked to him, not at him or me. His thoughts were always listened to and then asked me. We both received so many compliments on how handsome he looked this year!! Thank you for making his dream come true!!
Great customer service! Couldn’t have been treated nicer or with more concern or respect!!! Tux was an excellent fit and looked great! All in all it was a great experience!
The employee helping us ( I believe her name was Amanda ) was amazing!!! The tie she suggested was a perfect match!!!! Great experience!!
The service was superb. The young man who helped me was very knowledgeable and knew what he was doing. He was kind, respectful, warm, and inviting.
They provided us with different choices and helped make everything go so smoothly. Can’t wait for the actual pickup and my daughter’s wedding.
When I called on the phone, Nicole scheduled me right away. I met with Kim the next day and she helped to get me the pefect fit. Kim was very knowledgeable and helped me to narrow down my decision. When I picked up my tux, Kim and Nicole made sure everything fit perfectly and sent me on my way. The return process was just as easy. I would recommend Sarno to anyone who needs a Tuxedo or a beautiful suit. Thanks for making the experience easy and for making me look sharp!
I rented a suit at the very last possible moment, and the young lady who helped me (whose name escapes me) even assisted me with selecting a tie. I would absolutely be happy to return as a satisfied customer.
Friendly staff, quick turnaround for any extra tailoring we needed. Maybe see about those automated ‘late’ emails counting Sundays, but otherwise no complaints.
The patience and kindness shown to my fiance and I picking some of the most important details of our wedding was incredible and truly appreciated.
Place was easy to find,parking ….well it’s Philly but I found a spot across the street. Ha! Quick and painless.
Jasmine was Wonderful! Always a smile, elegant and graceful as a fine Tuxedo, offering recommendations and options to make sure we as customers were happy.